Customer Ratings & Reviews
- Model:
- 77-64431
- SKU:
- 6397608
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are satisfied with the protection, quality, and fit of the Symmetry Series Case for Samsung Galaxy S20 Ultra 5G. The case is also praised for its ease of use and lightweight design. However, some customers have concerns about the bulk, grip, and price of the case, with a few noting that it can be slippery and prone to scratches.
This summary was generated by AI based on customer reviews.
Has been a great case for always working.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoy the case for everything i do. Smooth to the touch and nice grip for holding the phone.
I would recommend this to a friendIts exactly what I wanted
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.its not big and bulky like some and its very durable love it
I would recommend this to a friendI love this case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have always bought and loved otter box cases especillay this one
I would recommend this to a friendOtterBox
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase! Never go wrong with OtterBox! Always great value.
I would recommend this to a friendMust buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for my Boyfriend and he likes how sturdy the case is.
I would recommend this to a friendReally good!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My phone it’s all protect! Really good one! I recommend
I would recommend this to a friendLike
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice i likkkkke it a lot likkkkkkkkkkkkkkkkeeeeeeeee
I would recommend this to a friendgood quality
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it is made of very good material, highly recommended
I would recommend this to a friendGood gift
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really slim for a otter box feels good in pocket .
I would recommend this to a friendGreat case!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My dad got a new phone and I wanted to get him the best case. Worth the price.
I would recommend this to a friendGood protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works well for me, Not as big and Bulky like otner otterboxes.
I would recommend this to a friendExpensive with no camera protection.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased Outter Box because it's known for it's durability..needless to say it didn't protect the Camera lense on my S20 Ultra 128gb .Case was flush with camera..the camera is what makes the phone. If your looking for more coverage protecting you camera as well as phone don't purchase.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the damage to your device while it was in a Symmetry Series case. While our cases are tough, there are still some variables that can't be predicted. Though we can't replace the device, we'd be more than happy to get you a replacement case. Reach out to our helpful Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the color and quality, it's fit and confetiable.
I would recommend this to a friendGreat Case
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case is just the right size to not feel bulky.
I would recommend this to a friendNot like prior symmetry cases
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This case is thin, and flexed around the buttons. Did not feel as protective as prior Symmetry cases have. Had to return and got a Commuter series instead.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey, Ryan!
We're sorry to hear that your new Symmetry Series case didn't live up to the expectations set by your last one! We'll be sure to get your feedback passed up the ladder to our design team. We're glad to hear that you found something you liked more in that Commuter Series case, though! If you run into any issues with your OtterBox in the future, please don't hesitate to reach out to us here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
good if you can't purchase better
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the only problem I have with this particular case is it doesn't cover the sides of the phone very well.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Sam!
We're sorry to hear about your disappointment with your Symmetry Series case! Our engineers determined that this design was the best one possible to allow for full functionality of your device. We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Not The Best
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do yourself a favor, skip this one and go for either the Commuter or Defender. This one just doesn't seem rugged enough.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you're not a fan of that Symmetry Series case! That case is designed to be a bit sleeker and more pocket-friendly than some other cases in our lineup, so it won't be as rugged as the Defender or Commuter Series case. That being said, that case has been designed to hold up to the abuse of your daily life. Like our other cases, this OtterBox is also backed by our stellar warranty and amazing Customer Service Team.
Best,
OtterBox Customer Service Team
- Cons mentioned:Price
Don't Buy it.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.way over price. I return it the next day. You're just buying it for the brand.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Darren,
We're sorry to hear you're feeling like the price of this Symmetry Series case isn't quite in line with the value it adds to your overall iPhone experience.
We genuinely put forth every effort - from materials and design to manufacturing post-production testing - to ensure the Defender series will provide some of the best protection available to safeguard your investment. We're confident it will prove itself time and time again. We hope this experience doesn't turn you away for good.
Sincerely,
OtterBox Customer Service Team
Looks good, protects nothing.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I dropped my phone getting out of my car and the screen still shattered. I'd normally blame the screen protector but it landed on a corner where you can literally see a crease in the rubber lining. No this protector didn't save my phones fate.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Thomas.
We're incredibly sorry to hear about the damage to your device while it was in a Symmetry Series case. While our cases are tough, there are some variables that can't be predicted. Though we can't extend our warranty to the device itself, we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Didnt firlt s20 ultra as advertised
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It didnt fit my phone at all going to return it ..says for s20 ultra couldnt not get my phone it. Tried everything
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .That's certainly a peculiar experience you've had with this Symmetry Series case not working out with your Galaxy S20 Ultra, as that is definitely the device it was made for. We're sorry you've had such a discouraging experience, but do feel welcome to give our friendly Otters a call at 1-855-688-7269 if you haven't already returned the item to Best Buy and we'll be glad to get to the bottom of this mystery and help ensure maximum protection going forward!
Best,
OtterBox Customer Service Team