Customer Ratings & Reviews
- Model:
- 77-83492
- SKU:
- 6471462
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the Symmetry Series Soft Shell's excellent protection and snug fit for the Apple iPhone 13 Pro. Many appreciate its clarity, ease of use, and lightweight design, while some note that the case may yellow over time and that its bulkiness and MagSafe compatibility could be improved. Positive feedback frequently highlights the case's quality and grip. The price point is also frequently cited as a significant advantage.
This summary was generated by AI based on customer reviews.
bottom part of the case is bent
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The bottom part of the case is bent and I’m going to take it back to get a refund. It was rectangular when I put it on and now it’s bent
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Gary!
We're sorry to hear that your Symmetry Series case ended up bending! That's certainly unusual, and we'll be sure to let our design team know about your frustration! In the meantime, if you haven't returned your case yet, we have a great warranty, and we'd be more than happy to get you taken care of. Give us a ring at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
- Pros mentioned:Protection
Dr. S
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best companies producing proective cases for phones today.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Sam!
We're glad to hear that you're happy with your Symmetry Series case for the most part! If there's anything keeping this from being a 5-star experience, please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and share your thoughts.
Best,
OtterBox Customer Service Team
Nice design but not that special
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the corners didn't quite fit perfectly in the case. Returned it and tried something else.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that your Symmetry Series case didn't fit your phone properly! We greatly appreciate your feedback, and we'll be sure to let our design team know about your experience. We're sad that you ended up going with a different case, but we hope you choose to give us another chance in the future!
Best,
OtterBox Customer Service Team
Not worth it for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picked this up because an employee recommended it, saying it fit the newest iPhone. It did not fit the phone properly and would pop off randomly. The material also didn’t seem durable, especially for $50. I ended up returning this and found a cheaper & more durable case elsewhere.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there!
We're very sorry for any confusion, but this Symmetry Series case is only compatible with the iPhone 13 Pro and won't work with the newer Apple devices. We appreciate your feedback on the case material though. We'll be sure to shoot it up the ladder for you. It sounds like you've already moved on to a new case, but if you'd like to give our team a call at 1-855-688-7269, they'd be glad to find a case that works seamlessly with your device and suits your style and needs!
Best,
OtterBox Customer Service Team
- Pros mentioned:Case quality, Fit
Protects like a ROCK!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Protects like a ROCK! Love it! I just got my new S23 Ultra I wanted to case that was show off the color that I chose which was lavender so the clear slick case is just perfect. It Hugs the phone. I've dropped it twice since I've had it and the phone nor the case didn't even get damage so that's the reason... I Described it protects like a rock.
I would recommend this to a friend It’s a case
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a case. Nothing I’d write till the cows come home about!
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're glad to hear that you're happy with your Symmetry Series case for the most part! If there's anything keeping this from being a 5-star experience, please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and share your thoughts.
Best,
OtterBox Customer Service Team
iPhone Case
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clear case turns yells fairly quickly....2 months ago
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case! We greatly appreciate your feedback about the discoloration of your case, and we'll be sure to get it passed up the ladder to our design team. In the meantime, we have a great warranty, so feel free to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you helped out!
Best,
OtterBox Customer Service Team
- Pros mentioned:Fit, Protection
Great case!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Otterbox cases have always served me well. This case is simple with a little flare. Just what I was looking for and being on sale was a plus! Keeps my phone from getting damaged when it gets dropped, which happens often at work.
I would recommend this to a friend Not worth it. Does not protect phone.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Even with my case on, my IPhone 13 Pro back glass cracked. Definitely don’t recommend this model Otterbox case since it isnt a hard-shell.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Oh no! We're so sorry to hear that. We know that can be a frustrating experience. Though our cases are tough, there are some variables that can't be accounted for. We can't extend our warranty to the device, as we aren't the manufacturer. We'd be more than happy to help with a brand new case though. If you're looking for more protection out of a case, you might want to check out one of our layered cases like the Commuter Series or Defender Series. Please feel free to give our team a call at 1-855-688-7269 with any questions.
Warm regards,
OtterBox Customer Service Team
- Pros mentioned:Fit
Sleek, slim, durable, secure
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sleek, slim, durable, secure fit. The case has a nice grip, makes less likely to slip out of my hands. Aesthetically looks pleasing, good quality. I'm happy with it!
I would recommend this to a friend Don’t buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not protect my phone at all. Dropped my phone with this case and a screen protector and my phone still cracked.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello,
We're sorry to hear about the damage to your device while it was in a Symmetry Series case. While our cases are tough, there are some variables that can't be predicted. Though we're not able to extend our warranty to the device itself, we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
- Pros mentioned:Fit, Protection
The best iPhone cover I had…
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fits precisely atop f the phone plus it covers the side button,my 1 year old phone looks brand new too.It’s easy to hold to the material of the cases
I would recommend this to a friend Phone Case
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this case on my phone for one day. I dropped it and my camera broke and my screen protector cracked.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Ugh. That is most certainly not the experience either of us had in mind for time spent with the Symmetry Clear Series case and we are very sorry to hear of the damage your iPhone and screen protector sustained. Unfortunately, there are a lot of unique dynamics at play with any given impact, which prevents us from being able to eliminate all exposure to risk.
Our warranty won't be able to help with repairs to the camera of your device, but we'd very much like to help get you set up with a new OtterBox for a fresh start on that side of things. If the screen protector you were using was one of ours, we'd be glad to help replace that as well. Please give us a call at 1-855-688-7269 and we'll be glad to assist you further.
Kindly,
OtterBox Customer Service Team
better protection is out there
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for another daughters phone , but did not agree with the level of protection this offers for the price paid
No, I would not recommend this to a friendYellowing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Turned yellow less than 2 months of having it. Bad product.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .You're not wrong to expect a longer aesthetic lifespan from the Symmetry Series Clear Case than a mere two months on the job, and we're sorry that yours is struggling so. We'd love a chance to help spruce things back up with a brand-new warranty replacement, which we're confident will be far better able to keep your iPhone looking sharp for the long haul. Just ping our friendly Otters by way of the link below or at 1-855-688-7269 and we'll be glad to help get one in the works!
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
- Pros mentioned:Case quality, Ease of use
Great Case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent, durable case. The quality is fantastic and it’s easy to hold the phone (not slippery, etc). Would highly recommend.
I would recommend this to a friend Agreevation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The phone has crappy or non existent cellular and customer service a Tmobilr.
No, I would not recommend this to a friend- Pros mentioned:ClarityCons mentioned:Bulk
Perfect For Your Colored iPhone!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect! Exactly what I was looking for. Clear, lightweight, not bulky and buttons work easily.
I would recommend this to a friend - Pros mentioned:Protection
Great Phone case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have dropped my phone many times and this case has saved it from cracking
I would recommend this to a friend - Pros mentioned:Clarity
Great case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case is great, the back panel is semi transparent which I like the most.
I would recommend this to a friend