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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 357 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers are delighted by the Symmetry Series case's excellent protection and snug fit for their iPhone 12 and 12 Pro. Many appreciate the case's lightweight design and ease of use, along with its good grip and sleek aesthetics. However, some customers found the buttons difficult to press and a few felt the price was a bit high. The overall quality of the case materials was frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 357 reviews
  • Rated 5 out of 5 stars

    Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best best beat. But fan. Perfect Yep yep yep yep

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good one

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and slim case. Slides in and out of pockets easily.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox commuter iPhone case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thin and protective case for my new iPhone 12 Pro!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case, great look. Very satisfied with my purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. This is a tough box and waterproof

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphobe 12 case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    IPhone 12 case made of rigid quality and superior look

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As expected. Bought as a gift and was very much liked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It’s a yes for me.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love symmetry cases by otterbox. Reliable and slim.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slim profile works with my wireless charger. Happy with my purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Phone case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits phone fine. Silent button seems hard to push at times. Fits in my shirt pocket fine.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Cool case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as described no complaints everything appeared to be as advertised

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Washer/dryer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came on time and did the job. Everything is working. We’re happy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good phone protection option

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is a reasonably priced option for basic phone protection.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product. I like that it is not too thick to fit in my pocket.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Protection?

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case wasn’t too bad but it was too streamlined for me it really doesn’t have a good grip to it. Unfortunately I had to return it and go with the more rugged OtterBox defender which I love by the way. This case didn’t give me a comfortable feeling that it could protect my phone.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear about your troubles with your Symmetry Series case! We greatly appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. We're bummed to hear that you ended up returning your OtterBox, but we're happy that you found something you liked with that Defender Series! If you run into any other issues, please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269 or reach out to us here: https://www.otterbox.com/en-us/contact-us

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 3 out of 5 stars

    Just and average ordinary case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is okay. I do wish that it had a protector for the face and camera area, though. Otherwise, the case is lightweight easy to carry One drawback is that the case does not sit well on surfaces in the car, so it is consistently sliding around and ends up on the floorboard.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear about your disappointments with your Symmetry Series case! We appreciate your thoughts about there not being a screen protector and the grip provided by your case, and we'll be sure to pass this along to our engineers. In the meantime, if you run into any problems with your case, feel free to call us at 1-855-688-7269, and we'd be more than happy to get you helped out.

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 1 out of 5 stars

    Terrible design

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case separated into 2 pieces within a few months. (The silicone border pulled apart from the plastic backing) Usually Otter box cases last much longer. Would not purchase or recommend.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      You're not wrong to expect a longer lifespan from the Symmetry Series case than a mere few months, and we're sorry that you've encountered this unusual material separation. Fortunately, we've got an awesome warranty in place to help get things back on track with a brand-new replacement that will surely be in it to win it for the long haul.

      Just send word to our handy Otters at 1-855-688-7269, and we'll have this all fixed up in no time!

      Happy New Year!
      OtterBox Customer Support OtterBox

  • Pros mentioned:
    Protection

    Rated 2 out of 5 stars

    Case

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes this will provide protection. I returned because the opening for the cord is actually rather sharp and uncomfortable how I hold my phone which the bottom rests on my finger. Very uncomfortable.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear about your disappointment with your Symmetry Series case! We appreciate your feedback about that charge port opening, and we'll be sure to let our Otters in the case lab know about your experience. We're bummed to hear that you ended up returning your case, but we hope you choose to give OtterBox another shot in the future.

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 3 out of 5 stars

    Good protection, but slippery

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everyone knows otterboxes are great at protecting phones, but I found this one to be a little bigger than I wanted and too slippery. I returned and went with the Spigen thin fit.. which checked all of the boxes

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi, Scot!

      We're sorry to hear about your disappointment with your Symmetry Series case! We appreciate your feedback about the grip provided by your OtterBox, and we'll be sure to let our design team know about your troubles. We're sad to hear that you chose to return your case, but we hope you choose to give us another chance in the future.

      Best,
      OtterBox Customer Service Team OtterBox