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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 572 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers appreciate the Symmetry Series+ for MagSafe Soft Shell for Apple iPhone 13 Pro, particularly for its protective qualities and perfect fit. The MagSafe compatibility and overall case quality are also well-received. While some find the price a bit high, the case is generally considered not too bulky.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 572 reviews
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Otterbox

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Durable case and nice color. Love the Otter box cases!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    otterbox-symmetry

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    strong case wish it was water proof for this price

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otter box Symmetry

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case for comfort and protection of your new iPhone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    OtterBox iPhone 13 Pro case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice case. Looks good and protects phone very well.

    I would recommend this to a friend
  • Pros mentioned:
    Magsafe

    Rated 5 out of 5 stars

    Mag safe

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice case it’s worth the extra if you use the MagSafe

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Works

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dropped phone twice and no damage so it does the job.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 1 out of 5 stars

    Horrible product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked the color, I purchased a purple one, the case lost its shine within about a month and the magnet fell out. This case was the worse one I have had.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Shell for Iphone 13

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good. The product meets all my expectations at this time

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    Otterbox

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox makes great cases and this was no exception.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great case feel like my phone is a super hero………..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Switched from android

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was on Android forever until an update made my phone unusable. Decided to finally give the iPhone a shot and it’s been amazing so far. Both platforms are pretty neck and neck, but with how seamless the iPhone functions and the additional features such as IMessage and FaceTime, Im glad I made the switch

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Worse otter box case ever

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t last 6 months before started sagging on the corners

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by phone or via chat, and we are happy to help with this! OtterBox

  • Pros mentioned:
    Fit

    Rated 4 out of 5 stars

    I phone 13 outter box case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fit's good, solid made, good product for a good price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great thin protective case with MagSafe!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this case. Otterbox makes quality cases and I have always been a fan of the symmetry series. It is nice and thin yet still protective! The buttons are easy to press and have a nice click. You can’t go wrong with otterbox!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Nasty yellowing of case in a little over a month

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is ok but I warn that it will turn yellow. I have had this case for a little over a month and it is already yellow on the whole border. I don’t place my phone anywhere where it could’ve changed to this color and work in an office away from any dirt or anything of that matter. Highly unsatisfied and so not recommend!

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi, Jess!

      We're sorry to hear about your disappointment with your Symmetry Series case! We greatly appreciate your feedback about the discoloration of your case, and we'll be sure to get it passed up the ladder to our design team. In the meantime, we have a great warranty, so feel free to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you helped out!

      Best,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Fit

    Rated 2 out of 5 stars

    Scratchy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case fits great and feels decent in your hand. The worst part is the sharp seam that runs around the face which scratches your ear when talking. Really annoying and disappointed.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear about your disappointment with your Symmetry Series+ with MagSafe! We appreciate your feedback about the front edge of your case, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so of that doesn't get smoother after some use, feel free to call us at 1-855-688-7269, and we can get you taken care of.

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Great replacement for XS

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I mostly wanted a phone for a better camera, but also because I needed to replace my old iPhone XS because the screen cracked. I love my new phone. I love the night feature of the camera. And 5G is pretty awesome as well!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No good phone case

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This otter box mag safe case is no good. I took it off my iPhone 13 Pro to clean my iPhone and the bottom seam of this otter box iPhone case seperated from the bottom 3 months after I purchased it.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by phone or via chat, and we are happy to help with this! OtterBox

  • Rated 2 out of 5 stars

    Not reliable

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Weird. This case stretched out then split. The round thing in it fell off also. My daughter had it maybe three months.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey there! We're so sorry to hear the Symmetry Series+ case for your iPhone 13 Pro has taken on some damage there. We understand that you expect more longevity out of your OtterBox. There's no need to worry though! We have our fantastic product warranty in place to keep you covered when things go sideways. Just give our friendly Otters a ring at 1-855-688-7269 and they'd be more than happy to look into your case replacement options with you.

      Best,
      OtterBox Customer Support OtterBox

  • Rated 5 out of 5 stars

    Super sturdy yet sleek!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic phone case! Supportive and study feeling yet sleek and thin. I wish there were more colors for the 13 Pro, as I ended up going with a simple black, but would’ve loved more options!

    I would recommend this to a friend