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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 514 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers praise the Symmetry Series Clear Soft Shell for Apple iPhone 13 Pro for its excellent protection, perfect fit, and appealing design. Users appreciate the enhanced grip, the ability to see the phone's original appearance, and the case's transparency and lightweight feel. However, some customers have noted that the case's color tends to fade over time.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 514 reviews
  • Rated 5 out of 5 stars

    Thanks best bizzle you did it againzzle

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best case of all man kind and woman kind and all kinds for that matter. Yay for phone cases!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    satisfied customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it's an okay item. I like the clear case. case is not as soft as expected

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear about your disappointment with your Symmetry Series case! We appreciate your feedback about the feeling of your OtterBox, and we'll be sure to let our design team know about your experience. If you run into any other issues with your case, feel free to call us at 1-855-688-7269, and we can get you taken care of.

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Good case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works perfectly fine. It's sturdy and buttons function as expected. No surprises.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Clear Otter case dulls color of new iPhone13 pro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter iPhone clear silicone case is good quality and has protected the iPhone from impact so far. The only issue is that in comparison to my wife’s new clear silicone MagSafe case from Apple store is that hers is brilliantly clear and my new Otter is almost slightly yellow. Dulls the color of my new iPhone. Very Disappointed. .

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're glad to hear that your Symmetry Series case has been keeping your phone safe, but we're sad to hear that it has started to get discolored! We appreciate you sharing your experience with us, and we'll be sure to let our design team hear your feedback. The good news is, we have a great warranty, and we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-855-688-7269, and we can get your claim started.

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    13 Pro case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfectly fine cell phone case. Keeps the camera safe as well as the phone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Basic case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality, but returned. Doesn’t protect screen and to add protector cost mote$. So I bought Lifeproof instead.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my phone everyday I discover something new and would definitely recommend it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome!! Love the looks and detail! I haven’t dropped my phone so Cant recommend durability!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone Case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just as it was expected :) and Love that it shows the color of my phone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case, great price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case, great price, and was ready for pick up right on time.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    iPhone 13pro

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice phone good features. It’s a little heavier then my IPhone 11Pro but the battery life is much better

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife bought this for her new phone and a few weeks in she is quite happy with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 13

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Held up to my teen dropping it all time. Overall happy with slim protective design

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great help in store

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Theresa at the north Dartmouth store was great. Please ask for her if you need help

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone case

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone case! Great low price at Best Buy! Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case, little on the speedy side. However does the job well.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    Good!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best protection for my phone No finger print in surface

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey, Luis!

      We're glad to hear that you're happy with your Symmetry Series case! If there's anything keeping this from being a 5-star experience, please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and share your thoughts.

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    good case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this was a spectacular case, works well and is very strong

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very light weight and durable, easy to put on and take off, very pleased with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's great deal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case for my phone. Thank you for asking for my opinion.

    I would recommend this to a friend