Customer Ratings & Reviews
- Model:
- 77-83507
- SKU:
- 6471460
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are impressed with the Symmetry Series Soft Shell case's protection, fit, and clarity. Many appreciate its ease of use and the grippy feel, making it comfortable and secure. However, some customers noted that the case may yellow over time and expressed concerns about the price point. A few also mentioned compatibility issues with MagSafe accessories and some perceived the case as slightly bulky or heavy.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Protection
Otterbox Symetry
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great case. Great look. Great protection. Otterbox doesn’t disappoint.
I would recommend this to a friend ok........
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.nothing earth shattering about this product. no appeal about it. i returned it
No, I would not recommend this to a friendNice but slippery
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice clear case, but a bit slippery in my hand. It feels like a quality case but the rounded edges make it slippery.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Eric!
We're sorry to hear about your disappointment with your Symmetry Series case! We appreciate your feedback about the grip provided by your OtterBox, and we'll be sure to let our design team know about your troubles. If you run into any other issues, feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
- Pros mentioned:Protection
Otter
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like all my other otter boxes this case doesn't disappoint
I would recommend this to a friend - Pros mentioned:Protection
Otter box
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It if fine. Keeps it clean and protects it from scratches.
I would recommend this to a friend - Pros mentioned:Fit
iPhone 13 pro max case
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the design and color. Fits very snug on my iPhone 13 pro max
I would recommend this to a friend - Pros mentioned:Protection
Sturdy phone case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loved my case like this for my old phone. It keeps it safe
I would recommend this to a friend - Pros mentioned:Protection
Whatever
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent case. Cant complain, does what it has to do.
I would recommend this to a friend - Pros mentioned:Protection
Excellent case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent case does what it says and adds to the device
I would recommend this to a friend Photography
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So I am an aberage college student and the pickest thong for me is that this phone as a really good camera and I love taking pictures with it. I would also say for me no cons to having this phone. I haven’t had a problem with the phone and always find new ways to use it.
I would recommend this to a friend- Pros mentioned:Protection
Phone Case Serves Purpose
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case serves its purpose which is to protect my phone.
I would recommend this to a friend - Cons mentioned:Price
Trash
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not that great of a case, ive had it for 2 months now and already falling apart, plus it is way to expensive for how terrible its made.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We apologize that you are experiencing an issue with your case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
- Cons mentioned:Case color
Extra low quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not well made and soft part of the case is yellow. Also that soft part is becoming detached from the rest of the car. I’ve bought several Otterboxes over the years. This is the first low quality model.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're very sorry to learn about your experience with the Symmetry Series Clear case. There are actually a few factors that can potentially cause something like this, but our Otter engineers work hard to keep such cosmetic complications at bay. Let's see if we can start fresh with a brand new case. Give our CS team a buzz at 1-855-688-7269 and they'd be happy to get you set up with a replacement.
Best,
OtterBox Customer Service Team
Don't bother
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very hard to get iphone 13 pro max into the case, within 2 months the case was already heavily discolored around the front "half" of the case. Gouged/scratched very easily. Waste of money over the cheap case it replaced which took nearly a year to show this level of discoloration.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case! We greatly appreciate your feedback about the discoloration of your case, and we'll be sure to get it passed up the ladder to our design team. In the meantime, we have a great warranty, so feel free to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you helped out!
Best,
OtterBox Customer Service Team
Meh!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish it worked with MagSafe chargers! But it’s a well made case
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're happy that you liked your case for the most part, but we're sad that you were disappointed with its lack of MagSafe capabilities! The good news is, we do have a full lineup of cases designed specifically with MagSafe in mind. Check out our Symmetry Series+ with MagSafe here: https://www.bestbuy.com/site/otterbox-symmetry-series-for-magsafe-soft-shell-for-apple-iphone-13-pro-max-and-iphone-12-pro-max-stardust/6471809.p?skuId=6471809
Best,
OtterBox Customer Service Team
Otter box
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Rugged, but doesn’t fit the volume keys perfectly. Going to return it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your troubles with your Symmetry Series case! It's odd to hear that your case isn't working well alongside the volume buttons on your device, and we'll be sure to let our design team know about your troubles. If you haven't returned your case yet, we'd be more than happy to look into getting you taken care of with a properly functioning case. Give us a call at 1-855-688-7269, and we can get your warranty claim started.
Best,
OtterBox Customer Service Team
- Cons mentioned:Case color
Falling apart in less than two months.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it on Apr 26, 2023 and it's already falling apart and turning yellow. What happened to OtterBox? Used to be the gold standard.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We apologize for any disappointment you may have experienced with the Symmetry Series Clear case for your iPhone 13/12 Pro Max. We understand that you expect more out of your OtterBox. There are actually a few factors that can potentially cause something like this, but our Otter engineers work hard to keep such cosmetic complications at bay. We'd be more than happy to look into your case replacement options under our fantastic product warranty though! Just give our friendly Otters a ring at 1-855-688-7269 and they'll be able to assist you further.
Kindly,
OtterBox Customer Support
Great iPhone otter box!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what we were looking for! Plus the right plug in and screen protector, which we probably would have forgotten if it wast for the excellent service assistance!
I would recommend this to a friend- Cons mentioned:Magsafe compatibility
Nice, But Not MagSafe Compatible
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved this case until I realized that it really isn’t MagSafe compatible. I mean, technically, you can lay it on a charger if it’s level with your table, but it’s pet weak as there is no magnet in it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Great to know you're otherwise a fan of the standard Symmetry Series Clear Case, though we're sorry for any confusion about MagSafe compatibility prior to purchase. Although it wouldn't have the Ombre Spray graphic, we do make a Symmetry Series+ with MagSafe Case that allows for full functionality of Apple's accessory ecosystem. Feel free to take a closer look right here at Best Buy!
https://www.bestbuy.com/site/otterbox-symmetry-series-for-magsafe-soft-shell-for-apple-iphone-13-pro-max-and-iphone-12-pro-max-clear/6471457.p?skuId=6471457
Best,
OtterBox Customer Service Team
- Pros mentioned:Protection
Over priced Price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just bought this looks nice works great Wayover priced the sticker that was beside it said 30 something this bad boy cost 50 something buckswell better protect the phone
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're glad to hear that you're liking your Symmetry Series case for the most part! Keep in mind, that price is reflective of not only the hundreds of hours of design testing to ensure your case will protect your phone against the abuses of daily life, but also our world-class warranty that covers your OtterBox. If you ever run into any issues with your case, please don't hesitate to reach out to our helpful team of Customer Service Otters through the link below, or give us a call at 1-855-688-7269.
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team