Customer Ratings & Reviews
- Model:
- 51633BBR
- SKU:
- 6307386
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are impressed with the Symmetry Series Case's protective qualities, its snug fit, and the overall quality of the case. Many appreciate the design, ease of use, and lightweight nature of the product. While some users noted that the case can add a bit of bulk and is prone to scratches, the positive feedback on protection and design outweighs these concerns. The case is also praised for its good value.
This summary was generated by AI based on customer reviews.
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I expected a brand new case but when I received the case it appears to be a return, the case had a crack on each side.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Shar,
Oh no! We're so sorry to hear this.
This is strange because usually our cases arrive in pristine condition, ready for action. We'd love to take things from the top with a brand-new warranty replacement. Simply give us a call at 1-855-688-7269 and we'll get you back on track to seamless security!
Best,
OtterBox Customer Service Team
Terrible case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I honestly don’t remember if i wrote a review on this case. I’ve had it since march of 2019 and i strongly dislike it. I would give it zero stars if I could. Its the worst case I have ever owned. It turns yellow. It has a huuuge crack on it. It addition it heats up my phone terribly. I will stick to sonix and gear4 cases. Its also extremely difficult to get on and off. Its not worth $50. I wish i could get my money back.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the issues with the damage and discoloration of your case! It's also very odd to hear that your phone has been heating up in your case; that's certainly not an issue we've heard of before. Please don't hesitate to reach out to our Customer Service Team to get that damaged case replaced. You can reach out to us here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
- Pros mentioned:Protection
Cute but...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I liked the clear sparklecase for my phone. However, it didnt fit. I was afraid of cracking my new phone so had to buy another brand. I get its tight to protect but must of been cut wrong
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear marya,
We apologize that you ran into a few application issues with this iPhone XR Symmetry series! Our Otter experts would love to get you back on track to sleek security with some installation tricks. To start, feel free to follow the link below and watch the instructional video we made for that exact process. This visual guide should provide some helpful tips!
If you continue to experience trouble, please don't hesitate to contact us directly at 1-855-688-7269. We'll gladly walk you through the best way to install the Symmetry!
https://www.youtube.com/watch?v=aCf0nx42OFk
Sincerely,
OtterBox Customer Service Team
Case came scratched, yellow, and stained
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this case in clear/stardust. I usually don't spend a lot on cases, but I got a new phone and was excited so decided to buy my first OtterBox- and this one looked so cute. The one that was sent to me today had already turned VERY yellow, had scratches on three of the four corners and the back has scratches all over it. There are also stains on the back, so no one even bothered trying to clean it off before resale. Also, I would like to note- I did not purchase this product "used" and expected a new case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Alexa,
We are sorry that you received a damaged Symmetry Series case. This is odd, as we don’t resell used cases because the protective qualities might be compromised. When you have moment, please reach out to us at the link below and we’ll gladly assist in any way that we can!
https://www.otterbox.com/en-us/warranty-claim
Sincerely,
OtterBox Customer Service Team
Broken phone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter had her phone 3 weeks then dropped it while getting into her car. 3 foot drop onto concrete. Shattered the back of the phone with otter box on and glass cover on front of phone. No insurance so 400.00 to replace. Next time I’ll get apple care plus! Otter Box replaced the case with a Defender Series which is much more durable. The clear cases look nice but not protective enough for the iPhone XR since it is glass in the back.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Angie.
We're very sorry to hear about the damage to your daughter's phone. While we design our cases to greatly reduce the risk of damage, there are still some variables outside of our control. We are glad to hear that our CS Otters were able to get you taken care of with a Defender Series case. If you have any other issues or concerns, please don't hesitate to reach back out to us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Not the best case!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.VERY VERY disappointed in this case and will be replacing both the one I purchased for my son and daughter. My daughter dropped her phone from a mere 2 feet off the ground and the back screen of her iPhone cracked this case did not do its job in protecting her phone at all!! Also the case turns yellow in a very short time. Even with insurance it is going to cost me $100 to fix/replace phone due to this crack!!! NOT HAPPY!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Melodyb65,
We are sincerely sorry your daughter's phone took a fall and emerged damaged. We take every measure - from design and materials to manufacturing and post-production testing - to avoid such disheartening outcomes. Every drop is subject to subject to a multitude of variables, many out of our control. Unfortunately, we cannot guarantee all exposure to risk is eliminated with the use of our cases.
Although we cannot extend our warranty to your iPhone, we would love to send you a brand-new OtterBox so your daughter can get a fresh start once her display has been repaired. Please don't hesitate to reach out to us at 1-855-688-7269 and we'll get that taken care of with grace and haste.
Sincerely,
OtterBox Customer Service Team
Not very good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case is very nice and could be a great product but I purchased 1 and in less than 24 hours, it had marks all over it. I returned it and got a 2nd one and had the exact same issue. I ended up returning it for a different case all together. Wonder if it is something with that particular line of clear cases.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Joe15022,
We so apologize that you've been experiencing some misfortune with the Symmetry clear series! Occasionally, our lighter case designs can pick up different elements, depending on what they're exposed to on a daily basis. We're hoping that you were able to find something else in the Otter family that worked better for you! In the meantime, if you have any lingering questions or comments, please don't hesitate to give our friendly representatives a quick call at 1-855-688-7269. They'll be thrilled to help out!
Best,
OtterBox Customer Service Team
- Pros mentioned:Protection
Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Protects amazing but It yellowed a week later ended up returning it
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, emarni423!
We're sorry to hear that your case has turned yellow so quickly. If you have issues with an OtterBox case in the future, please know that we have a stellar warranty, so we'd be more than happy to get you a replacement case.
Best,
OtterBox Customer Service Team
I don't recommend this product!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this phone case to protect my daughter's brand new phone. Within 2 weeks of having her phone she dropped the phone with this case on it and the back shattered. The phone landed flat on the back on the floor.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi AnaBanana56,
We are genuinely sorry your daughter's phone took a spill and emerged damaged. We take every measure to avoid such disheartening outcomes. However, many elements, some out of our control, factor into each drop, and we cannot guarantee all exposure to risk is eliminated with the use of our case.
Although we cannot extend our warranty to her iPhone, we would love to replace her case so your daughter can get a fresh start once her display is repaired. Please feel welcome to give us a call at 1-855-688-7269 and we'll set that up right away.
Sincerely,
OtterBox Customer Service Team
- Pros mentioned:Protection
Always love otterbox
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great protection for the new iPhone. Highly recommend
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Susan!
We're glad to hear that everything is going well with your new case. Just so you know, 1 star is used to denote the lowest rating, so you may have left a few stars off of your review!
Happy Holidays,
OtterBox Customer Service Team
JUNK
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fell off my nightstand and hit the hard wood on the corner. The whole back of my phone cracked while in this case. Would not cover repair of phone only sent me a new crappy case.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there.
We're incredibly sorry to hear about the damage to your device while it was in your Symmetry Series case. While we design our cases to greatly reduce the risk of damage to your device, there are some variables that are unpredictable. Since we don't manufacture the device, we're not able to extend our warranty to it. We'll be sure to get your feedback passed up the ladder to our design team.
Best,
OtterBox Customer Service Team
Gonna return it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Case is bulky and the way the flash reflects on case pics don’t seem to be that good when flash is needed. Not sure why this happens.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Dandan,
We're not sure why this is happening either, but we'd love to find out and provide further assistance! Please don't hesitate to ring up our private Otter investigators at 1-855-688-7269, and they'll gladly take the case (pun intended) so that you can get back to stress-free security as soon as possible!
Sincerely,
OtterBox Customer Service Team
Phone was dropped waist to ground and shattered
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wife was talking on phone. Went to put phone in pocket and phone slipped out. Whole back of phone shattered with this case on. Waste of money.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Eddy.
We're sorry to hear about the damage to your wife's phone. We design our cases to greatly reduce the risk of damage to your device, but some variables are still outside of our control. Though we can't replace the device, we're more than happy to get you a replacement case. Give us a ring at 1-855-688-7269, and we can get that claim started.
Best,
OtterBox Customer Service Team
My phone is already cracked
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My phone dropped very close to the ground and this case did not protect at all. I already have a crack in my phone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there.
We're sorry to hear about the damage to your case. While our cases are tough, we're not able to predict every variable. Since we don't manufacture the device, we're not able to extend our warranty to it. That being said, we'd be more than happy to get you a replacement case. Give us a call at 1-855-688-7269, and our CS Otters can get that warranty claim started for you.
Best,
OtterBox Customer Service Team
Not much protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a fan - Didn't seem that it provided much protection - very flimsy
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there kmommy,
Sorry to hear that you're feeling so apprehensive towards this Symmetry series! The Symmetry incorporates our sleekest style, and while we completely understand your hesitation, we trust that the case should provide extensive drop protection for your iPhone XR. The Symmetry passed all of our tests to ensure maximum device security, and we're confident that it's ready for the job! If you have any additional questions or concerns, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be happy to help boost your confidence going forward!
Cheers,
OtterBox Customer Service Team
6 days without 1 day with and crack screen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it at 7 pm fell from the bed 9 am crack screen
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Lisa,
We're sorry to hear that your iPhone XR screen cracked after such a short time in this Symmetry series! Although we test our cases extensively to ensure maximum phone protection, unfortunately, every fall is subject to myriad different dynamics and angles, some of which are beyond our control, and we cannot always guarantee that absolutely all exposure to danger is eliminated through the use of our products.
While our warranty does not extend to the Apple device itself, we would still very much like to send you a brand-new OtterBox in the event that your current one was also jeopardized during the incident. Please feel welcome to call our friendly representatives at 1-855-688-7269, and they'll be glad to further assist you with this!
Sincerely,
OtterBox Customer Service Team
Yellows quickly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Less than two months later it has yellowed.not good
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Painteralg!
We're sorry to hear that your clear skies have gone cloudy. Thankfully we have a stellar warranty, so if you give us a ring at 1-855-688-7269, our amazing CS Otters can get you hooked up with a replacement case.
Best,
OtterBox Customer Service Team
Poor quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor quality. The case is already changed color. Is not clear any more
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Gabbriella!
We're sorry to hear that the skies on your case have turned cloudy! The good news is, we have a stellar warranty, so we're more than happy to get you a replacement case. Give us a ring at 1-855-688-7269, and our CS Meteorologists will ensure that there are only clear skies in your future!
Best,
OtterBox Customer Service Team
Turned Yellow
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased two cases for two phones and both turned yellow.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Robert!
We're sorry to hear about the discoloration with your Symmetry Series cases! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. In the meantime, we have a great warranty, so we're more than happy to get you taken care of with some replacement cases. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Yellow Case
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case has started turning yellow after only 5 months.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the discoloration with your Symmetry Series case! Did you know we have a great warranty? Reach out to our Customer Service Otters through the link below, and we'd be happy to get you taken care of.
Contact us: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team