Customer Ratings & Reviews
- Model:
- 77-64220
- SKU:
- 6403186
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are satisfied with the protection, quality, and fit of the Symmetry Series Case for Samsung Galaxy S20 Ultra 5G. The case is also praised for its ease of use and lightweight design. However, some customers have concerns about the bulk, grip, and price of the case, with a few noting that it can be slippery and prone to scratches.
This summary was generated by AI based on customer reviews.
Very uncomfortable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not like how this case felt against my ear. It was very uncomfortable.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Trixie,
We're so sorry you're not exactly loving this Symmetry Series case. If you're looking for something a little different, please feel free to check out our other case options on our OtterBox website!
Best,
obcst
Not what I was expecting
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very unhappy. Wrong case sent. This case is not very protective of the phone.
No, I would not recommend this to a friendReturned
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, this kept my phone in safe mode. Two thumbs down
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your troubles with your Symmetry Series case! It sounds like your case is pressing some buttons on your device while it's on. Keep in mind, this case is designed for the Galaxy S20 Ultra, so it won't be compatible with any of the other Galaxy S20 devices. If you are using one of those other models, that may be leading to this issue. If you're using the Galaxy S20 Ultra, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
- Cons mentioned:Grip
Oddly useless
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am a long time Otterbox buyer. This is my first that wasn't a Defender Series, which might be why I'm let down. Pros: Solid build quality, definitely capable of protecting the phone. Looks and slim size are very appealing. Cons: My biggest complaint - the bottom edge of the phone. I hold my phone with my pinky underneath and its very uncomfortable. The charging port and mic holes are very annoying in a very short amount of time. The thin part around the port towards the face is flimsy and odd. Phone pops out of case easily. Rubberized edge needs more surface. This case is slippery. Screen/camera's are barely recessed. Overall: The form is there, the slimness for such a sturdy case is nice, but its slippery, not very secure, and honestly I would consider the other Otterbox models more. I would return mine but I waited too long.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
camera is not protected
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.will be returning this item, it does not protect the camera.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Sam,
We're so sorry this Symmetry Series case didn't work out for you!
We assure you we put forth every effort to ensure this case will provide some of the best protection available to safeguard your investment. We hope this experience doesn't turn you away for good. In the meantime, if you have any further questions or concerns, please feel free to give us a call at 1-855-688-7269 and we would love to chat!
Best,
OtterBox Customer Service Team