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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1428 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers highly value the Symmetry Clear Series case's protective qualities, excellent fit, and crystal-clear transparency that showcases the phone's color. Many appreciate its lightweight design and ease of use, along with its attractive appearance and good grip. However, some customers noted that the case may discolor over time and is prone to scratches. A few also mentioned that the price point might be considered high by some.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 59 Showing 1,161-1,180 of 1,428 reviews
  • Rated 3 out of 5 stars

    Dissatisfied

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice cover but does not work with Apple magnetic wallet. It falls off

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello Madeline! For the best experience with your MagSafe Accessories, we do recommend the Symmetry+ Series Cases which are Made for MagSafe! We do hope you enjoy your Symmetry Clear Series for iPhone 12 and 12 Pro and all the protection it provides! OtterBox

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Otterbox for I Phone12

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves this Otterbox! Easy to use and looks good.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Great chase for new iPhone 12

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Perfect fit for our my iPhone 12. Easy access to all all phone features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 12 case

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter loves her new iPhone 12 case. It looks awesome with her black iPhone 12

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Love!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. I love this thinner Otter Box case. It is protective and still cute!

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Good purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My OtterBox case is pretty, practical, and sturdy. It fits and protects my iPhone well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect size - easy to use. The face recognition is very convenient. Slender, lightweight.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Phone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buttons on case line up perfect with buttons on the phone. Very easy to press.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Reliable product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always my go to phone protection. You get what you pay for

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This one was for me! Love the phone case. It fits perfectly on my phone

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Phone case

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great case for home life but I wouldn’t trust for adventures or life on the road. I expected higher quality from otter box because there plastic has started to discolor

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear that your Symmetry Series case has started to discolor! The good news is, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement OtterBox. Feel free to call our team of helpful Customer Service Otters at 1-855-688-7269, and we can get your claim started.

      Best,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    It works

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protects my phone and it looks nice with being able to see your iPhone color through it

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    Case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone case. I usually purchase lifeproof cases but this is really comparable!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    IPhone case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect and very light weight,must have to protect your phone.

    I would recommend this to a friend
  • Pros mentioned:
    Transparency

    Rated 5 out of 5 stars

    Good quality

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t go wrong with otterbox and I like being able to still see my phone color

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great Case!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Word wonderfully to protect my phone from damages!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Holding Up so Far!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works really well with my new iPhone 12. Easy to place on and is holding up nicely.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Wonderful case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits perfectly and looks fantastic. I would buy this again.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otter box clear sparkle case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case is smooth and protects phone just fine without the weight of other phone cases.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not up to past Otterbox standards! Don’t buy!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m extremely disappointed in this product. After purchasing the iPhone 12 256gb phone for my son and I, I wanted to make sure they were protected. I knew Otterbox had a great reputation, and I asked the Best Buy associate which brand he recommended. “Otterbox all the way!” I spent $50 on this case as well as $25 for a Zagg screen cover, also recommended by the associate. Two days later, I dropped my phone about 2 feet into my kitchen table and the back glass shattered. It wasn’t a hard or long fall, and I couldn’t believe my back glass had shattered like it did. It was as if I didn’t have a case on at all. Upon reviewing the Otterbox warranty online, it appears it just protects the case. The case is intact, just useless! I’ve spent a lot of money with this company over the years, but never again. Don’t buy!

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there,

      We're so sorry this happened. Although it may have seemed mild, every drop is subject to a multitude of variables, many out of our control, and unfortunately, we just cannot guarantee all exposure to risk is eliminated with the use of our cases. While we can't help with any repairs to your iPhone, we'd be more than happy to replace your case if needed. Please feel free to give us a call at (855) 688-7269 and we'll always do our very best to help.

      Sincerely,
      obcst OtterBox