Customer Ratings & Reviews
- Model:
- 77-65248
- SKU:
- 6422014
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers frequently mention the great protection and good quality of the Symmetry Series case, along with its snug fit and ease of use. Many appreciate the case's design and how it allows the phone's color to show through. However, some customers find the case's price to be a bit high and note that the color may change over time.
This summary was generated by AI based on customer reviews.
Not the best
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best but it did its job. Lil disappointed.
No, I would not recommend this to a friend- Cons mentioned:Color
Case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dos not protect phone that good case turned brown after a few days
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're sorry to hear you haven't had a fantastic experience with the Symmetry Series Case. Was your comment about protection based on your initial impressions of the design or has something actually happened to your Note20 Ultra 5G?
We'd love to learn more about your recent and brief time spent with the case and definitely help to clear up the discoloration with a brand-new warranty replacement. Just give our friendly Otters a call at 1-855-688-7269 and we'll go from there!
Best,
OtterBox Customer Service Team
Not to excited about the phone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My calls keep dropping and that never happened with the note 8. I am not thrilled about this phone
No, I would not recommend this to a friendAvarage
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It scrash easy but material its to hard. It doesn't protect the camera to well.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case! We appreciate your feedback about the scratches, and we'll be sure to let our design team know about your experience. Rest assured, that case design has been through hundreds of hours of design testing to ensure it will provide your phone with the drop protection OtterBox is known for. If you do run into any issues with your case, please don't hesitate to reach out to our helpful Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Issues with scratches
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have only had the case for about a week and there are scratches on it already
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the scratches on your Symmetry Series case! We appreciate the feedback about your experience, and we'll be sure to let our design team know! If you run into any other issues with your case, we have a great warranty, so don't hesitate to reach out to our Customer Service Team through the link below.
Contact us: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Not enough protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not enough protection for these large cameras on the Note 20 ultra.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you're not feeling confident with your Symmetry Series case! Rest assured, that case has been through hundreds of hours of design testing to ensure it will provide your phone with the protection OtterBox is known for. If you do end up running into any issues with your case, we have a great warranty, so feel free to give us a ring at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Soso
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't protect screen and is a piece of plastic trash
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there.
We're sorry to hear that you're disappointed with your Symmetry Series case! Rest assured, that case has been through hundreds of hours of design testing to ensure it will hold up to the abuses of daily life. Additionally, we have a great warranty, so if you run into any issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Poorly designed Otterbox case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the cost of an Otterbox I am very disappointed. My stylus pen gets hung upon the case when trying to release the pen for use. I would expect this if it was a cheap knock off case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. In the meantime, if you reach out to our Customer Service Team through the link below, we'd be happy to explore your replacement case options.
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Overpriced
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case is very basic and is nothing more than a piece of clear plastic. It gets dirty easily too. For 30 dollars, there are so many better options, or spring for a higjer quality otterbox.
No, I would not recommend this to a friendWasn't a fan
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn't a fan of how clear the material was to show off the phone. Ended up taking it back and going with a Spiegan.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there,
We're so sorry this Symmetry Series case didn't work out for you. A change in material isn't on our road map, but we'd be happy to pass your feedback along to our product design team for future consideration. In the meantime, if you have any further questions or concerns, please feel free to ping us on our OtterBox website, and we'll dive in with the assist!
Best,
obcst
Best,
OtterBox Customer Service Team
No protection for front of phone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice looking case don't know how protective it is. Phone dropped on face and shattered. Not face protection
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi katy,
We're so sorry to hear of the damage your Note20 sustained while under the watch of the OtterBox Symmetry Series Case.
Protection is always our top priority, and we truly do put forth every effort—from design and materials to manufacturing and post-production testing—to ensure that our products will offer the very best security available to help limit the potential for such discouraging outcomes. That said, any given incident is still subject to a variety of unique dynamics which are at times beyond our control, and unfortunately, we are unable to guarantee that all exposure to risk will be eliminated.
Although we are not able to extend our warranty to your Samsung device, we would very much like to help get you set up with a new OtterBox for a fresh start. Please feel welcome to reach out to us over on our official website and we will be glad to assist you further.
https://www.otterbox.com/en-us/support
Sincerely,
OtterBox Customer Service Team
- Cons mentioned:Price
Case
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To expensive and I was looking for a wallet. That was all they had in stock.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Ladi,
We're so sorry this Symmetry Series case wasn't exactly what you were looking for. Although we don't make a wallet case for the Galaxy Note20 Ultra 5G right now, we're always evaluating new case options and we'd love to pass your feedback up the ladder to our production design team.
In the meantime, we assure you this Symmetry Series case will provide some of the best protection available to safeguard your investment, and we trust it will prove itself time and time again. If you're still unsure, please feel free to ping us on our OtterBox website, and we'd be happy to boost your confidence!
Best,
OtterBox Customer Service Team
- Cons mentioned:Color
Stay away from if you want it to stay clear in col
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Already yellowish color tone on the edge. I don't recommend this item
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Rainier5150,
We're so sorry this Symmetry Series case isn't looking so hot!
Although protection is our priority, we completely get that you need your case looking great while its covered for safekeeping. The good news is we'd love help you with a brand-new case along with some great maintenance tips that should keep things looking fresh for a long time to come. Please feel free to ping us on our OtterBox website, and we'll get you back on track to stylish security!
Best,
obcst
**DEFECTIVE PRODUCT **
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned Otterbox products for over 10 years now ....and was very disappointed when this one Immediately began to crack and continues to fall apart !!!!! Hopefully someone will contact me regarding replacement..
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the damage to your Symmetry Series case! We appreciate your feedback, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, and we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Phone cover
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The cost of this product is way to much for value of product.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case! Keep in mind, that price is reflective of not only the hundreds of hours of design testing to ensure your case will protect your phone against the abuses of daily life, but also our world-class warranty that covers your OtterBox. If you ever run into any issues with your case, please don't hesitate to reach out to our helpful team of Customer Service Otters through the link below, or give us a call at 1-855-688-7269.
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Horrible case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the phone 3 weeks in it's already broken horrible other Box and I don't know how to register it I've tried and I keep getting and directed to a different website it is awful so the I want my money back
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the damage to your Symmetry Series case! The good news is, we have a great warranty, and we don't even require that you register your case. Simply reach out to our Customer Service Team through the link below, and we'd be happy to get you helped out.
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Garbage case
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my note 20 ultra, and the next day, my phone fell while in this case and cracked the screen as well as putting a lcd line across my screen.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Oh no, we are so sorry to hear of this discouraging turn of events with your Note20 Ultra and the Symmetry Series Case. We do everything we possibly can to ensure our products will provide the very best protection available to help limit such discouraging outcomes, but unfortunately, any given incident is still subject to a wide range of unique variables that are at times beyond our control.
Our warranty won't be able to help with any device repairs, however, we would very much like to get you set up with a new OtterBox for a fresh start. Please feel welcome to reach us at 1-855-688-7269 and we will be glad to set things in motion.
Kindly,
OtterBox Customer Service Team
No
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Case made it too hard to get s pen out and the edges not high enough to the glass screen...left it too exposed. I returned it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Anna,
We're bummed to hear this Symmetry Series case didn't work out for you.
This case was designed to accommodate your curved screen, but we understand how that could feel more vulnerable. Although a change in design isn't on our road map, we'd love to pass your feedback along to our product design team for future consideration. We really hope this experience doesn't turn you away for good. In the meantime, if you have any further questions or concerns, please feel free to ping us on our OtterBox website, and we'd love to help!
Best,
obcst
Don't waist your money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It sux first week my brand new note 20 ultra broke
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello.
We're sorry to hear about the damage to your device while it was in a Symmetry Series case. While our cases are tough, there are still some variables that can't be predicted. Though we can't replace the device, we're more than happy to get you a new OtterBox. Please feel free to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Great product so far
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case is not bulky even though it is an Otterbox. It's very feminine and the glitter is beautiful while protecting my phone all at the same time.
I would recommend this to a friend