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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 357 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are delighted by the Symmetry Series case's excellent protection and snug fit for their iPhone 12 and 12 Pro. Many appreciate the case's lightweight design and ease of use, along with its good grip and sleek aesthetics. However, some customers found the buttons difficult to press and a few felt the price was a bit high. The overall quality of the case materials was frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 357 reviews
  • Pros mentioned:
    Case quality, Protection

    Rated 5 out of 5 stars

    Tx Grandfather

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality case for the price! More expensive cases wouldn't be better protection.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    good quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good case, really protects. bought this for my 19yr old. not too bulky and not too flimsy.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otter box case

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case provides protection for my phone and also allows me to grip it as needed.

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Weight

    Rated 5 out of 5 stars

    Light but protective

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light but still feels very protective. Much better than the bulkier cases.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality, Fit

    Rated 5 out of 5 stars

    Otter12

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox cases are a perfect fit and made of top quality materials that are built to last.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent fit for my new iPhone 12. Slim look but still provides the needed protection.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Great slim phone case

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits phone perfectly and offers decent protection from drops

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Sleek Protection

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reputable brand that I’ve always used on all my phones. I like the slim case, feel, and it slides easily into my pocket. My only issue is that it’s slick plastic and the phone will slide off my trucks console easy. I usually get the Defender series which is muck bulkier but offers more protection and is rubberized and stays put. This is still a nice case.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek and protective!!!!! If u have a 12 pro then get this case

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Charles Lombardi MA, CPCU, ARM, CIC, Consultant

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy is the best provider of new cell phones, because of Maria Pluff. I was referred to your Mission Valley store by the staff at the AT&T store in Point Loma. I had been to your store twice. I first worked with Marcos, however, my wife had consolidated the AT&T account so I did not have all the needed information. I returned on Father's Day in the afternoon, and tried again, however, even with a credit rating of 800+, my wife had not paid the current bill. She was returning from LA, and stopped for gas, and paid the bill on line. So I say, because my rep was best with a group of senior citizen. After an hour wait, Maria Pluff set in and resolved all my issues, and the transaction was complete, and she stay 30 after closing to make sure all my valuable data was transferred. Service beyond great. This 10 year employees was golden, and saved the day, and help resolved all my cell issues. The manager, a SF Giant fan, stated she was the best. I retired from Farmers Insurance Group, and was hired back the next day. I continue to do consulting work, for 3 District Managers in San Diego County, and one in Orange County. Having the best communication tools is a must. Thank you Best Buy for securing and training quality and very professional help.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    Great value for the money

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case and protection for my iPhone. The case was also easy to put on

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Always awesome protection with OtterBox

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just bought a new iPhone 12 and knew I had to stick with Otterbox as it provided great protection for my recent iPhone X. I've never had any issues with it and I have confidence that it will hold up for my new phone. I use skin it skins as they apply on the back via a sticker and makes the case pop. Highly recommended otterbox cases for any phone for ultimate protection.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Phone case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Offers excellent protection at a fair price. Otter box fit is excellent

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Protective

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really protective. A little pricy but Can price match.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality, Fit

    Rated 5 out of 5 stars

    Otter box

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits perfect good quality; great price. Color matches phone

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Fit

    Rated 5 out of 5 stars

    OtterBox - Symmetry Series for Apple® iPhone® 12

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fit, easy to install, good phone drop protection

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Phone case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is slim and yet very protective. It fits the phone well.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Standard case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Standard black case. Perfect fit. Solid case. Good protection.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Button

    Rated 3 out of 5 stars

    Buttons Hard to Use Through Case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case appears as sturdy as prior generations, however, it does not work nearly as well with the volume buttons as my prior Symmetry cases (I assume it is not an issue with just my case, though I suppose it could be an anomaly). While that is annoying, I remain confident the case will protect my phone the way I need it to, as have my prior three Symmetry cases.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear about your disappointment with your Symmetry Series case! We appreciate your feedback about the buttons on your OtterBox, and we'll be sure to get it passed up the ladder to our design team. In the meantime, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us

      Best,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Skim but feels sturdier than older model. Fits into your pocket better than the commuter case but still feels like it provides good protection. OtterBox’s warranty also gives me piece of mind that I can replace the case if it ever breaks. Had to do this previously with the commuter case and the process was very easy.

    I would recommend this to a friend
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