Customer Ratings & Reviews
- Model:
- 50503BBR
- SKU:
- 6196553
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the Symmetry Series Case's excellent protection and clear design, with many praising its snug fit and ease of use. Positive feedback also highlights the case's slim profile and ability to showcase the phone's color. However, some customers noted that the case is prone to scratches and that the button responsiveness could be improved. A few also mentioned the price point as a potential drawback.
This summary was generated by AI based on customer reviews.
Its ok.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It wasn't my favorite to be honest, but it was the only affordable phone case and the store I was at did not have a great selection to begin with. I would of liked something with color.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there AbigailLemonparty919,
We're so sorry to learn that you're not loving the clear style of this Symmetry series! Good news - we do have quite a few different color options and case designs for this specific device. Please feel welcome to call our stylish Otters at 1-855-688-7269, and they'll help you find the case of your dreams!
Best,
OtterBox Customer Service Team
- Pros mentioned:Protection
Dingy
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The clear case turned a dingy color within a couple of weeks. I'm sure the protection was fine, but it looked gross.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey, Bubbles!
We're sorry to hear that your case has discolored and burst your bubble! The good news is, we have a stellar warranty, so we're more than happy to look into getting your OtterBox replaced. Give us a ring at 1-855-688-7269, and our bubbly CS Otters can get you taken care of.
Best,
OtterBox Customer Service Team
Does the trick
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You can't drop your phone 1 story and expect it to not break using an OtterBox, but for daily use and slight drops, it does the trick.
I would recommend this to a friendWorks
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did what it was supposed to. Though it did cause my husbands phone to over heat a couple times
No, I would not recommend this to a friendGreat case, bad color
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this case's durability, however, the clear discolored very quickly from anything it came in contact with.
No, I would not recommend this to a friendClear, seems sturdy, kind of ugly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought cuz it was clear and I got a perdy new blue GS9. The case is ugly though, so I only put it on when working out.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there Okay,
Sorry to hear that this Galaxy S9 Symmetry series isn't quite matching up with your preferences! Our snazzy Otters will be happy to help you explore a few other case options to find something that is more up your alley, so please feel free to call them up at 1-855-688-7269. They'll gladly help you find the OtterBox of your dreams!
Regards,
OtterBox Customer Service Team
it was sufficent enough but needed more selectiti
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I needed a break proof case , and it wasn't so a little dissapointed because I had to shop elsewhere
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Jerry,
We're sorry to hear about your disappointment in this Symmetry case! This case wasn't actually designed to be indestructible as it was more intended to absorb impacts that would've compromised your display otherwise. As long as your screen made it out of every drop unscathed, we'll call it a win and skip straight to the part where we send you a brand-new case. If you're willing to give this Symmetry case one more chance, we'll gladly get you back on track to stellar security. Simply just give us a call at 1-855-688-7269.
Warmly,
OtterBox Customer Service Team
This is the thinnest otterbox, I have purchased.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the clear otterbox, it is slowly turning dingy. I should have bought the black.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey, Nikki!
We're sorry to hear that your clear skies are turning cloudy with that Symmetry Series clear case! The good news is, we have a stellar warranty, so give us a ring at 1-855-688-7269, and our amazing CS Otters can make sure it's clear skies from here on out.
Happy Holidays,
OtterBox Customer Service Team
Works
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I do not like phone cases because of how the feel in my poceket but this one isnt bad
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there Tcole,
We're so glad to hear that this Symmetry series is providing the pocket-friendly protection that you've been looking for! We trust that the unit should keep your Galaxy S9 safe with sleek style for a long time going forward, but if you do run into any queries, please feel welcome to call our friendly Otters at 1-855-688-7269. They'll always do what they can to assist!
Kindly,
OtterBox Customer Service Team
- Cons mentioned:Price
Broken screen expensive not worth
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very dissapointed bought this with my s9 and does not protect,my screen I cracked on the edge and ran 3 diff directions on the screen.I bought this thinking max protection,but I was wrong it was expensive and not worth it,my phone came looks like crap
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there Beware,
We're truly sorry to hear that your Galaxy S9 retained some fatal damage while under the solid security of the Symmetry series. Although we test our cases extensively to ensure that these exact situations are avoided as much as possible, unfortunately, every drop or fall is subject to a number of different dangers and variables, some of which are beyond our control. In the end, we are unable to guarantee that absolutely all exposure to risk is eliminated through the use of our products.
While our warranty is not transferable to the Samsung screen itself, we would still like to send you a brand-new OtterBox to ease the sting, even is just a little. If you're interested, please feel welcome to call our friendly representatives at 1-855-688-7269, and they'll be glad to set up a warranty claim for you.
Sincerely,
OtterBox Customer Service Team
Not what I expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's hard to get it on phone, not as flexible as other otterbox I've used before.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Nana,
We apologize that this Symmetry series seems to be a little rigid! If you're running into application trouble, please don't hesitate to follow the link below to check out the installation video we made for the Galaxy S8 Symmetry. While the phone model might be slightly older, the tips and tricks are still valid and should help you align the case perfectly on your Galaxy S9! Check it out, and feel free to call our friendly Otters at 1-855-688-7269 with any other questions!
Sincerely,
OtterBox Customer Service Team
Nice Case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case is nice, not sure it's as protective as I would like but so far so good.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey BRIdiculous,
We apologize that you're feeling slightly apprehensive towards this Symmetry series! If you're looking for something a little more rugged, we would suggest taking a peek at the Defender case. The Defender incorporates multiple layers to ensure maximum device security. Feel free to check it out via the link below, and call our awesome Otters at 1-855-688-7269 with any further questions!
https://www.bestbuy.com/site/otterbox-defender-series-case-for-samsung-galaxy-s9-black/6196560.p?skuId=6196560
Sincerely,
OtterBox Customer Service Team
not enough protection for phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.bumpers on only top of case, need to be on both ends, like the defender.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi johnboy,
We're sorry to see that you're feeling some hesitation towards the protective abilities of this Symmetry series! Have no doubt, this particular case was built to offer the perfect balance of sleek protection and uninterrupted device functionality. The bumpers are engineered at a specific height to both safeguard the Galaxy S9, as well as provide easy access to the infinity display. Should you have any additional questions, please don't hesitate to call our friendly Otters at 1-855-688-7269, and they'll be happy to help boost your confidence!
Best,
OtterBox Customer Service Team
Discolored
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great, durable case. It has discolored over time, does the job.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Jenn,
We're thrilled to hear that this Symmetry series has been performing at optimum levels while keeping your Galaxy S9 safe! Occasionally, the case can take damage after some time in the line of duty, but luckily, our awesome Otters are always happy to hook you up with a replacement via our warranty. Simply give them a call at 1-855-688-7269, and they'll get a claim started right away!
Cheers,
OtterBox Customer Service Team
Too slippery
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good case but wish it had more texture for grip. Slips too easily.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Steph,
We're sorry to see that this Symmetry series isn't providing the right resistance! That case was intentionally designed to provide pocket-friendly protection, but if you're looking for something with additional grip, then we definitely have the case for you! Please feel free to follow the link below to check out our Defender series, which sports an outer rubber layer that boosts traction. We think this should be more up your alley, so take a look, and give our helpful Otters a call at 1-855-688-7269 with any questions!
https://www.bestbuy.com/site/otterbox-defender-series-case-for-samsung-galaxy-s9-black/6196560.p?skuId=6196560
Best,
OtterBox Customer Service Team
Not so good!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ok kind of product but didnt like the material of it.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Tanpen,
We're so sorry you're not totally in love with this Symmetry Series case. We'd love to know what you don't like about the material so we can pass your feedback to our design team. Please feel welcome to give us a call at 1-855-688-7269 and we'd be happy to chat!
Cheers,
OtterBox Customer Service Team
Looks good (when new)
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very cool looking case. The clear back gets scuffed up easy
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there Ferrarifan,
While we're bummed to hear that this Symmetry series has been looking a little beat-up lately, we're glad that it has protected your Galaxy S9 from the same fate! Let's get your protection back to peak levels with a warranty claim - just give our friendly Otters a ring at 1-855-688-7269, and they'll send you a sleek, new Symmetry - stat!
Sincerely,
OtterBox Customer Service Team
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good case for your phone not to bulky nice slim fit
I would recommend this to a friendok phone case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would like a little higher bumpers on the ends of the phone
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi roonis,
We apologize that this Symmetry series isn't exactly what you expected! Not to worry - unlike our Otter bowling skills, you shouldn't need bumpers with this case. The cover is engineered to "strike" a balance between protection and device functionality, and should "spare" you any future distress! If you have any additional questions, please feel welcome to call our Otter bowlers at 1-855-688-7269, and they'll do their best not to roll a gutterball!
Cheers,
OtterBox Customer Service Team
It's fine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does what its supposed to do. It works and that's that
I would recommend this to a friend