Customer Ratings & Reviews
- Model:
- 77-64220
- SKU:
- 6403186
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are satisfied with the protection, quality, and fit of the Symmetry Series Case for Samsung Galaxy S20 Ultra 5G. The case is also praised for its ease of use and lightweight design. However, some customers have concerns about the bulk, grip, and price of the case, with a few noting that it can be slippery and prone to scratches.
This summary was generated by AI based on customer reviews.
Phone
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product was okay. It didn't fit secure enough for my phone Color was nice
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that your Symmetry Series case didn't fit properly on your device! Keep in mind, this case is designed for the Galaxy S20 Ultra, so it won't be compatible with any of the other Galaxy S20 devices. If you are using one of those other models, that may be leading to this issue. If you're using the Galaxy S20 Ultra, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its ok you get what u pay for overall its good i guess
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Dirk!
We're glad to hear that you're happy with your Commuter Series case! If there's anything keeping this from being a 5-star experience, please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and share your thoughts.
Best,
OtterBox Customer Service Team
Wish it had more coverage
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I felt like it was missing something for the screen of the phone
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Wally!
We're sorry to hear about any disappointment with your Symmetry Series case. This case style has not come with an included screen protector in the past. That being said, our engineers determined that the best way to interact with the screen of this device was without the addition of built-in display protection, so we don't currently have any cases that have a screen protector included. We'll be sure to get your feedback passed up the ladder to our design team.
Best,
OtterBox Customer Service Team
Poor Camera Protection
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the color and Otterbox always delivers good quality. Unfortunately this case was too slim and did not provide enough elevation on the back side to protect the camera on the S20 Ultra. Had to return it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. We hope that you choose to give OtterBox another try in the future.
Best,
OtterBox Customer Service Team
case
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was not happy with this otterbox. I have used them for years but this one was hard and flush. Felt if I dropped it I could damage my phone
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Missy!
We're sorry to hear that you're not feeling the faith with your Symmetry Series case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. If you run into any issues with your case, we have a great Customer Service Team to get you helped out. Simply reach out to us here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Unhappy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didnt protect phone. The glass in front of camera cracked along with the screen. Total waste of money
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello,
We're sorry to hear about the damage to your device while it was in a Symmetry Series case. While our cases are tough, there are some variables that can't be predicted. Though we're not able to extend our warranty to the device itself, we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Not The Best
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do yourself a favor, skip this one and go for either the Commuter or Defender. This one just doesn't seem rugged enough.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you're not a fan of that Symmetry Series case! That case is designed to be a bit sleeker and more pocket-friendly than some other cases in our lineup, so it won't be as rugged as the Defender or Commuter Series case. That being said, that case has been designed to hold up to the abuse of your daily life. Like our other cases, this OtterBox is also backed by our stellar warranty and amazing Customer Service Team.
Best,
OtterBox Customer Service Team
- Cons mentioned:Price
Don't Buy it.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.way over price. I return it the next day. You're just buying it for the brand.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Darren,
We're sorry to hear you're feeling like the price of this Symmetry Series case isn't quite in line with the value it adds to your overall iPhone experience.
We genuinely put forth every effort - from materials and design to manufacturing post-production testing - to ensure the Defender series will provide some of the best protection available to safeguard your investment. We're confident it will prove itself time and time again. We hope this experience doesn't turn you away for good.
Sincerely,
OtterBox Customer Service Team
So be careful
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The cameras to white So it is a chance you gonna screechit even in your pocket So be careful
No, I would not recommend this to a friendEh
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very pretty but I cracked my screen three days after putting this case o.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Chelsea.
We're sorry to hear about the damage to your device while it was in a Symmetry Series case. While our cases are tough, there are some variables that can't be predicted. Though we're not able to extend our warranty to the device itself, we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Problems with wireless charging.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had problems with wireless charging with some chargers.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case! While that case is compatible with Qi charging, some chargers are going to perform better than others, and we're not able to guarantee compatibility with all chargers on the market. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Phone case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Case was wrong one for my phone and needing to change it out.
No, I would not recommend this to a friendLooks good, protects nothing.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I dropped my phone getting out of my car and the screen still shattered. I'd normally blame the screen protector but it landed on a corner where you can literally see a crease in the rubber lining. No this protector didn't save my phones fate.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Thomas.
We're incredibly sorry to hear about the damage to your device while it was in a Symmetry Series case. While our cases are tough, there are some variables that can't be predicted. Though we can't extend our warranty to the device itself, we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Terrible
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult using the speak phone with this on. Terrible. No one can hear you unless you have the phone up to your mouth. Take it off and they can hear you far away. Don't buy this.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there,
We're so sorry you're running into some audio issues with this Symmetry Series case. We'd recommend turning of all "Noise Cancellation" settings on your phone to see if that helps. If you're still having trouble, please feel free to give us a call at (855) 688-7269 and we'd be happy to dive in with some more troubleshooting tips which should get you back on track to impeccable audio!
Best,
obcst
Didnt firlt s20 ultra as advertised
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It didnt fit my phone at all going to return it ..says for s20 ultra couldnt not get my phone it. Tried everything
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .That's certainly a peculiar experience you've had with this Symmetry Series case not working out with your Galaxy S20 Ultra, as that is definitely the device it was made for. We're sorry you've had such a discouraging experience, but do feel welcome to give our friendly Otters a call at 1-855-688-7269 if you haven't already returned the item to Best Buy and we'll be glad to get to the bottom of this mystery and help ensure maximum protection going forward!
Best,
OtterBox Customer Service Team
Screen is cracked
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure what this protects but I dropped my phone and screen has spider like crack
No, I would not recommend this to a friendsucked
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i bought this case because i believed the otterbox brand however, this case gets scratched by literally everything
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case! We appreciate your feedback about the scratches on your OtterBox, and we'll be sure to get your thoughts passed up the ladder to our design team. In the meantime, we have a great warranty, so we're more than happy to get you helped out with a replacement case. Please don't hesitate to reach out to our team of Customer Service Otters here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
cheap feeling case
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.feels very cheap feel to it. didn't seemed liked it protected the phone much.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you're not feeling confident with your Symmetry Series case! Rest assured, that case has been through hundreds of hours of design testing to ensure it will provide your phone with the protection OtterBox is known for. If you do end up running into any issues with your case, we have a great warranty, so feel free to give us a ring at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Turns Yellow
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this case less than a month and it is tur ing yellow. I wouldn't recommend it and I will be returning it ..
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey, Jenna!
We're sorry to hear about the discoloration with your Symmetry Series case! The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. You can reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Didn't protect back of phone
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The back of my S20 cracked while in this case. No major drop or falls to cause the cracks.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello.
We're sorry to hear about the damage to your device while it was in a Symmetry Series case. Though our cases are tough, there are some variable that can't be predicted. Though we can't extend our warranty to the phone itself, we'd be more than happy to get you a replacement case. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team