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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 514 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers recognize the Symmetry Series Soft Shell's excellent protection and snug fit for the Apple iPhone 13 Pro. Many appreciate its clarity, ease of use, and lightweight design, while some note that the case may yellow over time and that its bulkiness and MagSafe compatibility could be improved. Positive feedback frequently highlights the case's quality and grip. The price point is also frequently cited as a significant advantage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 514 reviews
  • Cons mentioned:
    Color
    Best Buy Employee

    Rated 2 out of 5 stars

    Protective but yellow

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    Best Buy Employee
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protective but turns yellow. After many recommendations I bought an insignia case.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We apologize for any trouble you had with the Symmetry Series case for your iPhone 13 Pro. We're happy to hear the protection has been up to your standards so far though. As far as the exterior of the case goes, there are actually a few factors that can potentially cause something like this, but our Otter engineers work hard to keep such cosmetic complications at bay. However, we keep our amazing product warranty in place for when things go sideways like this.

      It sounds like you've already made the choice to move on from this case, but please don't hesitate to give our customer service team a call at 1-855-688-7269 with any questions or if you'd like to get things moving on your warranty claim.

      Kindly,
      OtterBox Customer Support OtterBox

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Protect

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This one was for myself , Second case , the first one broke , not scratch on the phone

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Great case, if a bit overpriced

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case, very tight fit and allows to display the color of the iPhone. A bit overpriced, but my daughter loves it.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otter Box Symmetry Case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it’s going an amazing job. Accidentally dropped phone twice without any damage to my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great Cover

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent cover for my IPhone 13 Pro. Maximum protection with minimalist attitude.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lightweight and strong

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This protects the iPhone and is light weight. Haven’t had any disasters so far. Would but again.

    I would recommend this to a friend
  • Pros mentioned:
    Clarity

    Rated 5 out of 5 stars

    Sturdy

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for my expensive phone. I like that it’s clear and it’s sturdy.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Good purchase.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case is sturdy and protecting phone so far. I had a drop and no scratches on the case or phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Case close

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always buy/use this brand of cellphone case! Worth the price to pryect your phone! Love the otterbox case!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Clarity

    Rated 5 out of 5 stars

    Great clear case

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great clear case to see iphone. Soft shell nicer than hardshell.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    best case

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    what the title says ^ this case is phenomenal no cap

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    Nice case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was not my first choice but I really like it. It is solid and looks nice.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 4 out of 5 stars

    Case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s nice, better than a five below case yet not as high quality as a $60 case. Middle quality.

    I would recommend this to a friend
  • Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Worth the money

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is durable and not bulky like other Otter phone cases. Very chic and very protective

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and protective. We bought another case that didn’t protect and we’re satisfied with the new case.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    OtterBox Case...good fit!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like this case very much. It fits nicely around the phone and protects the camera lens.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    the best phone cover!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter brand is your best bet on protection for your phones, absolutely worth the price!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice case. Love that it is see through and protects my phone perfectly

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Looks nice but wrong case in the box

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The wrong case was in the box.Looks simple and nice if it fits the phone the box states it fits

    No, I would not recommend this to a friend
  • Pros mentioned:
    Clarity

    Rated 5 out of 5 stars

    Durable case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice, clear cover for my son’s phone. It is just what I was looking to protect his new I-phone 13.

    I would recommend this to a friend
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