Customer Ratings & Reviews
- Model:
- 77-83588
- SKU:
- 6471473
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the Symmetry Series+ for MagSafe Soft Shell for Apple iPhone 13 Pro, particularly for its protective qualities and perfect fit. The MagSafe compatibility and overall case quality are also well-received. While some find the price a bit high, the case is generally considered not too bulky.
This summary was generated by AI based on customer reviews.
Zazas phone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for the price the new iPhone 13 can’t complain
I would recommend this to a friendPerfect case
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great case low profile not bulky to fit in your pocket
I would recommend this to a friendNot the same as it used to be
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This case feels way different from my old symmetry series case. It doesn’t feel nearly as protective and it’s much more slippery to handle than my old one. The MagSafe part makes the back look so ugly I don’t like the giant circle at all. I did like that there was a coordinating pop socket in the same color.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Symmetry Series+ with MagSafe! We greatly appreciate your feedback about the grip provided by your case, and we'll be sure to let our design team know about your experience. Rest assured, that case has been through hundreds of hours of design testing to ensure it will provide your phone with the protection OtterBox is known for. If you run into any other issues, feel free to call us at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
good purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great case! It was a simple fit, is durable, mildly affordable.
I would recommend this to a friendGood quality but issues with fitting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is good protective cover. I didn't give more than 3 starts because it is doesn't fit perfectly on the left side on the volume buttons on iPhone 13Pro though they claim it is perfect for iPhone 13Pro.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about any frustration with your Symmetry Series+ with MagSafe! We appreciate your feedback about the fit of your case, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so feel free to call us at 1-855-688-7269, and we can get you a replacement case.
Best,
OtterBox Customer Service Team
Best Buy sold me the wrong size
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was sold the wrong size by the Best Buy store. That shouldn't really fall on OtterBox here but there is no way to ding Best Buy for their error for a Pro MAX phone.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there, Richard! We're so sorry for any inconvenience you've experienced with the Symmetry Series+ case. We get how that can be a bit discouraging. We're unsure of what exactly went sideways here, but we're confident out friends at Best Buy will be able to get this sorted out for you. Please don't hesitate to give our awesome Otters a call at 1-855-688-7269 with any questions or if we can be of any additional help to you.
Kindly,
OtterBox Customer Support
Didn’t protect iphone
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dropped from my hand to a tile floor and phone back shattered. I expected better from an OtterBox
No, I would not recommend this to a friendNot a fan.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a big fan. I have used Otterboxes for years without any issues and this one puts just enough pressure on the buttons that the slightest touch pushes it. Might be isolated incident to my case, but not a fan.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Symmetry Series+ with MagSafe! We appreciate your feedback about your troubles with the buttons, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Yellowing before taken out of box
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered it online and immediately returned it when I saw it was already starting to yellow IN THE BOX. Also felt extremely cheap. Hard crappy plastic back with resin like sides.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the condition your Symmetry Series+ with MagSafe was delivered in! It's certainly odd to hear that your case was discolored when you received it, and we'll be sure to let our design team know about your experience. We're sad to hear that you returned your case, as we have a great warranty, and we'd have been more than happy to get you a replacement case. If you ever run into any issues in the future, feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Has issues
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case itself is good, but the opening at the lightning port digs into my pinky when holding the phone one-handed. Ended up returning it due to this issue.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Samuel!
We're sorry to hear about your disappointment with your Symmetry Series+ with MagSafe! We appreciate your feedback about the charge port opening, and we'll be sure to let our design team know about your discomfort. We're sad to hear that you ended up returning your case, but we hope you found another OtterBox to suit your needs.
Best,
OtterBox Customer Service Team
phone back shattered with a 2' drop
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.dropped my phone on a tile floor, hit the back flat and shattered inside the case
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello,
We're sorry to hear about the damage to your device while it was in a Symmetry Series+ with MagSafe. While our cases are tough, there are some variables that can't be predicted. Though we're not able to extend our warranty to the device itself, we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Otter Box
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my 13Pro turned yellow. Will not buy again.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Although protection is our top priority, we totally get that you need your iPhone to stay looking its very best while covered for safekeeping. We're sorry to hear your current case is suffering from such unsightly cosmetic complications but it won't be a problem for our handy Otters to help clear things up for the long haul with a brand-new warranty replacement!
https://www.otterbox.com/en-us/warranty-begin
Best,
OtterBox Customer Service Team
Yellowing!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable case but it was turning yellow. Returned!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Although protection is always our top priority, we totally get that you need your iPhone to stay looking sharp while covered for safekeeping, and we're very sorry that things went aesthetically sideways with your Symmetry Series+ case. We wish that we'd have had the chance to work with you on a brand-new warranty replacement, which we trust would have been better able to fend off such discoloration, but we can appreciate your decision to act quickly on the return.
If we can be of any assistance in your quest for the best case for your needs going forward, please do feel welcome to give our friendly Otters a call at 1-855-688-7269 and we'll always be happy to help.
Best,
OtterBox Customer Service Team
- Pros mentioned:Protection
Very good experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good design, supporting wireless charging, 360 protection. The rim needs to be higher than the screen one more mm.
I would recommend this to a friend Didn't fit
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was mislabeled but it didn't fit my phone correctly. I ended buying the correct one from AT&T.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Symmetry Series+ with MagSafe! It's odd to hear that your case isn't fitting properly, and we'll be sure to let our design team know about your troubles. In the meantime, we have a great warranty, so call us at 1-855-688-7269, and we'd be more than happy to get you taken care of.
Best,
OtterBox Customer Service Team
does not work with magsafe
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this case does not work with magsafe accessories even though it says it does total hunk of junk.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that your Symmetry Series+ wasn't working properly with your MagSafe accessories! That's certainly unusual, and we'll be sure to let our design team know about your experience. The good news is, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
They sent me a used case
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They ended up sending me a used, open and scratched case and it even arrived late. Extremely unptoffesional. I shoulda gone with amazon.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Yikes, that's definitely not supposed to be a thing, and we really can't even imagine how Best Buy would have shipped out one of our cases in this used and scratched condition. But as one of our most trusted retail partners, we're confident that they'll be able to make things right in a hurry!
If we can be of any further Otter assistance, please feel welcome to touch base at 1-855-688-7269 and we'll always be happy to help!
Best,
OtterBox Customer Service Team
- Pros mentioned:Magsafe, Protection
Slim design and great protection
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just what I needed! Love the protection and Magnet feature.
I would recommend this to a friend Will be returning
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too thick, magsafe didnt work on any my accessories will be returning
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there! We're very sorry for any disappointment you experienced with your Symmetry Series+ case. We thoroughly tested and confirmed this case's seamless compatibility with our MagSafe chargers and accessories, so this is a bit of a surprise. It sounds like you've already made the choice to return this case, but if you decide to give it another go, feel free to give our CS team a ring at 1-855-688-7269 and they'd be happy to troubleshoot things with you or get you a replacement case if needed.
Warm regards,
OtterBox Customer Support
- Pros mentioned:Case quality
Moms case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great durability and quality with MagSafe features
I would recommend this to a friend