Customer Ratings & Reviews
- Model:
- 77-83592
- SKU:
- 6471823
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the Symmetry Series+ for MagSafe Soft Shell for Apple iPhone 13 Pro highly for its excellent protection and perfect fit. The MagSafe compatibility and overall case quality are also appreciated, along with the available colors and comfortable grip. While some find it slightly bulky and consider the price on the higher end, the case is easy to use, supports wireless charging, and is lightweight with a solid feel.
This summary was generated by AI based on customer reviews.
phone back shattered with a 2' drop
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.dropped my phone on a tile floor, hit the back flat and shattered inside the case
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello,
We're sorry to hear about the damage to your device while it was in a Symmetry Series+ with MagSafe. While our cases are tough, there are some variables that can't be predicted. Though we're not able to extend our warranty to the device itself, we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Otter Box
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my 13Pro turned yellow. Will not buy again.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Although protection is our top priority, we totally get that you need your iPhone to stay looking its very best while covered for safekeeping. We're sorry to hear your current case is suffering from such unsightly cosmetic complications but it won't be a problem for our handy Otters to help clear things up for the long haul with a brand-new warranty replacement!
https://www.otterbox.com/en-us/warranty-begin
Best,
OtterBox Customer Service Team
Yellowing!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable case but it was turning yellow. Returned!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Although protection is always our top priority, we totally get that you need your iPhone to stay looking sharp while covered for safekeeping, and we're very sorry that things went aesthetically sideways with your Symmetry Series+ case. We wish that we'd have had the chance to work with you on a brand-new warranty replacement, which we trust would have been better able to fend off such discoloration, but we can appreciate your decision to act quickly on the return.
If we can be of any assistance in your quest for the best case for your needs going forward, please do feel welcome to give our friendly Otters a call at 1-855-688-7269 and we'll always be happy to help.
Best,
OtterBox Customer Service Team
- Pros mentioned:Protection
Very good experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good design, supporting wireless charging, 360 protection. The rim needs to be higher than the screen one more mm.
I would recommend this to a friend Didn't fit
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was mislabeled but it didn't fit my phone correctly. I ended buying the correct one from AT&T.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Symmetry Series+ with MagSafe! It's odd to hear that your case isn't fitting properly, and we'll be sure to let our design team know about your troubles. In the meantime, we have a great warranty, so call us at 1-855-688-7269, and we'd be more than happy to get you taken care of.
Best,
OtterBox Customer Service Team
does not work with magsafe
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this case does not work with magsafe accessories even though it says it does total hunk of junk.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that your Symmetry Series+ wasn't working properly with your MagSafe accessories! That's certainly unusual, and we'll be sure to let our design team know about your experience. The good news is, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
They sent me a used case
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They ended up sending me a used, open and scratched case and it even arrived late. Extremely unptoffesional. I shoulda gone with amazon.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Yikes, that's definitely not supposed to be a thing, and we really can't even imagine how Best Buy would have shipped out one of our cases in this used and scratched condition. But as one of our most trusted retail partners, we're confident that they'll be able to make things right in a hurry!
If we can be of any further Otter assistance, please feel welcome to touch base at 1-855-688-7269 and we'll always be happy to help!
Best,
OtterBox Customer Service Team
- Pros mentioned:Case quality
Moms case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great durability and quality with MagSafe features
I would recommend this to a friend Good product imo
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fits my phone well. Dropped it a lot and it hasn’t gotten damaged and my phone isn’t cracked.
I would recommend this to a friend- Pros mentioned:Magsafe, Protection
Slim design and great protection
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just what I needed! Love the protection and Magnet feature.
I would recommend this to a friend - Pros mentioned:Protection
Phone cover
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s good and protects my phone I like the style easy to clean
I would recommend this to a friend Will be returning
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too thick, magsafe didnt work on any my accessories will be returning
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there! We're very sorry for any disappointment you experienced with your Symmetry Series+ case. We thoroughly tested and confirmed this case's seamless compatibility with our MagSafe chargers and accessories, so this is a bit of a surprise. It sounds like you've already made the choice to return this case, but if you decide to give it another go, feel free to give our CS team a ring at 1-855-688-7269 and they'd be happy to troubleshoot things with you or get you a replacement case if needed.
Warm regards,
OtterBox Customer Support
MagSafe notification doesn’t work.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like the grip on the sides, much better then the see through apple brand case. It’s much more comfortable when holding since the bottom of the phone is protected. The only issue I face with this case is that the MagSafe doesn’t connect with the phone. I see the that back of the case doesn’t sit flush with the phone. When I put on the apple case I get the animation that the MagSafe is working. I do not get that animation with this case. Other then that I personally have no other complaints.
I would recommend this to a friend- Pros mentioned:Protection
Great quality case !!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this case!!! Very protective, clean look, gets the job done. Perfect case, will definitely recommend to friends and family.
I would recommend this to a friend - Pros mentioned:Fit, ProtectionCons mentioned:Bulk
Love the blue color!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Initially wasnt too convinced about buying it. A little pricey. It fits my phone perfectly, not bulky and the color a huge plus. I feel my pone will be protected with this case.
I would recommend this to a friend - Pros mentioned:Case quality
Love it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this case it's so sleek I've been so used to the defenders . 10/10 and still very easy to press the buttons
I would recommend this to a friend - Cons mentioned:Price
It’s $37 on amazon
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Title says it all. On the otter box store on amazon it’s only $37.55.
I would recommend this to a friend Test of time.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my new iPhone 13 Pro and it held up.
I would recommend this to a friendPhone case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great case just what I was needing. I really like the looks of it and the security I feel with the drop resistance!!
I would recommend this to a friendiPhone is great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still learning all it can do. Really like iPhone great camera pics r sharp easy to learn many ways to use phone
I would recommend this to a friend