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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1428 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers highly value the Symmetry Clear Series case's protective qualities, excellent fit, and crystal-clear transparency that showcases the phone's color. Many appreciate its lightweight design and ease of use, along with its attractive appearance and good grip. However, some customers noted that the case may discolor over time and is prone to scratches. A few also mentioned that the price point might be considered high by some.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 64 Showing 1,261-1,280 of 1,428 reviews
  • Rated 3 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok product, it did its job. It protected my phone !

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Drupre,

      We're glad to hear the case is protecting your iPhone! Is there anything we can do to bump this review from three stars to five stars? Please don't hesitate to call us at 1-855-688-7269 and we'd be happy to help you with any product questions or comments.

      Cheers,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Great case great value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this case. Had to buy a new one after the one I originally bought was starting to be worn out. It lasts over a year and protected my screen from breaking!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very beautiful

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I first got my iPhone I had this case, but it broke I guess from my phone falling too many times. I didn't even need to change it but seen this on sale I was like why not?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for the 12

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was purchased for my daughter's new iPhone 12 and it has served well for 7 months now. She travels quite a bit and depends on her phone because of her profession in performing arts.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this case. I like how my red iPhone shows through with the sparkles. I can charge it in my truck by laying it on the charging pad. I like the feel of it in my hand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BestBuylove

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love, love, love my new phone.. Thank you Best Buy for all your help. Ed was so great helping me pick out the case and Jonathan put the phone in the case and added the glass on top.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I picked this case up for my daughter new IPhone 12. She loves this case better than any of the other cases she has had, she always want this particular case no other.

    I would recommend this to a friend
  • Cons mentioned:
    Color

    Rated 1 out of 5 stars

    Not very good

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not very good it faded to a poop brown color after a few months

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello, Dan! We are so sorry to hear that you experienced a discoloration issue with your case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this! OtterBox

  • Rated 4 out of 5 stars

    Symmetry Sparkly case

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a good purchase but after awhile the volume buttons caved in and the volume up one stopped working as good as the other ones

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good phone protection

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone case.... I have dropped my phone 50+ times in the past sox months and my OtterBox has protected it every time!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bling phone case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love all Otter Box cases. This one Bee dazzled Clear with glitter. It was also a good price for an IPhone 12 . Nice and slim.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reliable

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this case. I’ve had it on my phone for months along with a screen protector and it looks like new & still does the job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love all Otterbox cases. This one is simple and cute with a touch of glitter to add some spice. I like that my phone color pops through the case.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great protection for purple iPhone 12

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the purple iPhone 12 and wanted something to show off the pretty color and keep it protected. Easy to install and works as designed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone protector

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the fact that I can see the color of my phone through this case and I feel good that the phone is being protected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My second book.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new iPhone 12. It holds so much more information and especially all my photos. Also I do a lot of work on it concerning my business.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Color

    Rated 2 out of 5 stars

    Clear turns to yellow phone case.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case yellowed after about 6 months of use. However it did provide good protection for the iPhone.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear about your disappointment with your Symmetry Series case! We greatly appreciate your feedback about the discoloration of your case, and we'll be sure to get it passed up the ladder to our design team. In the meantime, we have a great warranty, so feel free to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you helped out!

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Just great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. I have dropped my phone a few times ( not majorly) and glasses did not break, was a very nice color/design too

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve used this for a few weeks. It’s pretty scratch resistant. The sparkle is beautiful!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always had Otterbox cases for my phone. I got this when I got my new iPhone because I didn’t want to hide the color. First time I dropped my phone, the corner split out of it. Very disappointed.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear about your disappointment with your Symmetry Series clear case! It's certainly odd to hear that your case broke so quickly, and we'll be sure to get your feedback passed up the ladder to our design team. In the meantime, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us

      Best,
      OtterBox Customer Service Team OtterBox