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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 2107 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers have good things to say about the Symmetry Series Case's protection, fit, and ease of use for Samsung Galaxy S7 edge phones. Many appreciate its design, lightweight nature, and the available color options. While some users noted that the case might add a little bulk, the positive feedback on protection and fit outweighs this minor concern for most. The case's compatibility with screen protectors is a point of contention for a few customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 98 Showing 1,941-1,960 of 2,107 reviews
  • Rated 3 out of 5 stars

    Durable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case has saved my phone from quite a few drops, however the buttons on side are a little tough to press in. With that being said I am still happy with my purchase

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Shelby,

      We are glad that the Symmetry is taking good care of your Galaxy S7 Edge. We’re sorry that it is causing a bit of trouble with the control buttons though. This is not at all typical and if you find that this issue continues please let us know so that we can help out! Our friendly Otters can be reached at 1-855-688-7269 and they are happy to assist.

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 3 out of 5 stars

    decent cover for price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent cover for cheap money for an otterbox product, however has no screen protection and ended up purchasing separately for more money than the otterbox.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok case but still worried about the glass

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this with the intention of keeping the profile slim but to be honest I went back to the Otterbox Defender because I know my phone will be protected.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good Phone Case for lower profile

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as much protection as other Otterbox Defender but has a much less intrusive profile. If you dont need the extra protection this works good.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey there MedwayMike,

      Sorry to hear that you're feeling slightly disappointed by the Galaxy S7 Edge Symmetry series! True, if you have used the Defender in the past, this case might not feel as rugged. However, the Symmetry case is designed to provide sleek security, and while it is slimmer than the Defender, it is still extremely protective.

      However, if your heart is set on the Defender series, look no further! Please feel free to follow the link below, and call our helpful Otters at 1-855-688-7269 with any further questions!

      https://www.bestbuy.com/site/otterbox-defender-series-protective-cover-for-samsung-galaxy-s7-edge-black/5329002.p?skuId=5329002

      Cheers,
      OtterBox Customer Service Team otterbox

  • Rated 3 out of 5 stars

    Decent case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case the only defect I have found that I don't like is the screen protector will peel on the corners because of the case rubbing and lifting it up.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little too large, I was looking for slim. It's also hard to access edge feature cause it sticks up around the edges. Very comfortable in hand though.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi mkala2001,

      We’re sorry that the Symmetry case is a bit too bulky for your comfort level. We are surprised that you are having difficulties with the edge features as we designed this case to work seamlessly with this unique screen. We will be sure to pass your feedback on to our design and quality teams. If you ever need assistance with your OtterBox please do not hesitate to give our friendly Otters a call at 1-855-419-7417.

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 3 out of 5 stars

    Sturdy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is very sturdy. My only dislike is that it interferes with the screen protector causing it to pull up. Could be the screen protector.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    phone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the galaxy S7 edge makes it difficult for a case to fit around the edges without lifting the screen protector. This case is no different.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Don't use with screen protector

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case fit fine, but it pulled up the edges of the screen protector when it was being installer.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Decent CAse

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this product and I like it, but it doesnt give your expensive purchase the protection that it needs.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    I like defender

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The otter box is ok I much much prefer the otter box defender u don't carry had to special order took 6 Weeks to get but we'll worth it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Does the job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Covers most of the phone pretty well although it could be improved if it had screen protection as well as for the rest of the device.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Ahni,

      Thanks for your feedback! We do make a case that comes with a built in screen protector for the Galaxy S7 Edge. Check out the link below for more information on our Defender case.

      http://www.bestbuy.com/site/otterbox-defender-series-protective-cover-for-samsung-galaxy-s7-edge-black/5329002.p?skuId=5329002

      Of course if you have any OtterBox questions please feel free to give our friendly Otters a call at 1-855-688-7269.

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 3 out of 5 stars

    Ok Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this case because it's the only otterbox that fit the S7 edge. It was a lot of money for a little bit of protection.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I guess the product it's just okay the old OtterBox with a lot more stronger I dropped my phone one time and the whole thing cracked

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Jimmy,

      We are sorry that this Symmetry case did not survive the drop. As long as your Galaxy S7 Edge is unharmed all is well. Please give our friendly Otters a call at 1-855-688-7269, and we will be happy to get a warranty replacement case lined up in practically no time at all!

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 3 out of 5 stars

    not so great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These cases are way to expensive and do not fit correctly. I wanted the otterbox defender for GS7E which they do not carry at BB.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi CPUguy,

      We completely understand your apprehension based on price, but we have full confidence that the cost is well worth the maximum protection, outstanding customer service and the amazing one-year limited warranty you get.

      Speaking of our customer service, we certainly want to sort out whatever abnormal fit issue you are having with this Symmetry case. When you get a moment, please give our friendly Otters a call at 1-855-688-7269 and we will gladly assist in any way that we can!

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    Just Good. Not Perfect

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been a fan of Otterbox cases, and mostly used them on all the phones I've owned; now my GS7 edge was no exception. Having said that, and in regards to this specific case, I'm more than satisfied on the way Otterbox slimmed their bulky yet effective cases down on their Symmetry line, without sacrificing overall protection to the phone itself. They managed for the case not to look bulky and sturdy once on the phone. Although I will have to say the buttons are hard to press on both side panels of the phone, but no major pain involved once you get used to the amount of pressure you need to press them. Otterbox could've done it better in this regards. For this reason, and this reason only, I give it a GOOD review instead of PERFECT.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not the best case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's ok I suppose. I've been looking for something that protects the edges as well. I keep thinking I'm going to scratch my screen.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there,

      We’re sorry that the Symmetry is not quite providing the level of protection you are looking for. Perhaps you would be more interested in the Defender case as it has 4 layers of protection. Check out the link below for more information on that OtterBox case.

      http://www.bestbuy.com/site/otterbox-defender-series-protective-cover-for-samsung-galaxy-s7-edge-black/5329002.p?id=bb5329002&skuId=5329002

      Of course, if you have any questions please feel free to give our friendly Otters a call at 1-855-419-7417.

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 3 out of 5 stars

    It's ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love otterbox cases but the edge really has no screen protection at all. The options just aren't sure really out there.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Case for Samsung

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was an excellent fit. However, I see the grip is not there and you could have a potential for accidental drops.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Decent case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case is good but the way the edge is the case doesnt really protect much. If it falls it will crack the screen.

    No, I would not recommend this to a friend