Customer Ratings & Reviews
- Model:
- 48752BBR
- SKU:
- 5773827
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers admire the Symmetry Series Case's excellent protection and secure fit, frequently praising its ease of use and lightweight design. Many appreciate the case's overall design and the clarity of the clear case option, although some find it somewhat slippery and pricey. While the protection is a major selling point, a few users noted that the case is prone to scratches. The bulkiness of the case was also a recurring concern for some customers.
This summary was generated by AI based on customer reviews.
Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had the case for a few weeks. Just realized today that there is a crack in the corner of my phone. It's a nice case but doesn't give total protection.
No, I would not recommend this to a friendCase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I do not like the case. It does not cover the front of screen and it is raised above the case, so if it falls the screen will make contact with floor
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there Sweetdee707,
We deeply apologize that you feel your touchscreen is susceptible to damage in our Symmetry case for the Galaxy S8 Plus! We assure you, our cases go through over 238 hours of testing to make sure they are ready to protect your technology. However, if you still feel hesitant, we would suggest the use of our Alpha Glass screen protector. You can apply this separately, and it acts as an extra layer of protection just in case. If this sounds like a viable option, feel free to take a look at the link below and call our friendly Otters at 1-855-688-7269 with any inquiries!
https://www.bestbuy.com/site/otterbox-alpha-glass-series-screen-protector-for-samsung-galaxy-s8-clear/5930915.p?skuId=5930915
Regards,
OtterBox Customer Service Team
- Cons mentioned:Price
Ok a bit pricey
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ok does not protect the screen. Still ok simple cover. Would recommend selling it at a lower price point.
No, I would not recommend this to a friend Great quality but buttons too tight to push.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice case but need to make buttons softer to use. Bought for my wife who does not have strong hands and she could not push volume buttons.
No, I would not recommend this to a friendNot great case for Galaxy S8+
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case is not the best otterbox has made for Galaxy phones. Broke my screen with the case on within 4 days. Gonna change my phone case.
No, I would not recommend this to a friendGood, not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case has a rough edge where the hard plastic meets the soft inner liner. It's uncomfortable in your hand. Returned for a tech21 case.
No, I would not recommend this to a friendWorthless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dropped my phone one time and the screen cracked. First screen I’ve ever broken. Going back to UAG brand that has never failed me.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Kimm,
We're genuinely sorry to learn that your Galaxy S8+ did not survive a fatal fall. Although we put our cases through an intense amount of testing, unfortunately, every drop involves unique variables, some of which are simply beyond our control. While our warranty does not extend to the Samsung device itself, we would very much like to offer you a new OtterBox to ease the sting, even if just a little. If this sounds like an option that you would like to pursue, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be glad to further assist you with this!
Sincerely,
OtterBox Customer Service Team
Ok case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Scuffs easily and protection hasn't been tested yet but seems to be an ok case, would probably go ahead with the defender next time.
No, I would not recommend this to a friendOk Case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't fit the back of the phone. It can push in. If you need to hold anything between the phone and case it will slide around.
No, I would not recommend this to a friendProtection But scratches
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like this case, it’s very good but the case scratches like crazy! I would expect something a little bit better from Otterbox!
No, I would not recommend this to a friendPoor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Scratched right out of the box and did not fit phone very well not the otterbox I'm used to. Returned it within 24 hours.
No, I would not recommend this to a friendStaying clear
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this otter box in hopes that a more expensive phone case wouldn't turn colors but boy was I wrong.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Clint,
We truly apologize that this Symmetry series picked up a little extra color while protecting your Galaxy S8+ during everyday life! Our smooth Otters would love to fix this cosmetic casualty with a warranty replacement, so please feel welcome to give them a call at 1-855-688-7269. They'll send you a spotless new Symmetry case in no time at all!
Cheers,
OtterBox Customer Service Team
Phone case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.8+ does not mean 8 active, the case did not fit. I just threw money away. The Samsung 8 must be three sizes!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Sissy,
We genuinely apologize about any confusion surrounding our Symmetry case for the Galaxy S8+. Unfortunately, OtterBox does not currently carry a case that is compatible with the Galaxy S8 Active. As one of our most trusted retailers, we're confident that Best Buy should be able to straighten this out with ease, so please feel free to contact them to figure out the appropriate return process. If you have any additional OtterBox questions, don't hesitate to call our friendly Otters at 1-855-688-7269, and they'll be more than happy to help!
Best,
OtterBox Customer Service Team
- Pros mentioned:Protection
I like it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It protects your phone Any protect is your screen It's good all the way around
I would recommend this to a friend Too bulky
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case was fine but it was too bulky and did not allow me to use the fingerprint scanner on my Galaxy S8+
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Sandy!
We're so sorry to see that the Symmetry case was not the case for you! It is strange that you were unable to use the fingerprint scanner on your phone, since we engineered the case to allow for full functionality of the device! We would love to investigate, so please feel welcome to give our Otter detectives a ring at 1-855-688-7269, and they'll solve this mystery!
Cheers,
OtterBox Customer Service Team
- Pros mentioned:Fit
Not good enough
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't waste your money on this case. While I liked the fit and feel of the product it did nothing to protect my phone when it fell about 20 inches onto tile and hit on the corner. Spend a few more dollars and upgrade to the Defender or a higher level product.
No, I would not recommend this to a friend Meh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this item because the buttons were SO hard to push. It was unusable.
No, I would not recommend this to a friendJust ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I prefer gobalisstic cases. This one was fine but I didn't feel safe without the larger bumpers
No, I would not recommend this to a friendgreat starter case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works well for minor usage. Not a durable everyday case. Has no screen protection.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there PointsReview,
We apologize that you're feeling a bit hesitant to take your Symmetry case into the depths of everyday life! While the Symmetry has never traditionally included built-in screen protection, the unit still had to pass over 238 hours of testing to ensure superior device security for your Galaxy S8+! That being said, we certainly understand the need for a screen protector, which is why we engineered a tempered glass solution that will pair perfectly with this Symmetry series. Feel free to check out the Alpha Glass by clicking on the link below, and give our helpful Otters a ring at 1-855-688-7269 with any questions!
https://www.bestbuy.com/site/otterbox-alpha-glass-series-screen-protector-for-samsung-galaxy-s8-clear/5930915.p?skuId=5930915
Sincerely,
OtterBox Customer Service Team
Average
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoy seeing the color of my phone and clear is a little more feminine than the black.
I would recommend this to a friend