Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.6 out of 5 stars with 514 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers praise the Symmetry Series Clear Soft Shell for Apple iPhone 13 Pro for its excellent protection, perfect fit, and appealing design. Users appreciate the enhanced grip, the ability to see the phone's original appearance, and the case's transparency and lightweight feel. However, some customers have noted that the case's color tends to fade over time.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 514 reviews
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great case

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection for my phone. Had the same case for my prior phone and protected we’ll so I purchased another one Dropped my phone numerous times with no issues

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Side grips are good. Top left corner is discolored when there is a guarantee of no color change. Only had it one week. Durable. Not as low profile as I would prefer, but it is a good product.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    OtterBox Symmetry Review

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted a clear shell that would truly protect my new iPhone, something more substantial and protective that I had for my old iPhone. So far this OtterBox has performed well, and it’s a nice low profile case.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Good case doesn’t work well with MagSafe

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case advertises itself as MagSafe compatible but doesn’t make the secure click that other mag safe cases with the magnet built in do. If you don’t need MagSafe it’s a good case.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey, Matt! So sorry to hear the Symmetry Series case for your iPhone 13 Pro wasn't quite what you were hoping for. Although this case with work with Apple's MagSafe charging pad, it won't have the "locking" component needed for some MagSafe chargers and accessories. If that feature is important to you, we'd recommend checking out our Symmetry Series+ case which was specifically designed with Apple's MagSafe technology in mind and includes an additional magnet within the case. We're happy that this case has been working well for you despite this minor concern, but please don't hesitate to give our customer service team a ring at 1-855-688-7269 with any questions or if we can be of any additional help to you.

      Best,
      OtterBox Customer Support OtterBox

  • Rated 2 out of 5 stars

    it’s okay

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Eventually these clear cases break or turn yellow.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    A Great iPhone Case

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used OtterBox cases with previous phones. This case provides good protection if the phone is dropped or banged against an object. This clear case allows the color of the phone to be seen.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Hard to grip

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice sturdy case, but even as an Otter product, the item does come right a major significant flaw. It’s not anti-slip, I tried holding it at first and its hard to grip without thinking it’s going to slip at some point.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Thanks so much for taking the time to share your thoughts on the Symmetry Series case for your iPhone 13 Pro with us. We crafted this case with synthetic rubber edges to assist with its "gripability," but we apologize if you didn't find it to be sufficient. We hope the case has worked well in keeping your phone safe though. We'll be sure to share your feedback with our design team for you. Please feel free to give our CS team a ring at 1-855-688-7269 with any other questions or concerns.

      Warm Regards,
      OtterBox Customer Support OtterBox

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    This case is great

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone case is perfect for someone who likes the clear look but doesn’t like when the clear cases turn yellow. Great protection and makes my phone look clean all the time.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Great phone case

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a phone case. It fits, the phone. Does it protect the phone? I sure hope so. I’m not going to drop it from 15’ to find out though. At least my daughter likes it.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    iPhone 13 case

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this new iPhone 13, it has all the bells and whistles' including 1TB of memory. With that said getting a great case that shows it off plus protects it is a must.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Great case!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Typical great quality case by Otteebox. I like the clear design so I can see the color of my phone for a change and stand out from all of the other black cases.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Solid case

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In quality case that offers good protection. It’s clear so you can see the colors of your iPhone. The price is a little on the expensive side but it will get the job done.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    My phone is safe

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keep my phone safe. I feel better handling my phone knowing this case is protecting it. The only minor issue is that pop socket grip slide stretch barley fits.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    iPhone case

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case was a perfect fit for the iPhone 13, which I had tried another brand that fits a pro but did not get the 13 Appropriately. Very happy with the purchase

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Good protection at a reasonable price.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my 3rd iPhone and my 3rd OtterBox. Never had a problem with them. Good protection and I got it on sale. 1/2 the price compared to Verizon store.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Must have.

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only use otter box cases for all mine and family phones and finally they have some that fit the new iPhone 13 pro & pro max. I highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Good basic case.

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing fancy here. Basic case with good protection when paired with a screen protector. Easy to assemble and not two bulky.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    a good phone case

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it is just a phone case. The pros, it's clear and you can put pictures etc between case and phone and show them easily. The cons, it's a little slick to hold

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great Case

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best case hands down. Outside of the superior drop protection the clear case allows the beauty and color of the phone to pop.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth it

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Considering otterbox is supposed to be all the rage, I was annoyed at the lack of durability in this case. The area where ports are in the side and bottom started separating relatively quick which meant the case was pulled away and not as protective. I ended up buying a much more durable case off of Etsy for less money.

    No, I would not recommend this to a friend