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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1669 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers regard the Symmetry Series Case as providing good protection and a comfortable fit, with many appreciating its sleek design and ease of use. However, some users noted that the case is prone to scratches and that the color may fade over time. A few customers also felt the price point was somewhat high for the features offered. The case's clarity in showcasing the phone's design was also a positive aspect for some.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 66 Showing 1,301-1,320 of 1,669 reviews
  • Rated 5 out of 5 stars

    Sleek but Durable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dropped my phone many times and it hasn’t gotten damaged once with this case.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a phone case. It works, just make sure its the right one for your phone

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice, just a little tight. A lil scary putting it on the phone. But once it’s on, its all good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Case

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always get an otter case for me and my family phones.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is great. Offers excellent drop protection with out a ton of bulk

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good grip for the phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the style and the quality of the case - nice grip to hold onto the phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got new iPhone and needed protection so my wife pick this out and she loves it

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 3 out of 5 stars

    Good fit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quickly shows scratches and discolorations. Looks cheap but rather costly for the product.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi, Justin!

      We're sorry to hear that your new Symmetry Series case is getting scratched up! Our cases are tough, but sometimes they do get some battle scars. If you're wanting a case that is a little less run-down, drop us a line at 1-855-688-7269, and we can get you taken care of with a replacement case.

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Outter box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it.... OtterBox - Symmetry Series Case for Apple® iPhone® XS Max - Clear

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for an IPhone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is nice and slim....which is great! I would recommend this to a friend!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    Good protective case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a good protective case for your phone. The case stretches and yellows over time.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi, CeeCee!

      We're sorry to hear that your case has stretched and discolored! The good news is, we have a pretty stellar warranty, so we're more than happy to get you a replacement case. Give us a call at 1-855-688-7269, and we can get you taken care of.

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Great phone case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Otterbox case is very durable when it comes to dropping the phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great overall experience

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product. One I will recommend to friends and family.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Service Definitely Recommend!! (: !!!!! !!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m so happy with my OtterBox - Symmetry Series Case for Apple® iPhone® XS Ma

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Superior quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome protective case would recommend highly awesome awesome awesome

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great case I would buy again. It’s clear and has pretty sparkles.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very dependable and great product. I recommend this product.

    I would recommend this to a friend
  • Cons mentioned:
    Scratch resistance

    Rated 3 out of 5 stars

    Good protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice phone case , but don’t believe the package that says it’s scratch resistant, it scratches

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey Franny,

      Our cases are not necessarily designed to be infallible so much as they are intended to absorb the brunt of any impacts that might otherwise damage your device. So as long as your iPhone is still looking sleek, we're going to call this a win!

      If you'd like to restore your case back to a sleeker status, our friendly Otters will be more than happy to set you up with a brand-new replacement. Please feel welcome to give them a call at 1-855-688-7269, and they'll be glad to further assist you with a warranty claim!

      Sincerely,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Phone case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best reliable case , without breaking your bank. 10/10 would recommend

    I would recommend this to a friend