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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 576 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers appreciate the Symmetry Series+ for MagSafe Soft Shell for Apple iPhone 13 Pro, particularly for its protective qualities and perfect fit. The MagSafe compatibility and overall case quality are also well-received. While some find the price a bit high, the case is generally considered not too bulky.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 29 Showing 561-576 of 576 reviews
  • Rated 1 out of 5 stars

    They sent me a used case

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    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They ended up sending me a used, open and scratched case and it even arrived late. Extremely unptoffesional. I shoulda gone with amazon.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Yikes, that's definitely not supposed to be a thing, and we really can't even imagine how Best Buy would have shipped out one of our cases in this used and scratched condition. But as one of our most trusted retail partners, we're confident that they'll be able to make things right in a hurry!

      If we can be of any further Otter assistance, please feel welcome to touch base at 1-855-688-7269 and we'll always be happy to help!

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 1 out of 5 stars

    Will be returning

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    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too thick, magsafe didnt work on any my accessories will be returning

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey there! We're very sorry for any disappointment you experienced with your Symmetry Series+ case. We thoroughly tested and confirmed this case's seamless compatibility with our MagSafe chargers and accessories, so this is a bit of a surprise. It sounds like you've already made the choice to return this case, but if you decide to give it another go, feel free to give our CS team a ring at 1-855-688-7269 and they'd be happy to troubleshoot things with you or get you a replacement case if needed.

      Warm regards,
      OtterBox Customer Support OtterBox

  • Pros mentioned:
    Magsafe, Protection

    Rated 5 out of 5 stars

    Slim design and great protection

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what I needed! Love the protection and Magnet feature.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Phone cover

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s good and protects my phone I like the style easy to clean

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    MagSafe notification doesn’t work.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the grip on the sides, much better then the see through apple brand case. It’s much more comfortable when holding since the bottom of the phone is protected. The only issue I face with this case is that the MagSafe doesn’t connect with the phone. I see the that back of the case doesn’t sit flush with the phone. When I put on the apple case I get the animation that the MagSafe is working. I do not get that animation with this case. Other then that I personally have no other complaints.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    Moms case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great durability and quality with MagSafe features

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great quality case !!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this case!!! Very protective, clean look, gets the job done. Perfect case, will definitely recommend to friends and family.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product imo

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits my phone well. Dropped it a lot and it hasn’t gotten damaged and my phone isn’t cracked.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection
    Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    Love the blue color!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Initially wasnt too convinced about buying it. A little pricey. It fits my phone perfectly, not bulky and the color a huge plus. I feel my pone will be protected with this case.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    Love it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this case it's so sleek I've been so used to the defenders . 10/10 and still very easy to press the buttons

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    It’s $37 on amazon

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Title says it all. On the otter box store on amazon it’s only $37.55.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Test of time.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my new iPhone 13 Pro and it held up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case just what I was needing. I really like the looks of it and the security I feel with the drop resistance!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone is great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still learning all it can do. Really like iPhone great camera pics r sharp easy to learn many ways to use phone

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great deal

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Get this item on sale, good deal for the product, no complaint.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Otter box iPhone 13Pro

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Okay protection for iPhone 13 Pro Store put it on for me

    I would recommend this to a friend