Customer Ratings & Reviews
- Model:
- 77-65096
- SKU:
- 6397610
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the Symmetry Series Case for Samsung Galaxy S20+ 5G, particularly praising its protective capabilities, comfortable fit, and overall quality. Users appreciate its clarity, lightweight feel, and stylish design. However, some customers have expressed concerns about the grip, price, and susceptibility to scratches.
This summary was generated by AI based on customer reviews.
HATE IT
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.IF YOU BANG THIS CASE OR DROP IT, IT THEN GET A NICK IN IT. DURIBILITY IS VERY POOR
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Tina!
We're sorry to hear about your frustration with your Symmetry Series case. While our cases are tough, they aren't totally impervious to damage. Thankfully, we have a stellar warranty, so we're more than happy to get you taken care of with a replacement case. Simply file a warranty claim here: https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
Garbage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worthless!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .What's going on with the Symmetry Series Case that has you feeling so down it? We'd love to learn more about your experience and see what might be done to help turn things around. Just give our friendly Otters a call at 1-855-688-7269, and we'll go from there!
Best,
OtterBox Customer Service Team
Ms.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returning this item, keeps restarting my phone.....
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Wolf,
Thanks for your feedback! It is certainly odd that this Symmetry Series Case seems to be restarting your Galaxy S20+ 5G. If you still have the case, we’d like to get more details on this unusual problem. We can be reached at the following link and we are happy to help!
https://www.otterbox.com/en-us/contact-us
Sincerely,
OtterBox Customer Service Team
THE BEST
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy can always be counted on. So, anything electronic, BEST BUY is there.
I would recommend this to a friendDoes not fit the Samsung Galaxy S20 + 5G
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just bought the cloud blue Samsung Galaxy S20+ 5G phone and bought this case to go with it. The case is not big enough to fit the phone. I have to send this back and find a new one that actually fits the phone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that your Symmetry Series case wasn't fitting your phone properly! That's certainly odd. We hope that this doesn't turn you away from OtterBox cases in the future. Keep in mind, if you run into similar issues with a case again, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Case turned off my phone.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Be careful when you buy. Make sure that the buttons on the case line up with the buttons in the phone. The case I bought didn't like up and turned off my phone when I put the case on. I bought another case (another Otterbox, but not clear) that did fit.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that your first Symmetry Series case wasn't fitting properly! That's certainly unusual, and we'll be sure to let our design team know about your experience. We're glad that you found a case that works, but we hope you choose to give that clear case style another chance in the future. If you ever run into any other issues, feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team