Customer Ratings & Reviews
- Model:
- 46807BBR
- SKU:
- 4923800
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers have good things to say about the Symmetry Series Case's protection, fit, and ease of use for Samsung Galaxy S7 edge phones. Many appreciate its design, lightweight nature, and the available color options. While some users noted that the case might add a little bulk, the positive feedback on protection and fit outweighs this minor concern for most. The case's compatibility with screen protectors is a point of contention for a few customers.
This summary was generated by AI based on customer reviews.
Bad case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had an Otterbox and it was great. After putting this on with a screen protector, it kept on making the protector bubble up. Returned it immediately.
No, I would not recommend this to a friendNice case, didn't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got the case. Put it on my phone. Next day phone was dropped from off the couch; screen was shattered like a spider web. Thanks otterbox
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there dedsnags,
We're truly sorry to hear that your Galaxy S7 Edge did not survive a fatal fall in the Symmetry series case. We perform numerous test on the Symmetry to ensure that these frustrating situations are avoided as much as possible, but unfortunately, every drop is subject to many different variables, some of which are simply beyond our control. Although our warranty does not transfer to the Samsung device itself, we would very much like to offer you a new OtterBox so that you can have a fresh start once the phone is repaired. Please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll set this up for you right away.
Sincerely,
OtterBox Customer Service Team
Gift
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This item was not what we expected it advertised as a galaxy seven but it does not fit the initial item I returned it
No, I would not recommend this to a friendJunk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this case and took it back two days later all it did was peel off my screen protector time and time again complete junk
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi jimbob24,
We’re sorry that the Symmetry case did not cooperate with your screen protector. Unfortunately we cannot guarantee that our cases will be compatible with 3rd party accessories. If you ever have any OtterBox questions please feel free to give our friendly Otters a call at 1-855-688-7269.
Best,
OtterBox Customer Service Team
not protection at all
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Somehow my s7 still cracked on the back glass and ive never dropped it. Im done spending money on otterbox. Never again
No, I would not recommend this to a friendNot compatible with Galaxy S7 Edge with Invisible.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not compatible with Galaxy S7 Edge with InvisibleShield. Causes breakdown of seal at edges resulting in air bubbles.
No, I would not recommend this to a friendIt didn't protect my cell
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This unit is not worth its value. My phone has a crack and the outer box was suppose to protect it. I'm very upset
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Diana,
We're so sorry to hear that your Galaxy S7 Edge suffered a fatal crack while under the vigilant protection of our Symmetry case. We do our best to engineer products that will limit the potential of such frustrating experiences, but unfortunately, our cases are unable to eliminate all risk for every situation. We would love to send you a replacement case to ease the sting, even if just a little bit. Please feel welcome to reach out to our representatives at 1-855-688-7269, and they will help you out as much as they can!
Sincerely,
OtterBox Customer Service Team
poor protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the case constantly keeps collecting dust and the case has started to tear apart by the volume up and down button.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Stan,
We are sorry that this Symmetry case is collecting dust and tearing by the volume button. This is understandably disappointing and we certainly want to get things back on track as soon as possible.
Thankfully we can easily replace your damaged case through our warranty. Simply give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to get a warranty replacement lined up in practically no time at all!
Sincerely,
OtterBox Customer Service Team
Stiff case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case looks good, feels good, protects the phone.. but it makes the side buttons too stiff and hard to press.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Cisko,
Thanks for your feedback! We are sorry that the control buttons on this Symmetry case are a tad rigid. We fully get why this would not be ideal and we certainly want to help. Sometimes at first they may be a bit stubborn but after some use they should become easier to manipulate.
If you find that this issue persists please give our friendly Otters a call at 1-855-688-7269, and we will gladly assist in any way that we can!
Best,
OtterBox Customer Service Team
Poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Case is very slippery. Disappointed no case was available with screen protector for this amount of money
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there,
We’re sorry that the Symmetry is a tad too slippery for your comfort level. We certainly weren’t out to cause any risky situations, but rather create a streamlined design with ease-of-use for clothing pockets, etc. If you have any OtterBox questions please feel free to give us a call at 1-855-419-7417.
Best,
OtterBox Customer Service Team
Bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't cover the front of the phone, my phone fall and broke really bad, look for something else...
No, I would not recommend this to a friendBad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad very rough edges The product is very rough edges rub on the paint of mobile
No, I would not recommend this to a friendPoorly designed.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fits too tight on the phone and makes the screen protector bubble up around the edges.
No, I would not recommend this to a friendnot happy with fit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Otterbox didn't fully cover the phone and was pinching the protective film
No, I would not recommend this to a friendDo not waste your money.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not protect the phone. One drop, smashed screen, $350 repair. No thank you.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Jeff,
We are truly sorry that your Galaxy S7 Edge's screen cracked. We realize just how frustrating a damaged phone can be and completely understand your disappointment. Protecting your device is our highest purpose, and although we put extensive resources toward this end, we are unable to guarantee an incident-free outcome in every situation.
Your phone is beyond the limitations of our warranty, however, we would very much like to offer you a new OtterBox case since yours may have been compromised in the incident as well. Please feel free to reach out to our friendly Otters at 1-855-688-7269, and we can set this up for you.
Sincerely,
OtterBox Customer Service Team
easy to install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.does not protect screen at all. broke screen in 1st. week. not happy at all.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Mike,
We are truly sorry that your Galaxy S7 edge sustained an injury. We realize just how frustrating a damaged phone can be and completely understand your disappointment. Protecting your device is our highest purpose, and although we put extensive resources toward this end, we are unable to guarantee an incident-free outcome in every situation.
Your phone is beyond the limitations of our warranty, however, we would very much like to offer you a new OtterBox case since yours may have been compromised in the incident as well. Please feel free to reach out to our friendly Otters at 1-855-419-7417, and we can set this up for you.
Sincerely,
OtterBox Customer Service Team
Not happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thought it was going to be good but it pulled my screen protector off
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Frank,
We are sorry that this Symmetry case is not cooperating with your screen protector. Unfortunately we cannot guarantee that third party accessories will be compatible with our products.
If you have any questions please do not hesitate to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Sincerely,
OtterBox Customer Service Team
Sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This sucks. Dropped my phone and it still cracked with the cover on.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Jose,
We are truly sorry that your Galaxy S7 sustained an injury. We realize just how frustrating a damaged phone can be and completely understand your disappointment. Protecting your device is our highest purpose, and although we put extensive resources toward this end, we are unable to guarantee an incident-free outcome in every situation. Your phone is beyond the limitations of our warranty, however, we would very much like to offer you a new OtterBox case since yours may have been compromised in the incident as well. Please feel free to reach out to our friendly Otters at 1-855-419-7417, and we can set this up for you.
Sincerely,
OtterBox Customer Service Team
eh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's okay for what it is Wish they had more color option
No, I would not recommend this to a friendCannot Use With a protective cover
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Protective cover kept coming off with the Otter case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Sandy,
When you say protective cover are you talking about the screen protector? If so, we are sorry about that. Unfortunately we cannot guarantee that all third party accessories will be compatible with our cases. If you have any questions please feel free to give our helpful Otters a call at 1-855-419-7417.
Best,
OtterBox Customer Service Team