Customer Ratings & Reviews
- Model:
- 48675BBR
- SKU:
- 5773824
Rating by feature
- Value
Rating 3.8 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers recognize the Symmetry Series Case's excellent protection and snug fit as major strengths, with many also appreciating its lightweight design and ease of use. Positive feedback also highlights the case's appealing aesthetics and comfortable grip. However, some users noted that the buttons could be difficult to press and that the case is susceptible to scratches. A few customers also felt the price point was somewhat high.
This summary was generated by AI based on customer reviews.
Not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not appropriate case for galaxy s8 with higher sides.
No, I would not recommend this to a friendDo not waste your money on this case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung counter recommended this case with the purchase of my Samsung Galaxy S8. Assured me that I would not need a screen protector either. Eight days later my phone fell from 3 ft and the corner shattered. Now I have a new broken S8 with a $35 useless case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Glittere1,
We're so sorry to hear that your Galaxy S8 suffered an incurable fall while under the careful watch of our Symmetry case. We test our products extensively to avoid this exact dilemma, but unfortunately, every drop or fall has unique circumstances, some of which we are unable to plan for. While our warranty does not extend to the Samsung device itself, we would love to offer a replacement OtterBox in the event that your current case was also jeopardized. If this sounds like something you would be interested in, please feel welcome to give our expert Otters a call at 1-855-688-7269, and they will assist you with this.
Sincerely,
OtterBox Customer Service Team
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I should not have bought this Otterbox Symmetry model... It doesn't really even protect the phone. The material is so slippery that it makes the phone hard to hold on to...will be purchasing something different very soon.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi DAPPER,
It definitely sounds like the sleek design of the Symmetry case was not working for you, and we apologize. We might suggest switching to our Defender case, which has a silicone rubber lining that goes around the back of the case, making it a lot easier to hold on to. Please don't hesitate to follow the link below to check out this style right here on Best Buy, and call our expert Otters at 1-855-688-7269 with any queries!
https://www.bestbuy.com/site/otterbox-defender-series-case-for-samsung-galaxy-s8-black/5773817.p?skuId=5773817
Regards,
OtterBox Customer Service Team
Not very functional
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case looks great but none of the buttons worked with the phone. Had to throw it away and purchase a different Speck case which works great.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there BigDave!
We're so sorry to hear that the buttons on your Symmetry case were having a hard time interacting with the new Galaxy S8! Sometimes the buttons can be stubborn at first and need some time to loosen up, but it sounds like there might have been a bigger misalignment issue going on. We understand that you've already found another solution, but if you have any future issues with our products, please feel free to give our friendly Otters a call at 1-855-688-7269, and they'll be happy to set you up with a warranty replacement!
Cheers,
OtterBox Customer Service Team
Yeah, phone still broke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had a sg8 in the case. Dropped from a distance of 12 inches on pavement, and the phone broke. To be fair, there is no screen protection with this case, but it was still quite disappointing.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Knightwolf434,
We're so sorry to hear that your Galaxy S8 suffered a fatal fall while in our Symmetry case. We aim to provide maximum protection with all of our products, but unfortunately, there are sometimes external variables that we cannot plan for. Although our warranty does not extend to the Samsung product itself, we would love to offer you a replacement OtterBox case due to the issue at hand. Please feel welcome to give our friendly Otters a call at 1-855-688-7269, and they'll be happy to help!
Sincerely,
OtterBox Customer Service Team
Didn't stay on the phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned it within 24 hours because it wouldn't stay secure. Plus the sides of the phone weren't well protected. I was surprised because the otterbox cover for the other phone is great.
No, I would not recommend this to a friendWorthless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very expensive otterbox that doesn't even have a front. I returned it in the hunt of something else. What is the point of an otterbox if it doesn't cover the entire phone....
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Kitkat,
We are sorry for the misunderstanding with your Symmetry case purchase. We try to be as specific as possible with our product descriptions. If you ever have any OtterBox questions please do not hesitate to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Sincerely,
OtterBox Customer Service Team
Bad Experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had my S8 one week and it fell 3 feet off a table and the screen cracked. I have never had an issue with an OtterBox or a broken screen in the past. Very disappointing.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there Brandon1,
We're so sorry to see that your Galaxy S8 emerged from a fall with a cracked screen while in our Symmetry case. The safety of your phone is our number one priority, but unfortunately, because every situation has unique components, we are unable to guarantee that all risk is eliminated through the use of our cases. Even though our warranty does not extend to the Samsung device itself, we would like to offer you a brand-new replacement case in the event that yours was also damaged. If you're interested in this option, please feel welcome to call our friendly support team at 1-855-688-7269, and they'll be happy to help!
Sincerely,
OtterBox Customer Service Team
Bad case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Case doesn't provide any protection for the phone AT ALL. First time i dropped the phone the screen AND the case cracked.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there MontP21,
We truly apologize that your Galaxy S8 emerged damaged from a fall in our Symmetry case! We engineer our products to provide the best protection possible, but unfortunately, every drop has unique dynamics, some of which are beyond our control. Although our warranty does not extend to the Samsung product itself, we would love to send out a new Symmetry in the event that your current one was also damaged. Please feel welcome to call our awesome Otters at 1-855-688-7269, and they'll be glad to help out.
Regards,
OtterBox Customer Service Team
poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.All it is is just a covering for the back of your phone. And it's all clear. Definitely not worth the money.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi schleissen,
We are sorry that the Symmetry Series Clear case is letting you down. Along with covering the back and sides, this case does have raised edges at the top and bottom to help protect the screen. If you have any OtterBox questions please do not hesitate to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Sincerely,
OtterBox Customer Service Team
Looks cool but doesn't protect the phone at all
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Case had zero effect on a 24" drop. Might as well have left it off the phone. Screen repair $400!!!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there FatDaddyG,
We're so sorry to hear that your Galaxy S8 cracked while under the careful watch of our Symmetry case. We do extensive drop testing on all of our products so that we can ensure the best protection available for our customers, but unfortunately, every drop has unique dynamics, some of which are beyond our control. Although our warranty does not extend to the Samsung product, we would love to offer you a brand new case in the event that your current one was also jeopardized in the incident. If this sounds like something you would be interested in, please feel welcome to call our representatives at 1-855-688-7269 and they'll be happy to help you in any way that they can!
Sincerely,
OtterBox Customer Service Team
Long time user but worse product
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fell apart and in doing so cracked the phone. The only positive is not bulky.
No, I would not recommend this to a friendWorse Otterbox ever
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fell apart and in doing so cracked the phone. The only positive is not bulky.
No, I would not recommend this to a friendOtter Box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was given the wrong size for my 8+ and had to purchase a new one.
No, I would not recommend this to a friend- Pros mentioned:Case design
AWESOME CASE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case is beautiful. It feels great in my hand, and shows off the Galaxy S8. The cut outs are perfect for the USB C cable, wireless charging and I highly recommend this case. I live in Fern Creek & paid for this case. I'm glad I did. I'm giving my honest opinion.
I would recommend this to a friend - Pros mentioned:Weight
Great!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just a all around great case... Size, Fit and doesn't add to much weight.
I would recommend this to a friend - Pros mentioned:Case design
Stylish, but not protective
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case is sleek and stylish, earning it 2 stars. It shows scratches easily. Moreover, it does not have the proper rim to protect your screen. If you're active and at risk of dropping your phone, find another case. Just had to purchase a new screen for the S8 "shatterproof" screen. It was secured in this otterbox, but the screen was demolished when phone slipped out of my jacket pocket! Invest in better case to avoid additional expense later. Disappointed in this case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there Sportsmom,
We're genuinely sorry to hear that your Galaxy S8 suffered some fatal screen damage while under the protection of the Symmetry series. While we test our cases extensively to ensure maximum device security, unfortunately every drop or fall is subject to a number of different variables, some of which are beyond our control, and we cannot always guarantee that absolutely all exposure to risk is eliminated through the use of our products. Although our warranty does not extend to the Samsung device itself, we would very much like to set you up with a new OtterBox so that you can get off to a fresh start with that new phone. Please feel welcome to call our friendly representatives at 1-855-688-7269, and they'll be glad to further assist you with this!
Sincerely,
OtterBox Customer Service Team
- Cons mentioned:Scratch resistance
Scratches
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I do like this case, however it is prone to scratches.... I only had this case for a day and it already has a few marks.... waste of 35 dollars...
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Joseph,
We appreciate your feedback! We are sorry that this Symmetry case is getting a bit scratched up early on in the journey. We understand why this could be disappointing and we certainly want to help.
When you have a moment, please give our friendly Otters a call at 1-855-688-7269 and we will gladly assist in any way that we can!
Best,
OtterBox Customer Service Team
Scratches
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not rough on my phones by any means. I go through about 4 or 5 phones a year and they're all in mint condition. This case scratched so much so fast it's ridiculous. It was hideous after the first week. I switched to the speck clear case and it's a solid case.
No, I would not recommend this to a friend