Customer Ratings & Reviews
- Model:
- 77-83492
- SKU:
- 6471462
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the Symmetry Series Soft Shell's excellent protection and snug fit for the Apple iPhone 13 Pro. Many appreciate its clarity, ease of use, and lightweight design, while some note that the case may yellow over time and that its bulkiness and MagSafe compatibility could be improved. Positive feedback frequently highlights the case's quality and grip. The price point is also frequently cited as a significant advantage.
This summary was generated by AI based on customer reviews.
Standard rate
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The usual from this company. Nothing new or extraordinary
I would recommend this to a friendVery good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very sleek and ridged design. very nice seems durable
I would recommend this to a friendDecent.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've used this phone case for 7 months now. It does show some wear on the outside, but not any more than to be expected. Only gave this item an "average" rating because there is some damage to my phone despite it always being in the case.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello,
We're sorry to hear about the damage to your device while it was in a Symmetry Series case. While our cases are tough, there are some variables that can't be predicted. Though we're not able to extend our warranty to the device itself, we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Horrible Company
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sent back waited a week for a 2 day delivery cancelled my Best Buy account will never purchase anything from them again. Sent back cable and screen protector too
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there! We're very sorry if you had a bit of a discouraging experience there. We understand that it can be a bit frustrating if you have to wait on an order, but we're confident our friends at Best Buy will be able to get things sorted out for you. If there's anything we can do to help on our end, please don't hesitate to give our friendly Otters a buzz at 1-855-688-7269.
Kindly,
OtterBox Customer Support
Good but…
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would normally give this case a 5star, but I just brought my phone and it slipped out of my pocket sitting in my car as I open the door. It did protect the edge but my camera lens is now cracked. I always buy this case with previous phones but I think due to the fact the cameras are bigger it didn’t protected it. But still very good case, very snug fits like a glove, makes the color of the phone pop since it’s clear.I just wished for a $50 case it would protect my camera.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the damage to your device while it was in a Symmetry Series case. While our cases are tough, there are some variables that can't be predicted. Though we're not able to extend our warranty to the device itself, we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Stretches Out
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesnt even last a year. The case stretches out eventually even if you don’t remove your phone from it regularly.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We apologize that your Symmetry Series Clear case has stretched with use over time. We have an amazing warranty! Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Will turn colors
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does not have any longevity very low quality pass on the clear
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We apologize for the discoloration issue you have experienced with your case. We have a great warranty and we would be happy to get you a new case via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
New I phone not happy with submitting old I phone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bad thing sales man didn’t tell me the deal to submit my older I phone was up Tried. I’m not happy about that issue !
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Sorry to hear you've hit some sort of snag with your recent device upgrade. Unfortunately, your post about that somehow landed under the product listing for the OtterBox Symmetry Clear Series case. Figured you'd want to know so you can try and get that squared away with Best Buy in order to reach your intended audience.
But if we can ever be of any Otter assistance, just give us a call at 1-855-688-7269 and we'll always be happy to talk shop and help!
Best,
OtterBox Customer Service Team
Otto box symentry clear
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just ok phone protection, not really strong enough to protect your expensive phone. Ok in a pinch. Buy the defense case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case! While none of our cases for this device include a built-in screen protector, all of our cases are compatible with OtterBox screen protection options. If you have any other concerns, feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
flimsy area on case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I pull the phone from my pocket, the otter box case pulls away from the phone just above the charging port.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that your Symmetry Series case is pulling away from your phone! We appreciate your feedback, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, and we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
- Pros mentioned:Case quality
Not the greatest option
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great protection but it yellowed less then a month. Not great for the price
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you've been having trouble with your Symmetry Series cases! We greatly appreciate you sharing your experience about the discoloration with your case, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, and we'd love to get you taken care of with a replacement case. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
I’ve had better cases
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An ok case, but doesn’t hold the iPhone very tightly.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We totally get how important a secure fit is when it comes to maximum protection, and we're sorry that your current Symmetry Clear Series case doesn't seem to be dialing your iPhone in quite as expected.
Let's take it from the top with a brand-new warranty replacement that is sure to cinch things down for the long haul. Just ping our friendly Otters through the following link and we'll be glad to help get one in the works! https://www.otterbox.com/en-us/warranty-begin
Best,
OtterBox Customer Service Team
- Cons mentioned:Color
Disappointed in the discoloration
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with this purchase... protection wise it was as good as any other case but it started turning ugly brown/yellow color on the sides so now mose of my case is no longer clear but an opaque yellowish/brown.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Totally get that if you wanted a yellow-brown case then you would have just bought one, and we're sorry that your Symmetry Clear Series case has been stricken with such cosmetic complications. The good news is we've got a great warranty that will help to clear things up with a brand-new replacement that is sure to stand the aesthetic test of time!
https://www.otterbox.com/en-us/warranty-begin
Best,
OtterBox Customer Service Team
Hard to charge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to get it to charge. I need to set it a certain way for it to charge.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your frustrations with your Symmetry Series case! While that case is compatible with Qi charging, some chargers will perform better than others, so a different charging base may work better for you. Additionally, we recommend OtterBox Power accessories for the best wireless charging experience. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Good!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best protection for my phone No finger print in surface
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey, Luis!
We're glad to hear that you're happy with your Symmetry Series case! If there's anything keeping this from being a 5-star experience, please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and share your thoughts.
Best,
OtterBox Customer Service Team
Not bad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I guess it’s good but I didn’t really like it kinda expensive
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you're not liking your Symmetry Series case! Keep in mind, that price is reflective of not only the hundreds of hours of design testing to ensure your case will protect your phone against the abuses of daily life, but also our world-class warranty that covers your OtterBox. If you ever run into any issues with your case, please don't hesitate to reach out to our helpful team of Customer Service Otters through the link below, or give us a call at 1-855-688-7269.
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Disappointing purchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had other OtterBox cases, they've all been pretty solid, quality products. This one I don't get - it's way too overpriced for how simple it is. It's very similar to the ones you can get for $5.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Alex!
We're sorry to hear about your disappointment with your Symmetry Series case! Keep in mind, that price is reflective of not only the hundreds of hours of design testing to ensure your case will protect your phone against the abuses of daily life, but also our world-class warranty that covers your OtterBox. If you ever run into any issues with your case, please don't hesitate to reach out to our helpful team of Customer Service Otters through the link below, or give us a call at 1-855-688-7269.
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
- Cons mentioned:Color
Do not buy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Yellowed after a month. Didn't know it was a common thing, but read online. It will yellow and look gross in short time.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Although protection is always the top priority, we totally get how important it is that your iPhone stays looking sharp while covered for safekeeping, and we're sorry to hear of the cosmetic complications with your month-old Symmetry Series Clear case.
Fortunately, we've got an awesome warranty that will help spruce things up for the long haul with a brand-new replacement that is sure to retain its natural clarity going forward. You can set things in motion online through the link below, or feel free to give our friendly Otters a call at 1-855-688-7269 and we'll be glad to help with that!
https://www.otterbox.com/en-us/warranty-begin
Best,
OtterBox Customer Service Team
Best Buy sent me a filthy, sticky, greasy case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Case is OK but it arrived all greasy with a sticky substance all over it which cannot be wiped or cleaned off. I took it back to the store and they tried rubbing it off with an alcohol wipe but it's still very sticky. They didn't have another one in stock to replace it. This is the second one I've received. The first shipment was the wrong size . . they sent the iPhone 13 Pro MAX instead of the Pro. Now this one is gross. Very disappointed in Best Buy.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the strange condition that your Symmetry Series case was delivered in! The good news is, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement case. Give us a call at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Not quite as protective as advertised.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dropped out of my car and cracked the class protector. Luckily that was all it broke but doesn’t seem to provide the protection it advertises.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there,
We're sorry to hear about the damage to your screen protector while it was in a Symmetry Series case. While our cases are tough, there are some variables that can't be predicted. Though we can't extend our warranty to third-party products, if you're using an OtterBox screen protector, we have a great warranty and we'd be happy to get it replaced. Give us a call at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team