Customer Ratings & Reviews
- Model:
- 77-64431
- SKU:
- 6397608
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are satisfied with the protection, quality, and fit of the Symmetry Series Case for Samsung Galaxy S20 Ultra 5G. The case is also praised for its ease of use and lightweight design. However, some customers have concerns about the bulk, grip, and price of the case, with a few noting that it can be slippery and prone to scratches.
This summary was generated by AI based on customer reviews.
Screen is cracked
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure what this protects but I dropped my phone and screen has spider like crack
No, I would not recommend this to a friendcheap feeling case
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.feels very cheap feel to it. didn't seemed liked it protected the phone much.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you're not feeling confident with your Symmetry Series case! Rest assured, that case has been through hundreds of hours of design testing to ensure it will provide your phone with the protection OtterBox is known for. If you do end up running into any issues with your case, we have a great warranty, so feel free to give us a ring at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Didn't protect back of phone
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The back of my S20 cracked while in this case. No major drop or falls to cause the cracks.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello.
We're sorry to hear about the damage to your device while it was in a Symmetry Series case. Though our cases are tough, there are some variable that can't be predicted. Though we can't extend our warranty to the phone itself, we'd be more than happy to get you a replacement case. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
- Cons mentioned:Grip
Oddly useless
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am a long time Otterbox buyer. This is my first that wasn't a Defender Series, which might be why I'm let down. Pros: Solid build quality, definitely capable of protecting the phone. Looks and slim size are very appealing. Cons: My biggest complaint - the bottom edge of the phone. I hold my phone with my pinky underneath and its very uncomfortable. The charging port and mic holes are very annoying in a very short amount of time. The thin part around the port towards the face is flimsy and odd. Phone pops out of case easily. Rubberized edge needs more surface. This case is slippery. Screen/camera's are barely recessed. Overall: The form is there, the slimness for such a sturdy case is nice, but its slippery, not very secure, and honestly I would consider the other Otterbox models more. I would return mine but I waited too long.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team