Customer Ratings & Reviews
- Model:
- 51216BBR
- SKU:
- 6287810
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the Symmetry Series Case's protective qualities, snug fit, and sleek design. Many appreciate its lightweight feel and ease of installation. While some found the case prone to scratches and slightly slippery, the overall feedback highlights its positive attributes. A few customers mentioned the price point as a potential drawback.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Color
It was nice for awhile
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a nice case for a while. It changed colors after a month or so, which was a disappointment.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Alex,
We're sorry to hear your Symmetry case changed into a chameleon shortly after you purchased the OtterBox. Thankfully, our Otters are here to save the day! Give us a ring at 1-855-688-7269 and we'll clean things up with a brand new warranty replacement!
Kindly,
OtterBox Customer Service Team
Meh
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Boring case but it was almost the only one available in the store, not a great selection for only being “last years” model.
No, I would not recommend this to a friendExpected better
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t know if only I have had this issue, but the sides seem to split
No, I would not recommend this to a friendAverage phone case
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This case was good at first, but the layers stretched and separated from each other.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey, Robert!
We're sorry to hear about the stretching with your Symmetry Series case! The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Feel free to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Fine case for beginners
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best case but not the worst. Good for people carrying their first phone
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Rapha,
While we're glad to hear that this Symmetry feels like a good case for beginners, we apologize that it hasn't completely stolen your heart yet! We're always looking for ways to enhance the Otter experience, and our friendly representatives would love to grab a few additional details to see how we can improve going forward. Please feel welcome to give them a call at 1-855-688-7269, and they'll be more than happy to chat!
Sincerely,
OtterBox Customer Service Team
Nice slim design
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not keep dust out and scratches easy. It is hard to take on and off.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Sandman,
Our apologies that the Symmetry series isn't completely ticking all of the boxes on your case checklist! This particular unit incorporates an open-faced design to offer easy access to all device features, which means that it isn't always able to keep dust out. As for the scratching - cosmetic complications shouldn't put the phone itself at any higher risk, but we totally get why it would be disappointing. Feel free to call our friendly Otters at 1-855-688-7269, and they'll happily hook you up with a warranty replacement!
Additionally, going forward, if you run into any additional installation issues, just reach out to us. We're always glad to provide application assistance!
Sincerely,
OtterBox Customer Service Team
Basic
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just a simple cheap case nothing special gets ugly after a few weeks
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi THUGNASTY,
We're so sorry to hear that this Symmetry case has fell short for you! Although protection is our priority, we get that you need this case looking great while it's covered for safekeeping. Aesthetic attacks can be discouraging, but we would love to send you a brand-new case that'll keep things looking fresh. Please don't hesitate to give us a call at 1-855-688-7269 and we'll set that up!
Sincerely,
OtterBox Customer Service Team
An alright case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case is just alright to me. It gets very grimy and doesn't form to the phone very well, leaving it open to collect all types of hairs and particles that scratch the back glass of the iPhone or just look disgusting. Also scratches very easily on the inside.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Jeremy,
We sincerely apologize that this Symmetry series seems a little too inviting towards unwanted guests lately! Our friendly Otters would love to further explore this to ensure proper alignment and fit, so please feel free to call them up at 1-855-688-7269. Before you know it, you'll be enjoying pristine protection once again!
Sincerely,
OtterBox Customer Service Team
Otterbox
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good case. Keeps my phone secure. Decent color too
I would recommend this to a friendIs not scratch resistant
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this case for a week and it’s already scratched in the back panel. I was very upset but I figured this will happen again since it is a clear case
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey cmgw,
We apologize that this Symmetry series just couldn't resist a solid back scratch! Our friendly Otters would love to smooth things over with a warranty claim, so please feel welcome to call them up at 1-855-688-7269. They'll be more than happy to send over a sleek new replacement so that you can get back to stylish security as soon as possible!
Sincerely,
OtterBox Customer Service Team
- Cons mentioned:Scratch resistance
Protects phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got dirty In less then a week was suppose to scratch proof .
No, I would not recommend this to a friend Unsuspecting Otterbox
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've purchased many OtterBox protections for phones, tablets, over many years but this cover is coming apart on both sides where the buttons are located. I can't return it to Best Buy for a replacement, they said I would have to send it back to OtterBox. If I do that I won't have protection for my Iphone for HOW LONG? until they decide to send me a replacement. This is not a good policy. HELP!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about any frustration with your Symmetry Series case! We do have a great warranty, so we'd be more than happy to get your damaged case replaced. We rarely require customers to send their old case back prior to getting a new one, so your phone should be protected the whole time! Feel free to file that warranty claim here: https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
Buyer beware...Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product is terrible. I normally buy life proof cases for my phone. But there were none left. The description said drop protection. I haven’t ever cracked a phone screen. I had this product for 2 days. I dropped my my phone (about 2 ft drop, maybe 3) and The short drop cracked my screen! Not happy. I do not recommend.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Kris,
We're genuinely sorry to hear that your iPhone screen cracked while under the careful protection of the Symmetry series. Truly every effort is put forth to ensure that our cases provide maximum device security, and we're bummed that your most recent experience does not reflect this commitment. Unfortunately, every drop or fall is subject to myriad different dynamics and angles, some of which are beyond our control, and we cannot always guarantee that absolutely all exposure to risk is eliminated through the use of our products.
Although our warranty does not extend to the Apple device itself, we would still love to set you up with a brand-new OtterBox in the event that your current one was also compromised during the incident. Please feel welcome to call our friendly representatives at 1-855-688-7269, and they'll be glad to further assist you with this!
Sincerely,
OtterBox Customer Service Team
Nice case but..
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s nice until the light purple part framing the screen turns black from dirt and whatever else
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Taylor,
Uh oh - sounds like that Symmetry series had dreams of changing its personality, and decided to go for it! While we're all about making dreams come true here at OtterBox, we definitely understand why this would be disappointing. Please feel welcome to call our Otter stylists at 1-855-688-7269, and they'll get you into a spotless new warranty replacement. You'll be back on the path to polished protection again before you know it!
Sincerely,
OtterBox Customer Service Team
- Cons mentioned:Color
Yellow before the 14 days were up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case turned yellow before the 14 days were up.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi TimDrake,
Yikes! We are sorry to hear your Symmetry Clear case did this color changing act. Please give our helpful representatives a ring at 1-855-688-7269 and we'll be sure to assist with a brand new OtterBox replacement.
Best,
OtterBox Customer Service Team
iPhone case
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a very durable case. The side wears out pretty fast.
No, I would not recommend this to a friendJust ok
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product was not very durable. Box hasn’t broken, but gets easily scratched.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Benny,
We apologize this Symmetry case fought its battles and emerged with a few scars! Although protection is our priority, we understand how aesthetic attacks can be disheartening. The good news is we would love to send you a brand-new case. Feel free to give us a call at 1-855-688-7269 and we'll get that taken care of!
Cheers,
OtterBox Customer Service Team
"TURNING-YELLOW" CASE
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had this clear case installed for less than a year now and already it is turning "yellow" from the plastic material degrading. Very disappointed because it looks ugly now and will have to replace it with better quality material cover.
No, I would not recommend this to a friendBulky
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The phone is big enough so adding a thick and bulky case is not good
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey FreddyT42,
Our apologies that this Symmetry series seems too cumbersome for your tastes! We do our absolute best to design the Symmetry to be as sleek and slim as possible, but at a certain point, it just isn't worth it to sacrifice any more protective layers. While we love style, the safety of your device is still our number one priority! That being said, we certainly understand your decision to head down a different path based on personal preferences, and if you have any other questions going forward, please don't hesitate to call our awesome Otters at 1-855-688-7269. They're always happy to help out!
Sincerely,
OtterBox Customer Service Team
Marketed for XS When It’s Not
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is marketed for an iPhone XS but it is not. The speaker holes do not line up correctly and people cannot hear me when talking on the phone unless I have the phone on speaker. I will be exchanging.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Amanda4,
We're sorry to see that this Symmetry series seems to be causing some apprehension! This case was purposely designed to provide full device functionality, especially regarding the speakerphone, so it is strange that your Symmetry seems to be struggling a bit with sound quality. If you still have the case around, please feel welcome to call our friendly representatives at 1-855-688-7269. They'll be more than happy to troubleshoot this and clear things up as soon as possible!
Sincerely,
OtterBox Customer Service Team