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Customer reviews

Rating 4.5 out of 5 stars with 1021 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers recognize the Symmetry Series+ for MagSafe as offering excellent protection and a great fit for the Apple iPhone 14 Pro. Many appreciate the case's color options and design, along with the seamless functionality of MagSafe. While some users noted the case adds a bit of bulk, the positive feedback on protection and ease of use outweighs this concern for most.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 44 Showing 861-880 of 1,021 reviews
  • Rated 5 out of 5 stars

    Wash your case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the case but it does get a lot of wear and tear

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality of the product was added a high standard

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice and sturdy Love the way it looks and feels

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to be a good case so far, only time will tell.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Highly recommend! Well worth the money!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OtterBox never fails. This has been great for my accident-prone son's phone. He's dropped it a ton of times and not a scratch on the phone itself. I highly recommend. Easy shipping to the house too!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Good case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good case. Shows off the beauty of the phone and also protects it. Dropped my iPhone 14 a couple of times and its still as it was when i first got it. Also magsafe comptabile which is great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    No grip slippery

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s Alright little slippery has no grip ………………………..

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Strong case

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Strong but got discolored fast, it was kinda gross looking after about a month no matter how I cleaned it. Guess it’s just wear

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello, Alexandra! We are so sorry to hear you experienced a discoloration issue with your case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this situation, as we have a great warranty! OtterBox

  • Rated 2 out of 5 stars

    Yellowing

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved the case when I got it. As time went on, the edges yellowed and wouldn’t come clean. It looks awful.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello Dana! We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please reach out to our CS Team by phone or via chat, and we are happy to help with this! OtterBox

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Two thumbs up.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have overall confidence in Otterbox to keep my iPhone safe. I had one for my last iPhone and it protected it totally and with no damage. I highly recommend Otterbox.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Bulky too big a lip

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality but too bulky. Makes my phone feel 3x size

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Thank you for your feedback regarding the Symmetry Series. We have taken your feedback to the company for future consideration. OtterBox

  • Rated 2 out of 5 stars

    Big fail on Otter Box Symmetry

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I guess it's fine if you are just looking for decorative. I have a farm and thought this offered more substantial protection. It is just 1 piece, with no protection of ports, and becomes displaced when I pull my phone out of my pocket since it is rather flexible. Can't recommend for my lifestyle.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We are so sorry to hear you are experiencing an issue with your case! Please reach out to our CS Team by phone or via chat, and we are happy to help with this! When you reach out, please describe everything you wrote in your review and our Customer Service Team would be happy to ensure our solution fits your lifestyle and your device protection needs! OtterBox

  • Rated 3 out of 5 stars

    Okay case. Clear case turned color in the light

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Eventually turned a yellowish color, despite advertisement that it wouldn’t. Wireless charger piece fell out of the case pretty quickly.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We are so sorry to hear that you experienced a discoloration issue with your case and the MagSafe component detached from the case as well. Please reach out to our CS Team by phone or via chat, and we are happy to help with this as we have a great limited lifetime warranty. OtterBox

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent iPhone 14 Pro case. I have had this case for three months and it has protected my phone well. Like all clear cases it will yellow over time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect slim case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case is very slim, light, and easy to handle while still protecting your phone from drops. Typical high quality design from OtterBox symmetry case line

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Wouldn’t Recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My phone definitely cracked on the back… a lot. The back of my phone is messed up from dropping twice. I upgraded to a better case to keep my phone put together.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    New IPhoneUser

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always use OtterBox for all my cell phones. They are reliable and come in new colors. Never have to worry if my phone drops.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    A letdown; frosted sides and misses in quality

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had Symmetry clear cases in the past, however out of the box this case felt cheap. The fit was very tight and doesn't really cover the phone screen well from a depth standpoint. Parts of the case were wavy rather than straight. The edges are very frosted so you cannot see the sides of the phone at all. Overall I'd say it was a disappointment and didn't feel like the OtterBox cases I've had in the past. Best Buy gets 5 stars for their service and support. OtterBox can do much better and their design and production team was asleep at the wheel on this one.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We appreciate the candid feedback on your recent purchase of the Symmetry Clear Series case for the new iPhone 14 Pro. Those outer edges are actually made of a different material than the backside to help provide grip, which is why they aren't completely transparent. Curiously, that would have been true for any Symmetry Clear Series case that you've had in the past as well, so we'll definitely have our quality team dig in on this to see if anything is amiss, though we suspect that the case you have in hand is as it was intended.

      Perhaps one of our other models would be more to your liking for your latest device? Please do feel welcome to give us a call at 1-855-688-7269 if we can be of any assistance getting you into something you'd be happier with and we'll always be happy to help.

      Best,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Very protective case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The symmetry case has protected my last 3 iPhones I have never damaged a single phone in one of these cases and I am rough ophones

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 1 out of 5 stars

    Case is broken after 2 years

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case has been great and offers great protection but after two years the side part of the case has become detached from the back plate. For this price I would expect this case to last for the life time of the phone.

    No, I would not recommend this to a friend