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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1428 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers highly value the Symmetry Clear Series case's protective qualities, excellent fit, and crystal-clear transparency that showcases the phone's color. Many appreciate its lightweight design and ease of use, along with its attractive appearance and good grip. However, some customers noted that the case may discolor over time and is prone to scratches. A few also mentioned that the price point might be considered high by some.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 65 Showing 1,281-1,300 of 1,428 reviews
  • Rated 5 out of 5 stars

    Nice case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome case brought for someone and she loves it! Clear/glitter case that still shows the color of your as she requested. Very nice

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not it!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s just like any other case. I have an iPhone 12 Pro and I had this case on and my phone shattered on the back. Maybe it was the way it dropped but it still should’ve protected it!

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We are so sorry to hear that your iPhone suffered such damage to its backside while under the watch of the Symmetry Series Case. Protection is always our top priority, and we put forth every effort — from design and materials to manufacturing and post-production testing — to ensure that our products will offer the very best protection available to limit the potential for such discouraging outcomes. Unfortunately, any given incident is still subject to a variety of unique dynamics which are at times beyond our control and prevent us from being able to guarantee that all exposure to risk will be eliminated.


      Although our warranty cannot be extended to your device, we would very much like to help get you set up with a new OtterBox in the event your current unit may have been compromised in some way as well. Please feel welcome to reach us at 1-855-688-7269 and we will be glad to assist you further.


      Kindly,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Otter box

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always purchase otter box to protect my phone! I can still charge my phone on my charger stand without removing the case.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lucky to find

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't beat Otter Box. We were lucky to find a fairly good selection of iphone 12 at Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works perfectly love their brand

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly love their brand and I really enjoy shopping at Best Buy easy to shop great inventory super helpful people

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone cover for Apple 12

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality of the cover is great and fit like a glove. Very happy with the quality of the product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for high falls phone has fallen multiple times still works great

    I would recommend this to a friend
  • Cons mentioned:
    Color

    Rated 3 out of 5 stars

    Turning yellow

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does the job of protecting my iPhone, but it is turning a yellow color. Defeats the purpose of getting a clear case.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Great to know the Symmetry Clear Series case has been taking care of business in terms of protection, but we totally get that you need your iPhone to stay looking sharp while covered for safekeeping. We're sorry you've run into some cosmetic complications, but the good news is we'll be more than happy to help clear things back up with a brand-new warranty replacement that we trust will give you no such trouble going forward!

      https://www.otterbox.com/en-us/warranty-claim

      Cheers,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    I like it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It cute sturdy and strong I like it, and you get a little sparkle as well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case as always! a little hard to put on the first time (very snug) but its great love the sparkle

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good case will protect well an the buttons work good with it on.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible Quality

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t understand all the positive reviews on this. If it was a $5 case I would not be surprised, but at this price it scratched badly and discolored within days. I have always had clear cases and I take good care of my electronics. Beyond disappointing.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We are so sorry to hear you experienced a discoloration issue with your case. Please give our CS Team a call at 1-855-688-7269, or reach out to us via chat, and we are happy to help with this! OtterBox

  • Rated 5 out of 5 stars

    Case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It looks great and it’s a o pretty on my phone. It’s also durable and tough!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great case! Very cute and attractive with protection for your phone! I would definitely recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been a great case so far. I am looking forward to seeing how it holds up over time.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Did not last for the money

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case wore out far too soon for the cost. It separated at the seams.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We apologize that you experienced some separation at the seams of your case over time. We have amazing warranty and we would be happy to get you set up with a new case. To use this warranty, please go to our website in the Warranty section, or please give our CS Team a call at 1-855-688-7269 and we are happy to help with this! OtterBox

  • Rated 5 out of 5 stars

    Perfection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the only case I buy for my phones. It’s slender and protective. My favorite style of case.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter Family!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Made to tough to do the job, supple enough to be placed in you pocket.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    otterbox

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Another great otterbox product. Great construction and protects your phone great..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very affordable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a case for my I phone 12 and this was affordable and I have had no problems

    I would recommend this to a friend