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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 200 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers praise the Symmetry Series for Galaxy Note20 5G for its great protection and excellent fit, frequently highlighting the case's design and ease of use. Positive feedback also mentions the case's transparency, allowing the phone's color to show through. While some find the case slightly slippery, many appreciate that it's not bulky.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 200 reviews
  • Rated 5 out of 5 stars

    Feel good now with the case

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am enjoying my new case. I now have access to my stylus

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it its clear so I can see my pretty pink phone lol

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A real great camera

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a very practical phone . I'm very happy with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excelente servicio

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Grest quality and would definitivamente recomendable

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It's a good product.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is not a full case as the original otterbox so doesn't protect as good but for the price you get enough Protection.

    I would recommend this to a friend
  • Pros mentioned:
    Case design

    Rated 3 out of 5 stars

    Phone case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a phone case. Otter box quality. Would recommend for anyone needing a case.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're glad to hear that you're liking your Symmetry Series case! If there's anything keeping this from being a 5-star experience, we'd love to hear your feedback! Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 4 out of 5 stars

    Very nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice phone case. Made phone so pretty. Then through it down the stairs was very cool. Loved it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good case, shows scratches easier than I'd like.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Because it's clear it shows scratches a little easier than I remember otterbox doing.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a new phone and the clear OtterBox. Good experience.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good csae

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good case, only complaint is the edge collects dirt

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Basic

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a basic case. Doesn't feel reassuring but so far it works well.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Nice item

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits right on cell phone. Very soft material makes easy to grip.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality. Just a little expensive. But so are all otter box's

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not a fan

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was light weight, but I didn't feel that it would keep my phone from breaking, so I returned. I'm more of an Otterbox Cummuter fan but if you are used to the style of the Symmetry then go for it!

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there, Alex!

      We're sorry to hear that you weren't a fan of your Symmetry Series case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. We hope that you find something that you like more with that Commuter Series case. If you run into any other issues, please don't hesitate to reach out to our helpful Customer Service Team here: https://www.otterbox.com/en-us/contact-us

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 3 out of 5 stars

    Fits phone well.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is extremely overpriced for a piece of plastic. The only reason I purchased it is because no other store that I shopped had anything that would fit my phone.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear that you're not feeling confident with your Symmetry Series case! Keep in mind, that case has been through hundreds of hours of design testing to ensure your phone is protected with the drop protection OtterBox is known for. If you run into any issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us

      Best,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Protection

    Rated 2 out of 5 stars

    Otter Box Clear

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for light use, and someone who isn't clumsy.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi, Josh!

      We're glad to hear that you're liking your Symmetry Series case! Rest assured, that case has been through hundreds of hours of design testing to ensure it will keep your phone safe with the drop protection OtterBox is known for. If there's anything keeping this from being a 5-star experience, please don't hesitate to share your thoughts with our helpful Customer Service Team here: https://www.otterbox.com/en-us/support

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 1 out of 5 stars

    Phone sound not working right

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dropped the phone 1 time and now my sound is messed up. I want a new one for the price I paid it didn't protect my phone.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there,

      We're so sorry to hear about the damage to your Galaxy Note20 5G under the watch of this Symmetry Series case. Our cases are tough, but every drop is subject to a multitude of variables, many out of our control. Unfortunately, we can't guarantee all exposure to risk is eliminated with the use of our cases. While we can't help with any repairs to your Samsung device, we'd be more than happy to replace your case if needed. Please let us know if we can be of any further assistance: (855) 688-7269

      Sincerely,
      obcst OtterBox

  • Rated 1 out of 5 stars

    E1989

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    MAKE SURE YOUR NOT AROUND ANY DUST WHEN INSTALLING THIS.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi '89,


      Sorry to hear you were struggling with some pesky particles while installing your Note20 into the Symmetry Series case. Hopefully everything is all cleared up now, but feel free to ping our friendly Otters at 1-855-688-7269 if we can help with anything else down the road.


      Best,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Protection
    Cons mentioned:
    Grip

    Rated 3 out of 5 stars

    Good but bad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So, this is a pretty good case. It has protected my phone but I feel like it doesn't have much grip and that's why I drop my phone quite a bit. So it protects it but it makes it so I drop it my phone.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear about your disappointment with your Symmetry Series case! We appreciate your feedback about the grip of your case, and we'll be sure to let our design team know about your experience. If you're looking for a case with a bit more to hold onto, we'd suggest checking out our Defender Series Pro here: https://www.bestbuy.com/site/otterbox-defender-pro-series-for-galaxy-note20-5g-black/6422025.p?skuId=6422025

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Stylus opening

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hi. I havent gotten mine yet, but I wonder if it has an opening for my stylus pen?? Anybody know? I dint want to be having to remove the case each time I want to use it.

    I would recommend this to a friend