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Customer reviews

Rating 4.6 out of 5 stars with 514 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers praise the Symmetry Series Clear Soft Shell for Apple iPhone 13 Pro for its excellent protection, perfect fit, and appealing design. Users appreciate the enhanced grip, the ability to see the phone's original appearance, and the case's transparency and lightweight feel. However, some customers have noted that the case's color tends to fade over time.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 514 reviews
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Takes Hits

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has already saved me thousands, Ive dropped my 13 pro in some rough ways and this case takes the hit. The only issues I could see is if you drop your phone flat on a rock. But I always use a glass screen protector which usually helps that.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed after my previous one broke… did the trick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it’s a good case but the only time will tell

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! Great price! I really like this iPhone case.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is sturdy and looks good. No problem with the item.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter box best

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a different brand and it didn’t hold up to well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Iphone case

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awsome iphobe case for the price works great with wireless charging

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Is cool

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful brilliant thanks muy cool case more buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice cover like it………………………………………………………………………………..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    looks different from pictures. good case. otterbox

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    OtterBox case

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case was easy to put on the cell phone. I haven't dropped the phone, so I don't have experience with how protective it is. I went from the Defender series to the Symmetry Soft Shell, so I have had to adjust to the slickness and hardness of the Symmetry.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Phone case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable, fits well on the phone. Displays the color of the phone nicely. It does reflect some of the flashlight in the case, not a problem, just letting people know.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Tech21 is the way to go

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter box is the worst case you could buy for any of your devices. iv bought their case 10 years ago and swore them off. I decided to give them a try again (figured they had improved). With one single low drop a month later my new phone was shattered. Tech21 is the way to go <3

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We're sorry to hear about your unfortunate experience with the Symmetry Series case for your iPhone 13 Pro. While we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. We can't extend our warranty to the device itself, as we aren't the manufacturer. We'd be more than happy to help with a brand new case though. Please give our customer service team a call at 1-855-688-7269 with any questions or if you'd like a new case.

      Warm Regards,
      OtterBox Customer Support OtterBox

  • Rated 5 out of 5 stars

    iPhone protector

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product. Keeps the phone perfectly safe.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Warranty

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The protector itself is great as with all Zagg Products I’ve had. However, to utilize the warranty, you have to go through Best Buy instead of online through Zagg. It is apparently a Best Buy Exclusive. This was not indicated at the point of sale and is less convenient.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best casing for your new phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good casing and will protect my new phone bigtime. I have used Otterbox on my iPhone XS, dropped my phone many times but still good, I would recommend it to everyone plus it’s clear you get to see the color of your phone. Got so many compliments.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good but pricey

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always used otter boxes to protect all my iPhones past few years. They are sturdy and light ar the same time. This one in particular is great in every way. Except the price which I think is a little high since we still have to buy a screen protector along with this case

    I would recommend this to a friend
  • Pros mentioned:
    Grip

    Rated 5 out of 5 stars

    Love the case

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best case for my new iPhone. Love how thin this case is and love the pop that it comes with, makes it easier to hold. Always have to have an OtterBox on any of my apple products.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Solid & reliable

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OtterBox is my only go to brand. Yes, its expensive but it has saved me lot of money. I got this one for my mother-in-law. when (not if) she drops the phone (by accident), I don't need to buy her a new one =o)

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great quality. Exceeds expectations

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a really good quality material but not magsafe.

    I would recommend this to a friend