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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 2107 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers have good things to say about the Symmetry Series Case's protection, fit, and ease of use for Samsung Galaxy S7 edge phones. Many appreciate its design, lightweight nature, and the available color options. While some users noted that the case might add a little bulk, the positive feedback on protection and fit outweighs this minor concern for most. The case's compatibility with screen protectors is a point of contention for a few customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 100 Showing 1,981-2,000 of 2,107 reviews
  • Rated 3 out of 5 stars

    Its ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing special. It does what it needs to do for a phone protector

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good buy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First version if phone case for this model during the early stages. Great choice!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not bad...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is alright. It isn't the best case but it worked for what I needed.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi WillyT,

      We’re sorry that the Symmetry case is not exceeding your expectations. If there is anything that is specifically wrong with this case please let us know and we will be happy to assist in any way that we can. Our friendly Otters can be reached at 1-855-688-7269 and we are glad to help!

      Cheers,
      OtterBox Customer Service Team otterbox

  • Rated 3 out of 5 stars

    The H.P. Ink is too expensive.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel that I get very few pages printed from a cartridge for the cost.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    ok case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its ok for a case but if u drop phone your phone is not that protected

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Fits too tightly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After purchasing and putting on the phone, it instantly bubbled up the plastic screen protector as it fits the phone too tightly. After asking Best buy employees, they reported they see this often. I returned the case and bought a cheaper alternative that did not bubble up the protector.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Mariah!

      Yikes, you definitely didn’t order your Symmetry case with a side of bubbles! We're so sorry that you experienced that and had to go through a return. For future reference, if our cases are damaged, we will normally replace them under our warranty. If an issue ever pops up again, please don't hesitate to give our friendly Otters a call at 1-855-688-7269, and they'll be happy to help!

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 3 out of 5 stars

    Fits phone well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks nice and fits phone well. Would prefer more protection though.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Okay phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is okay but I will never go to best buy again for service.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Pink

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case is cute but looks really old schooled. Needs a different look.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only downside is there's not a screen protector for this case.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Jenny,

      Thanks for your feedback! Perhaps you would be more interested in our Defender case as it does have a built in screen protector. Check out the link below for more information on that OtterBox case.

      http://www.bestbuy.com/site/otterbox-defender-series-protective-cover-for-samsung-galaxy-s7-edge-black/5329002.p?skuId=5329002

      Of course, if you ever have any OtterBox questions please do not hesitate to give our friendly Otters a call at 1-855-688-7269. We are happy to help!

      Cheers,
      OtterBox Customer Service Team otterbox

  • Rated 3 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A phone case is a phone case. Really nothing left to say

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Just wanted clear to show phone color

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was ok. The blue didn't match phone color of blue to well

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good...no home run

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I worked great, but keeps on pulling the protection screen off

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi EddieZ,

      We are sorry that this Symmetry is not cooperating with your screen protector. If you are using a third party screen protector we cannot guarantee that our case will be compatible. Please feel free to give our friendly Otters a call at 1-855-419-7417, and we will be more than happy to help out in any way that we can!

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 3 out of 5 stars

    Symmetry case for the S7 Edge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The symmetries not a bad case but I prefer one with a clip.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Smorse,

      Perhaps you would be interested in our Defender case as it does come with a belt clip holster. Check out the link below for more information on that OtterBox case.

      http://www.bestbuy.com/site/otterbox-defender-series-protective-cover-for-samsung-galaxy-s7-edge-black/5329002.p?skuId=5329002

      Of course, if you ever have any OtterBox questions please feel free to give our friendly Otters a call at 1-855-688-7269. We are happy to help!

      Happy Holidays,
      OtterBox Customer Service Team otterbox

  • Rated 3 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Highly recommended for future purchases

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Didnt like the fit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't like this case because the fit was not very good

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi mills,

      We are sorry that this Symmetry case did not fit your Galaxy S7 Edge as well as it should have. This is odd as our cases are designed to fit their device seamlessly. If you happen to still have this Symmetry we would like to get to the bottom of this mystery. Please feel free to give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to assist in any way that we can!

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 3 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is okay I just like the rugged ones better

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Decent protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fairly thick. Material is too slick kept dropping it.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Neims,

      We’re sorry that the Symmetry case is a bit too slippery for your comfort level. We certainly weren’t out to cause any perilous predicaments, but rather create a streamlined design with ease-of-use for clothing pockets, etc. If you ever have any OtterBox questions please feel free to give our friendly Otters a call at 1-855-688-7269. We are happy to help!

      Happy Holidays,
      OtterBox Customer Service Team otterbox

  • Rated 3 out of 5 stars

    Tough

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a tough and rugged case. This case is that.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    needs upgrade and better design

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the protective cover, such as Zagg covers that protect the glass do NOT fit the phone well. it bubbles and peels off easily when dust or anything gets on the phone the curved edges make it very difficult to keep the protector on and the phone safe from damage.

    No, I would not recommend this to a friend