Customer Ratings & Reviews
- Model:
- 48675BBR
- SKU:
- 5773824
Rating by feature
- Value
Rating 3.8 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers recognize the Symmetry Series Case's excellent protection and snug fit as major strengths, with many also appreciating its lightweight design and ease of use. Positive feedback also highlights the case's appealing aesthetics and comfortable grip. However, some users noted that the buttons could be difficult to press and that the case is susceptible to scratches. A few customers also felt the price point was somewhat high.
This summary was generated by AI based on customer reviews.
Well built - a little too well!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice case but the buttons are too tight for some people to push!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Skunk454,
We so apologize that you're dealing with stiff buttons on a couple of Symmetry series cases! Every once in a while, the side buttons on newer products can be a little rigid at first, but with some time and use they should become much easier to access. If the tenacity continues, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll gladly set you up with a warranty replacement!
Cheers,
OtterBox Customer Service Team
Tough
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The box works great but after 1 week I see signs of yellowing.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Connie,
We appreciate your feedback! It is strange that this Symmetry case is yellowing, we are sorry that this is happening. We would like to collect more details so that we can help with this abnormal dilemma.
Please feel free to give our friendly Otters a call at 1-855-688-7269, and we will gladly assist in any way that we can!
Best,
OtterBox Customer Service Team
Uncomfortable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very thin. Wished I had tried other options before purchase
No, I would not recommend this to a friendcould have more colors
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed, wish there were more colors choose from.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Snowy,
Thank you for your feedback! We apologize that we don't seem to have the specific color for the Galaxy S8 Symmetry that you're looking for, but rest assured, no matter what the color, the protection is still just as great! In the meantime, we're happy to pass along this observation to our product design team for future consideration. If you have any further OtterBox queries, please feel welcome to reach out to us at 1-855-688-7269, and we'll be happy to help!
Cheers,
OtterBox Customer Service Team
its just a case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.its just a case. its just a case. its just a case.
I would recommend this to a friend- Cons mentioned:Price
Not the best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good as I thought it would be. Had one for my gs7 and it was perfect, but this time around, I was bummed. Felt really bulky, the look was too big, and it's overpriced. Returned it immediately.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there Gheezy,
It saddens us to hear that the Galaxy S8 Defender did not measure up to the expectations set by your previous Galaxy S7 case! We're sorry that this Defender was a little too big for your comfort level, and while the extra bulk of the case adds a lot in terms of protection, we also completely understand your decision to return the product. Should you have any further OtterBox questions, just give our friendly Otters a call at 1-855-688-7269! We would love to help as much as we can.
Sincerely,
OtterBox Customer Service Team
Average!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It being an otter box my expectations were high but was sadly let down. I used the case just half a day. One it fits extremely too tight, and two the power button is really hard to press.
No, I would not recommend this to a friendSo so case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I took the case back. I had to push down hard on the buttons on the side for the volume and for the on and off.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi nana,
We are truly sorry that the control buttons on this Symmetry case were being difficult. This is not typical and we wish that you would have reached out to us first for help.
We hope that this one unusual experience does not discourage you from considering our products in the future. If you ever have any OtterBox questions please do not hesitate to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Sincerely,
OtterBox Customer Service Team
Nearly no protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So like all of you looking, I purchased this because it's not that fat or big. But like everyone, the phone left my hand by accident and now I got a cracked screen.... So I would recommend you purchase something that gives a bit more protection or purchase a phone that doesn't have this curved screen. This curved screen phone will be the last one I ever purchase.....make sure you get somethi by a bit more rugged than this for sure... This is the first smart phone I ever cracked the screen since I had started with the Motorola droid when they first came out.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Crackedscreen,
We're so sorry to hear that your Galaxy S8 suffered a fatal fall while in our Symmetry case. The safety of your device is our number one priority, but unfortunately, sometimes rare drops have certain kinetics that are out of our control. Although our warranty does not cover the Samsung device itself, we would love to send out a new OtterBox just in case your current one was also damaged during the fall. Please feel free to give our representatives a call at 1-855-688-7269 if this is an option you would like to pursue!
Sincerely,
OtterBox Customer Service Team
Case is slick and hard to hold on to
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I do not like how this case is very smooth and it makes it hard to keep a hold of it which increases the likelihood of a fall and damage. It does not protect the screen at all.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Goatgirl,
We are sorry that the Symmetry case is a bit too slippery for your comfort level. We definitely weren’t out to cause any perilous predicaments, but rather create a streamlined design with ease-of-use for clothing pockets, etc.
This case does have a raised beveled edge to help protect the touchscreen but if you are looking for addition screen fortification you may be interested in our Alpha Glass screen protector. Check out the link below for more information on that product.
http://www.bestbuy.com/site/otterbox-alpha-glass-series-screen-protector-for-samsung-galaxy-s8-clear/5930959.p?skuId=5930959
Of course, if you have any OtterBox questions please feel free to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Best,
OtterBox Customer Service team
- Pros mentioned:Fit, Protection
Not too bulky, phone fits everywhere i want it to.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I usually stay away from Otterbox cases just because I don't like how bulky the phone becomes and I have never shattered the screen on my dozen or so phones that i have owned in the last 10 years. Well, my luck ran out on having a track record of pristine phones with minimal protection on them. After shattering the screen on my S7 Edge a couple months ago and being refused even paying for an out-of-warranty repair by Samsung "due to extenuating business circumstances (Note 7 recall)," I have come to the conclusion that cell phones today either require a good case on them or an extended warranty service; otherwise if you break it, it may cost more to repair than the phone is worth. Which is exactly what happened to be the case for the galaxy S7 edge. A new screen cost $350 and I would have had to replace it myself. Resale value for a used S7 edge was also about that much for one in perfect condition. I decided to get the smaller S8 and am glad I did. It's $120 cheaper and, combined with the Otterbox Symmetry, still fits everywhere I want it to while protecting the phone from the mostly inevitable. I haven't dropped the S8 YET but I am sure I will and I feel confident that the case will do what it was intended to do when it happens. The only thing that it definitely won't protect against is a direct hit to the screen with an object that is taller than the surface it falls onto (pebble, rock, etc); which brings me to screen protection. The case does not come with a screen protector. The rubber portion of the case is flush with the metal frame that goes around the outside edges of the phone. You can use an edge-to edge screen protector with the Symmetry case without worrying about the case peeling it away when inserting/removing the phone from the case. The type of screen protector you use may also be an important factor. When I shattered the screen on my S7 Edge, i had the phone in my front pocket with the screen facing outwards. I accidentally hit it with a metal water bottle on the curved edge of the screen and it was game over. I did not have a screen protector on the S7 but I don't think it would have made a difference. I have a "military grade film" on the S8 right now and am unsure if it would still protect against the same kind of impact, even combined with this case. Long story short, buy this case if you are looking for guaranteed protection from short drops and rough surfaces that may scratch or crack the back/sides of the phone. Please realize that if you want total and complete protection for your phone, you will need to still be careful with holding/storing your phone, even with this case and a good screen protector. In that bothers you, get a different phone with a flat screen and a completely sealed case.
I would recommend this to a friend - Cons mentioned:Scratch resistance
Not scratch proof
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Totaly not scratch proof. I would have got a non clear if it was this bad.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi bock,
We are sorry that this scratch-resistant Symmetry Clear case has seen better days. We understand why this could be disappointing and we certainly want to help.
When you have a moment, please give our friendly Otters a call at 1-855-688-7269 and we will gladly assist in any way that we can. If needed, we will be happy to get a warranty replacement arranged!
Sincerely,
OtterBox Customer Service Team
Hard to use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had an otter box in the past so I purchased this in store for my new S8. The buttons were so hard to push, that my thumb even callused over and had pain from having to push the power button so hard (which wasn't very comfortable) to turn my phone screen on and off. Would not recommend this to anyone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Ejblv,
We are sorry that the control buttons on this Symmetry case are being difficult. This is odd and we absolutely want to help with this unfortunate predicament. Sometimes at first the control buttons may be a tad rigid but after a bit of use they should become easier to manipulate.
If you find that this issue persists please give our friendly Otters a call at 1-855-688-7269, and we will gladly assist in any way that we can!
Best,
OtterBox Customer Service Team
Light Weight
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you want a case that is very slim and light weight, this case is for you. I was not impressed as I didn't feel that it protected my phone
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there Azap88,
We're sorry to learn that the sleek style of the Symmetry series was not for you! We might suggest taking a peek at our Defender series, which has a few extra layers to it. Check it out via the link below, and call our wonderful Otters at 1-855-688-7269 with any questions. They'll be delighted to help you out!
https://www.bestbuy.com/site/otterbox-defender-series-case-for-samsung-galaxy-s8-black/5773817.p?skuId=5773817
Sincerely,
OtterBox Customer Service Team
Does nothing to protect the screen at all.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not quite sure the purpose of this product. It did nothing to protect the screen. Not like the rubber otter box products at all.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there Winelady,
We're so sorry to hear that your Galaxy S8 suffered a fatal accident while in our Symmetry case! We test our products extensively to ensure that they provide the best protection possible for your devices, but unfortunately, we cannot guarantee that all risk is eliminated through the use of our cases. Even though the warranty does not extend to the Samsung device itself, we would very much like to offer you a replacement OtterBox in the event that your current one was also damaged during the incident. Please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be glad to further assist you with this.
Sincerely,
OtterBox Customer Service Team
Actually returned it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case was too slippery. I felt like I was going to drop my new phone. I returned it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Michael,
We are sorry that the Symmetry case was too slippery for your comfort level. We certainly weren’t out to cause any perilous predicaments, but rather create a streamlined design with ease-of-use for clothing pockets, etc.
We truly hope that this one unfortunate experience does not discourage you from considering our products in the future. If you ever have any OtterBox questions please do not hesitate to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Best,
OtterBox Customer Service Team
Useless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had this case on with a tempered glass screen protector, dropped phone and screen broke. I was told the screen protector was too thick and caused it. So used a regular screen protector, dropped phone, screen broke again. Case was useless.
No, I would not recommend this to a friendNot a good screen proctector
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dnt liole this case it doesn't protect the front of my phone screen.
No, I would not recommend this to a friendOtter Box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My Otter box failed as my S8 cracked the first time I dropped it.
No, I would not recommend this to a friendLove but hate
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the case, hate how hard the buttons are to press.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there Lb223,
While we're thrilled that you're enjoying the beautiful style of the Galaxy S8 Symmetry series, we apologize that your buttons are a little too stiff for comfort! Occasionally, the side switches on brand new cases can be a little stubborn at first, but over time, they should relax and start feeling a lot more comfortable. If the rigidity persists, please always feel welcome to call our handy Otters at 1-855-688-7269, and they'll gladly find a quick fix for this!
Best,
OtterBox Customer Service Team