Customer Ratings & Reviews
- Model:
- 77-88963
- SKU:
- 6510987
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the excellent protection and great fit offered by the Symmetry Series+ case. Many appreciate the case's quality, color options, and seamless MagSafe compatibility. Positive feedback also highlights the ease of use and good grip provided. While some find the price a bit high, concerns about bulk and yellowing appear to be less prevalent.
This summary was generated by AI based on customer reviews.
Not the quality I have come to expect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is usually my go-to case from Otterbox but this version seems to be a bit lower quality than I’m used to. It’s not terrible but it’s definitely not up to the usual Otterbox standards that I expect.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Thanks for making Otter your go-to, we really do appreciate the support! We were both sorry and surprised that you felt like the quality of your most recent Symmetry Series+ case for your awesome new iPhone 14 Pro Max was lacking a bit, as we work really hard to continually up our game.
If there's anything specific that we can help with, please feel welcome to give our friendly Otters a call at 1-855-688-7269 and we'll always be happy to talk shop!
Best,
OtterBox Customer Service Team
OtterBox Review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just noticed this past week that I have two new cracks on the face of the phone along the edges. Not real happy with the product that was installed on my new phone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're so sorry to hear about your experience with the Symmetry Series+ case for your iPhone 14 Pro Max. While we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. This case features raised edges around your screen and camera to assist with drop protection, but we apologize if this wasn't helpful in this specific situation. We do recommend pairing this case with one of our trusted screen protectors, like the Alpha or Amplify Glass, if you're looking for 360 degree protection. We can't extend our warranty to the device, as we aren't the manufacturer. We'd be more than happy to help with a brand new case though. Please give our CS team a ring at 1-855-688-7269 with any questions or if you'd like to get things moving on a new case.
Warm regards,
OtterBox Customer Support
Nice color not very protective
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the color of this case but the back of my phone did shatter on concrete.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello!
We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Would recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well hopefully I’ll never drop the phone because not sure any case could truly protect it from that but on the other hand seems to be very sturdy and reliable. :)
I would recommend this to a friendIts okay
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the case its thick and fully covers the phone. My only issue is that it can easily pop out. Sometimes i full it out my pocket and realize its halfway off.
No, I would not recommend this to a friendback of phone cracked
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Back of phone cracked. Take care of the area around the camera or your going to crack your whole back of your phone
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Give us a ring at 1-855-688-7269 with any questions or if you’d like a new case.
Durable case bad color
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the color of the case and although it looks good it instantly picks up dirt and dye from everywhere and everything
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there! We're sorry to hear about your experience with the Symmetry Series+ case for your iPhone 14 Pro Max. There are actually a few factors that can potentially cause something like this, but our Otter engineers work hard to keep such cosmetic complications at bay. We understand how that could be a bit disappointing though.
The goods news is we have our amazing product warranty in place to keep you covered when something unexpected like this happens. Please give our customer service team a call at 1-855-688-7269 and they'd be more than happy to help get the ball rolling on your replacement case.
Best,
OtterBox Customer Support
Short Term/Low Quality
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for a short period of time. After about 2 months it started peeling and staining.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello, Megan! We are so sorry to hear that you have experienced peeling and staining with your Symmetry Series case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Make sure you get the right case for your phone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the case it’s working fine the one I got when I purchase the phone was leather and I dropped my phone and the protector screen cracked
I would recommend this to a friendPoor
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My glass broke after it fell one time. I started using it then I dropped my phone. It broke right away!!
No, I would not recommend this to a friendVery slim and protective
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never owened an otterbox case because i always thought they were extrmely bulky. This phone case was phone fhe opposite, very slim!!
I would recommend this to a friendHard to put on, don’t recommend
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely hard to put on, feels like you are going to damage the phone by the pressure you have to put to get it on. Returned it instantly.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Although we certainly do like to make a secure case, you obviously shouldn't have to worry about damaging your awesome new iPhone 14 Pro Max just by trying to install it into the thing, and we're sorry that you had such struggles.
We wish we'd have had the chance to work with you on a brand-new warranty replacement, which we trust would have provided a great fit for that trusted protection and peace of mind, though we can appreciate your decision to move quickly on that return. If you're still in the market and have any questions about our case options for your device, please do feel welcome to give our friendly Otters a call at 1-855-688-7269 and we'll always be happy to help!
Kindly,
OtterBox Customer Service Team
Pristine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome case and fit like a glove. Gals that the product was in stock and easily purchased and pick up was a breeze.
I would recommend this to a friendVince
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.And I really love this iPhone case I like the color and I like the size and I like the quality of the material to make
I would recommend this to a friendCase already separated
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Case separating and i have never dropped the case horrible
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello, Bleu! We are so sorry to hear you are experiencing a separation of your case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Good case at good cost.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! So far works like a charm. I really like that I can use it with wallet magnet and Qi charger.
I would recommend this to a friendReally cute, but didn’t prevent breakage.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really cute, but didn’t prevent breakage. I expected more from Otter ox.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We apologize that you experienced an issue with your case. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Give us a call at 1-855-688-7269 with any additional questions or if you’d like a new case.
No bueno
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The whole back of my phone broke on 1st dropped, won’t recommend
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please reach out to us via chat with any questions or if you would like a new case.
Good stuff
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this case and color. Otterbox is a well known name and you know what you’re trying when you buy one.
I would recommend this to a friendI am in love
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this case very comfortable in my hands and I love that it shows my deep purple iPhone 14 pro max
I would recommend this to a friend