Customer Ratings & Reviews
- Model:
- 77-83507
- SKU:
- 6471460
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are impressed with the Symmetry Series Soft Shell case's protection, fit, and clarity. Many appreciate its ease of use and the grippy feel, making it comfortable and secure. However, some customers noted that the case may yellow over time and expressed concerns about the price point. A few also mentioned compatibility issues with MagSafe accessories and some perceived the case as slightly bulky or heavy.
This summary was generated by AI based on customer reviews.
iphone 13 pro max case
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Case is nice, it could have more grip on it as it gets slippery sometimes. Would be nice to have a hook or something on the back of it. Probably won't purchase again. Color is good with my grey iphone
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Great to know things are working out pretty well with the Symmetry Series Clear case, aside from the occasional struggle to keep a handle on things. We actually went with that smooth outer finish for easy retrieval from pockets, purses, and such, though we certainly aren't out to encourage any mishaps! :)
If more grip is a must for your Apple/Otter experience, we do have some options that would better fit the bill. Feel free to give our friendly Otters a call at 1-855-688-7269 and we'll always be happy to talk shop!
Best,
OtterBox Customer Service Team
otterbox not
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.super cheap case. It has the otterbox name but not the quality.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are so sorry you are experiencing an issue with your case! Please reach out to our CS Team by phone or via chat, and we are happy to help with this situation!
Otter box IPhone 13 Pro Max- not enough padding
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven’t dropped my phone yet so I don’t know how reliable it is but if you do hopefully it does not break your phone because there is not enough padding on the case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you're not feeling confident with your Symmetry Series case! Rest assured, that case has been through hundreds of hours of design testing to ensure it will provide your phone with the protection OtterBox is known for. If you do end up running into any issues with your case, we have a great warranty, so feel free to give us a ring at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Do not get. Waste of money
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a few months the rubber is coming loose off of the hard plastic and is yellowing.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are so sorry to hear that you have experienced a discoloration issue with the Symmetry Series Clear case. There are a number of factors in our environment that can contribute to this issue. We have an amazing warranty and we are most happy to assist you with a warranty replacement case. Please give our CS Team a call at 1-855-688-7269 and we are happy to help!
Didn’t work
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Supposed to be a good case but my phones back glass broke while it was on.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Not protective
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.New phone screen broke within a month of getting this case. Dropped face down waist height. Case did not protect it
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello,
We're sorry to hear about the damage to your device while it was in a Symmetry Series case. While our cases are tough, there are some variables that can't be predicted. Though we're not able to extend our warranty to the device itself, we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
yellow cover
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this item turns yellow fast, will not buy for the price.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We apologize that you experienced a discoloration issue with your case! We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Poor quality
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t recommend this item ! Poor quality for the price
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We apologize that the product was not what you were hoping for. We create a variety of cases to fit a variety of customer needs and lifestyles. If we may answer product questions or provide further assistance, please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
could be more protective for the price paid
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this for my daughters phone , but did not agree with the level of protection it offerers for its value
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case! Rest assured, that case has been through hundreds of hours of design testing to ensure it will provide your phone with the protection OtterBox is known for. If you do end up running into any issues with your case, we have a great warranty, so feel free to give us a ring at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Not great overtime quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mine is scratchy and rough to touch after only 2 months
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your frustration with your Symmetry Series case! We greatly appreciate your feedback about the scratches on your case, and we'll be sure to get your thoughts passed up the ladder to our design team. In the meantime, we have a great warranty, so feel free to give us a call at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Terrible yellowing
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This case fits well but won’t be clear for very long.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're happy to hear that your Symmetry Series case is sitting snugly against your device!
Have you noticed any yellowing so far, or had something similar happen in the past? Our Otter engineers work hard to keep such cosmetic complications at bay, so we don't anticipate that being a problem. But if something should come up, we've got a great warranty to help keep things looking sharp!
Just give us a ring at 1-855-688-7269 and we would be happy to help answer any questions or if you're needing to process a warranty!
Cheers,
OtterBox Customer Service Support
falls apart
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i’ve only had this case for five months and about a month in, the part around the volume buttons started protruding. it’s been like that since. it can also come apart. the bottom by the charging port is now literally falling apart. it’s coming off of the rest of the case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .You're not wrong to expect a longer lifespan from the Symmetry Series case than a mere five months, and we're sorry that yours has fallen on such strange and hard times. Fortunately, we've got a great warranty in place that will help get things back on track with a brand-new replacement that is sure to stand the test of time. Just ping our handy Otters through the following link, and we'll have this all fixed up in no time!
https://www.otterbox.com/en-us/warranty-begin
Happy Holiday Season,
OtterBox Customer Support
Waste of money
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My phone stays in the case. I NEVER take it out. I took the case off to put a new screen protector on and the back of my phone was shattered. An IPhone 13 pro max only 6 months old. Do not waste your money on this case as it doesn’t protect it at all
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We are so sorry to hear of the damage your iPhone sustained to its backside while under the watch of the Symmetry Clear Series Case. Although we put forth every effort to ensure our cases will provide the very best protection available, unfortunately, there are still many unique dynamics that can influence the outcome of any particular drop/impact.
Our warranty won't be able to help with any device repairs, but we would be more than happy to help get you a fresh start of a new OtterBox. Please give us a call at 1-855-688-7269 and we'll be glad to assist you further.
Kindly,
OtterBox Customer Service Team
Fits Well in
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fits well however if you desire any protection look elsewhere.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're sorry to hear you're not feeling overly confident in the protective nature of the Symmetry Series Clear Case. Although this is one of our most streamlined options, rest assured that we've still put it to the literal test of our Drop+ Protection program to ensure it'll be up to the challenge. In addition, we make a number of different screen protectors that can be added to the mix for extra security!
https://www.bestbuy.com/site/otterbox-amplify-glass-screen-protector-for-apple-iphone-13-pro-max-clear/6471471.p?skuId=6471471
Best,
OtterBox Customer Service Team
Needs More Camera Protection
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This case is very flimsy for an Otterbox Symmetry case. I probably would have kept, but my camera stuck out SO FAR that I just didn't want to risk damage. I returned. I did love the ombre color though!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case! We appreciate your feedback about the camera opening, and we'll be sure to get your thoughts passed along to our design team. Rest assured, that case has been through hundreds of hours of design testing to ensure it will provide your phone with the protection OtterBox is known for. We're sad that you ended up returning your case, but we hope you choose to give us another chance to protect your phone! If you have any questions, feel free to call us at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Cute but not protective
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t protect phone at all. Cute but not protective enough for me.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .While it's nice to know the Symmetry Clear Series case gets props for cuteness, we're sorry that you're not feeling overly confident in its ability to help keep your iPhone safe from harm. This model is one of our most streamlined, but rest assured that we've put it to the literal test of our Drop+ Protection program to ensure it'll be up to the challenge, especially when paired with one of our screen protectors!
But if you're interested in something more robust, maybe take a look at our Defender Series Pro right here at bestbuy.com! https://www.bestbuy.com/site/otterbox-defender-series-pro-hard-shell-for-apple-iphone-13-pro-max-and-iphone-12-pro-max-black/6471479.p?skuId=6471479
Best,
OtterBox Customer Service Team
Otterbox
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Starting flaking on the back and peeling on the sides.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the damage to your Symmetry Series case! We appreciate your feedback about the peeling with your case, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, and we'd be more than happy to get you taken care of with a replacement OtterBox. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
- Pros mentioned:Protection
Great phone case!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second case of this brand I’ve purchased and am impressed with how well it protects the phone. I have dropped it many times by accident (usually on concrete surfaces) and it has kept the phone safe. Highly recommend!
I would recommend this to a friend - Pros mentioned:Protection
Best case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this case, i has protected my iphone for a while. Its my third csse, so warning it will last maybe a year before you need to replace.
I would recommend this to a friend - Pros mentioned:Grip
Awesome
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the case. My biggest fear was having a slippery case, but the sides provide a nice amount of grip. Perfect for the Sierra Blue iPhone Pro Max :)
I would recommend this to a friend