Customer Ratings & Reviews
- Model:
- 77-89263
- SKU:
- 6510985
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the excellent protection and great fit offered by the Symmetry Series+ case. Many appreciate the case's quality, color options, and seamless MagSafe compatibility. Positive feedback also highlights the ease of use and good grip provided. While some find the price a bit high, concerns about bulk and yellowing appear to be less prevalent.
This summary was generated by AI based on customer reviews.
Won’t recommend
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Back of my phone cracked while having this case on!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Back glass shattered while case in place.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dropped phone from normal height and entire back glass has shattered. I do not recommend for good phone protection.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're very sorry to learn about your unfortunate experience with the Symmetry Series+ case for your iPhone 14 Pro Max. While we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. We can't extend our warranty to the device itself, as we aren't the manufacturer. We'd be more than happy to help with a brand new case though. Please give our customer service team a call at 1-855-688-7269 with any questions or if you'd like a new case.
Kindly,
OtterBox Customer Support
Rare miss for Otterbox
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not fit my 14 Pro Max. This is the 1st time otter box has let me down
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello, Joshua! We are so sorry to hear that you experienced an issue with the case. We would recommend following up with the place of purchase to see if a return or exchange, per the retailer's policies, would assist with this situation. In the unlikely event this does not solve the issue, please reach out to our Customer Service Team and we would be happy to see what we can do to assist with the situation!
Phone Shattered!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Second time I drop my phone with this case the back of my phone shattered.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Hard case
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Turned color and is very harsh in your hand/ The case was hurting my fingers while holding the phone
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are so sorry to hear you experienced a discoloration issue. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this! In regard to the discomfort, we strive to offer a wide variety of products of meet the wide variety of customer needs. Some cases are hard plastic and others have a softer rubber outer shell. If we can answer any additional product questions while we are assisting with the discoloration issue, please don't hesitate to ask, as we are always happy to help!
Magnetic strip falls off
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The magnetic strip inside kept falling off. Definitely not worth the money
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are so sorry to hear that the MagSafe component fell out of the case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
It’s okay
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s really nice until the part that goes around the screen starts to discolor from normal use
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We apologize that you have experienced a discoloration of the Lime All Yours color case. We have an amazing warranty and we would be most happy to get you into a new case. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Beautiful color, but discolors quickly
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the color! Unfortunately, it started discoloring after a few days. And the front concerns started warping. Had to return it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .That is most certainly an unfortunate turn of Otter events, and we're sorry that your new Symmetry Series+ case has fallen on such aesthetically hard times. Between that and the wonky warping you mentioned, you definitely aren't having the experience we intended.
Fortunately, we've got a great warranty that will help get things back on track with a brand-new replacement, which we trust will give you no such trouble going forward. Just give us a ring at 1-855-688-7269 and we'll be glad to help get one in the works!
Best,
OtterBox Customer Service Team
Nope.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phone fell out of my pocket and shattered the back screen the week after I got it. No protection at all.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Oh no! We're so sorry to hear about your disappointing experience with the Symmetry Series+ case for your iPhone 14 Pro Max. While we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. We can't extend our warranty to the device itself, as we aren't the manufacturer. We'd be more than happy to help with a brand new case though. Please give our CS team a ring at 1-855-688-7269 with any questions or if you'd like a new case.
Kindly,
OtterBox Customer Support
Beautiful case until…
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful case- but the back of my phone still shattered after a fall.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Nasty dirty
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful color but it got dirty so fast and you can’t get it clean — waste of $$$
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are so glad you have been enjoying the Lime All Yours color, and we apologize that your case has experienced a discoloration issue. We have an amazing warranty and we would be happy to assist with a warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Don’t buy
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Falls apart after a few months, don’t recommend buying it
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello, Samantha! We are so sorry to hear that you are experiencing an issue with your case! Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
I phone pro max14
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phone pops out on the edges. Other than that it was of. But would not buy again
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! The Symmetry Series + case for your device should allow the device to fully seat within the case. Should you be experiencing corners of the device popping out of the case repeatedly after installation, please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Garbage
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started yellowing after 2 weeks and when I wiped it with a microfiber cloth, it scratched beyond belief
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're so sorry for any disappointment you've had with this Symmetry Series+ case. We do recommend the occasional cleaning of the case with warm water and mild soap to prevent this from happening, but we know you expect a more long lasting look from an OtterBox. Give us a call at 1-855-688-7269 and we'd be happy to get things cleaned up for you with a replacement case that we're sure will withstand these cosmetic troubles!
Warm regards,
OtterBox Customer Service Team
I do not recommend the CLEAR case
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very slippery and sratches easily. I returned it for the black one and its 30x better.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're happy to hear that you were able to find a case that better suits your needs! However, we are sorry for the slippery situation with our Symmetry+ Series case in Clear. We appreciate your feedback and will be sure to pass this along to the correct teams.
Please feel free to reach out to us with any further questions or concerns here: 1-855-688-7269.
Kindly,
OtterBox Customer Service Support
Yellow case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product I got was not the product on display I like it but bad rating due to case yellowing
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Sorry to hear you received an OtterBox other than what you were expecting. We'd actually suspect that Best Buy would be able to help get that straightened out for you. You mentioned that you did like what you ended up with aside from the unusual discoloration, and if you'd be interested in staying with that case model, we'd be glad to help clear things up with a brand-new warranty replacement, which we trust would stand the aesthetic test of time going forward.
Please feel welcome to give our friendly Otters a call at 1-855-688-7269 if we can be of further assistance, and we'll get right on the case!
Best,
OtterBox Customer Service Team
Horrible case
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very cheaply made to be 50$ my screen cracked even with this expensive case on it
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .A cracked screen is, of course, an incredibly frustrating outcome for any drop, and we are very sorry to learn of the damage your iPhone sustained while covered by the Symmetry Series+ case.
Despite our efforts of meticulous design, quality materials, and tons of post-production testing to ensure our cases will provide the very best protection available to help limit the potential for such things, unfortunately, any given incident is still going to be subject to a variety of unique dynamics that are at times beyond our control and prevent us from being able to eliminate all exposure to risk.
We regret that our warranty won't be able to help with any device repairs or replacement, though we would like to offer our support with a new case for use once that has all been taken care of. Please feel welcome to reach us at 1-855-688-7269 and we will be glad to assist you further.
Kindly,
OtterBox Customer Support
Gets Dirty Quickly
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great bargain but already looks 6 months old…………..
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We apologize that you have experienced a discoloration of the Lime All Yours case. We have an amazing warranty and we would be more than happy to get you a brand new case via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
No Fit
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried case on iphone13 pro max. It does Not fit. !!?
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We apologize for any confusion. The Symmetry Series + cases are designed to fit specific devices. There is not cross compatibility between the iPhone 13 Pro Max cases and the iPhone 14 Pro Max cases. Therefore, this case, designed for the iPhone 14 Pro Max device specifically will not appropriately fit an iPhone 13 Pro Max device. If we may assist further, please give us a ring at 1-855-688-7269 with any questions that arise.
Not good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont waste your money to this phone case the colour is fade after a weeks.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're sad to hear that our Symmetry+ Series case is not living up to your expectations. Our colors should certainly last longer than just a few weeks, so we would be more than happy to get you a replacement case. Give us a ring at 1-855-688-7269 and we would love to help.
Kindly,
OtterBox Customer Service