Customer Ratings & Reviews
- Model:
- 51633BBR
- SKU:
- 6307386
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are impressed with the Symmetry Series Case's protective qualities, its snug fit, and the overall quality of the case. Many appreciate the design, ease of use, and lightweight nature of the product. While some users noted that the case can add a bit of bulk and is prone to scratches, the positive feedback on protection and design outweighs these concerns. The case is also praised for its good value.
This summary was generated by AI based on customer reviews.
- Pros mentioned:ProtectionCons mentioned:Scratch resistance
Wanted to Love This Case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to love this case, as I'm a big Star Wars fan (I got the full Vader case, not the smaller helmet one). Unfortunately, this case developed a lot of little white scratch marks, usually in the four corners of the case in just a few days (see below photos). Other than that, it's a solid case that does protect quite well, but has a bit of a price premium due to the Star Wars images on it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey jediknight,
Sorry to hear that this Darth Vader Symmetry series seems to have a little bit of light shining through the dark! While these cosmetic complications shouldn't necessarily affect the powers of the force, we certainly understand Vader's dedication to the dark side, and our Otter Stormtroopers would love to assist with a warranty claim. Please feel free to give them a call at 1-855-688-7269, and they'll send you a sleek new replacement with speed and agility!
Cheers,
OtterBox Customer Service Team
- Pros mentioned:ProtectionCons mentioned:Scratch resistance
Good Case for the Price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this case after upgrading to the IPhone XR. I wanted something that would protect my phone and show off the bright coral color. This case does in fact do that. I have not dropped my phone so I cannot say how protective it is, but I imagine its as protective as other otterbox cases I have had. In general, they are very protective. The only negative thing about this case is that it scratches very easily, and the then you can see the scratches on it.
I would recommend this to a friend - Cons mentioned:Scratch resistance
Looks stunning
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So first off this product is absolutely beautiful! I love how sparkly it looks and it just gives your phone a simple yet nice look. I will say however that it is pretty difficult take off, So much so it feels like you can break the case or damage your phone while attempting to do so. And the last thing is the one I could say was a little disappointed about is that the product is advertised as scratch resistant but within a couple of days of having it I noticed that it already had several scratches so that leads me to believe it’ll be pretty scratched within several months of having it..overall though I would recommend this product to anyone looking into it
I would recommend this to a friend - Pros mentioned:ProtectionCons mentioned:Scratch resistance
Protection But Not Scratch Resistant
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted a clear case for my iPhone XR so the color would shine through. It is good in that regard and seems like it will provide good protection if I drop the phone. (I have not dropped it yet. I also put a screen protector on the phone.) My main complaint is that almost immediately, small hairline scratches appeared on this case although it is supposed to be scratch-resistant. Unlike some other reviewers, I was able to put the case on the phone without much difficulty but even minimal handling caused very faint scratches on the case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi NYBred,
Our apologies that this Symmetry series is struggling with a few scratches! While these surface level issues shouldn't affect your overall protection, we completely understand why this is disheartening, and our stylish Otters are ready to do a complete makeover to get things back on track. Just give them a call at 1-855-688-7269, and after a few finishing touches, you'll have a shiny new warranty replacement headed your way!
Sincerely,
OtterBox Customer Service Team
- Cons mentioned:Scratch resistance
Love it!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice and sturdy and love that’s it’s clear so my phone can be viewed as is without obstruction Have had it for about two weeks and yes it gets scratched up from everyday use (and drops) but so far the color hasn’t changed. It’s still transparent. Hoping it never gets yellow!! Wish they had more options on this Bryan and style case. Would loveeee sturdy Girly cases
I would recommend this to a friend - Pros mentioned:ProtectionCons mentioned:Scratch resistance
Nice Looking Case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case is not bulky, but does scratch easily. Good protection. Wireless charging seems to work well.
I would recommend this to a friend - Pros mentioned:FitCons mentioned:Scratch resistance
Almost perfect case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good: slim & fitted Bad: does scratch unfortunately
I would recommend this to a friend - Cons mentioned:Scratch resistance
Clear
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love that it’s clear but it scratches so easily which was disappointing.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Friends,
We'd feel disappointed too! Our apologies that this Symmetry series is looking a little scraped up recently, and our wonderful Otters would love to smooth things out with a warranty replacement. Please don't hesitate to call them at 1-855-688-7269, and they'll be able to process a claim with ease and haste!
Regards,
OtterBox Customer Service Team
- Cons mentioned:Scratch resistance
Nice case
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall a nice case. Very sleek. Does show wear and scratches over time.
I would recommend this to a friend - Cons mentioned:Scratch resistance
Ok
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Durable but scratches very easily and it looks disgusting after a short period of time
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're sorry to hear your current Symmetry Series Case has taken on such scarring, but it won't be a problem for our handy Otters to help smooth things out with a brand-new warranty replacement to make sure your iPhone is looking sharp while covered for maximum protection going forward!
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
- Cons mentioned:Scratch resistance
Case is great but it scratched easily
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case is supposed to be scratch resistant and it scratched just from putting in my purse.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Susie,
We're so sorry this Symmetry Series case emerged from your purse with some battle scars!
This case wasn't actually designed to be indestructible as much as it was intended to absorb all scratches and impacts that would compromise your iPhone otherwise. As long as your display survived all scratches unscathed, we'll still call it a win and skip straight to the part where we help you get a brand-new case. Simply give us a call at 1-855-688-7269 and we'll get you back on track to seamless, crystal-clear security!
Best,
OtterBox Customer Service Team
- Cons mentioned:Scratch resistance
Clear otterbox
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s supposed to be scratch proof but it hasn’t been a week and there are scratches all over it
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Manny!
We're sorry to hear that your case has gotten a little more beat up than you anticipated! The good news is, we have a stellar team of CS Otters, so give us a ring at 1-855-688-7269, and we can get you helped out.
Happy Holidays,
OtterBox Customer Service Team
- Cons mentioned:Scratch resistance
Nice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for daughter. We like it but easily scratches. Otherwise nice item.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Claude,
Sorry to hear that your daughter's Symmetry series seems to be retaining some serious scratches! While we're positive that it should continue to protect her iPhone, we don't think she should have to sacrifice style for protection, and our fashionable Otters would love to send her a spotless new warranty replacement. Please feel welcome to give them a call at 1-855-688-7269, and they'll set this up for her right away!
Kindly,
OtterBox Customer Service Team
- Cons mentioned:Scratch resistance
OtterBox -XR
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.case is supposed to be scratch resistant only had a couple days didn’t drop phone and scratches appeared. Best Buy associates are very difficult to work with on returns. Will be following up with OtterBox.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that your Symmetry Series case has gotten scratched. The good news is, we do have a great warranty, so we're more than happy to get you a replacement case. Give us a ring at 1-855-688-7269, and we can get that claim started for you.
Best,
OtterBox Customer Service Team