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Customer Ratings & Reviews

Your price for this item is $19.99
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The comparable value price is $49.99

Customer reviews

Rating 4.5 out of 5 stars with 345 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are satisfied with the protection, quality, and fit of the Symmetry Series Case for Samsung Galaxy S20 Ultra 5G. The case is also praised for its ease of use and lightweight design. However, some customers have concerns about the bulk, grip, and price of the case, with a few noting that it can be slippery and prone to scratches.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 345 reviews
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Good case for what it's intended use

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you want better protection it will cost you more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    EPIC - well quite darn fine - case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    thick enough to drop repeatedly (been a bunch), thinner than the last case and others. just high enough edges at front to prevent damage to ground and ALSO weird touches shifting phone in hand while walking dog or putting in pocket

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter box case

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great products and strong case and great price at discount unfortunately the side handle has sharp hand feeling meaning not smooth between the plastic and the rubber maybe just this case has defect as it doesn’t happen to the other case for my s21 small size phone

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case been buying Otterbox for all my phones for years..The quality is second to none..The style is very user friendly and stylish. These cases have saved my phones many a time. Very high quality and material. Will highly recommend this product to to family and friends.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case! I bought this on my way home from picking up my new phone and have been using it since! Great, rugged, tough case. Even the rubbery part on the top hasnt blown out or lost ots elasticity and still holding up!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is pretty AND durable! I have dropped my phone a couple times and it had handled the drops like a champ! I would 100% recommend this case for the S20 Ultra!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ok its an otter so I already expected great quality. The one thing that dissapointed me was that the camera lens in back should have a bit more protection. The lens hole should be a bit more deeper so when laying on an table top or any other surface the lens wouldn't get scratches.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Keeps phone looking good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had this on my last cell phone for 4 years and dropped it several times and not once did my screen crack. It helped keep my phone in great condition. I highly recommend one. When I went to update my phone that was the first accessory I asked for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The back of the case is completely clear. It looks better than the picture. I like it. I got it on sale for $20. I dont think I would have paid $50. The side buttons work great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case without the bulk

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slim fitting with great protection. Looks great as well. Solid build. This is a big phone so the fact that the case is protective but doesn't add bulk is great. Obviously it makes the phone bigger but not like other cases

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it. I chose this product without a screen protector so I can easily take my phone out of the case when needed, and Ive dropped it several times on tile and hardwood floors and it hasn't broken

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Case

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Kate Spade cover - expanded and would not stay on the phone it was such a joke. I loved the color - but it just did not hold the shape - so therefore did not protect my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 3 out of 5 stars

    Good clear case.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It fits good on the phone and looks very good on it, i used it for work and the case got scratched and the clear went to light yellow, normal use i recommend this always.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi, Edgar!

      We're sorry to hear about the discoloration and scratches with your Symmetry Series case! The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. You can reach out to our helpful Customer Service Team here: https://www.otterbox.com/en-us/contact-us

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Slim case feels as protective as their Commuter

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my third or fourth Otterbox, and I like it just as much as the Defender and Commuter. Relatively slim and very comfortable to hold. Firm enough grip not to slide off of surfaces.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 3 out of 5 stars

    Solid Case but missing some protective features

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is built nicely but the does not protect the camera lens. I would have expected it to extend beyond the camera to protect it but it does not.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Grip

    Rated 3 out of 5 stars

    It works

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It isn't a terrible case, but it could use some non slip coating or something on the back. It slides around a bit to easy for this large of a device.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey, Gabe!

      We're sorry to hear that your Symmetry Series case has been sliding around a little more than you'd like! We'll be sure to get your feedback passed up the ladder to our design team. In the meantime, if you run into any other issues with your case, please don't hesitate to reach out to our CS Otters here: https://www.otterbox.com/en-us/contact-us

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Super durable case!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've bought this case for my last 3 phones and each one of them is still in perfect condition when I go to trade my phone in. Its suuuper durable and its really cute too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tough and reliable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used Otterboxes for a few years and unless you drop something directly on your phone's screen, it's one tough case. It was a no brainer to get another one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone Case was easy to assemble also love the color my wife is a pink fan lol. All we need is to test the case using the Drop test for durability quality. So far so good

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would have like to see more of a beveled edge around the camera slot, the camera is almost flush with the case, the and will get unwanted scratches. A better design is needed.

    No, I would not recommend this to a friend