Customer Ratings & Reviews
- Model:
- 77-88963
- SKU:
- 6510987
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the excellent protection and great fit offered by the Symmetry Series+ case. Many appreciate the case's quality, color options, and seamless MagSafe compatibility. Positive feedback also highlights the ease of use and good grip provided. While some find the price a bit high, concerns about bulk and yellowing appear to be less prevalent.
This summary was generated by AI based on customer reviews.
Otterbox case
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good case. I dropped my phone and whole back shattered.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please reach out to us via chat with any questions or if you would like a new case.
Doesn’t fit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this case because it said it would fit my iPhone 12 Pro Max. Ended up having to return the case because it did not fit and it was pushing all the buttons on the side of my iPhone. I love the color though!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are so sorry to hear you experienced a fit issue with your case. Some of our iPhone 13 Pro Max cases do indeed have backwards compatibility to the iPhone 12 Pro Max, but cases for the iPhone 14 Pro Max do not have compatibility with the iPhone 12 Pro Max. If our Customer Service Team may answer additional questions or assist with case needs, please do not hesitate to reach out as we are happy to help!
What a waste of $50
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t normally write reviews, but otterbox has failed me again. You would think I would have learned my lesson 3 phones ago. A few days ago I dropped my phone from hip height onto a somewhat carpeted floor and didn’t realize until today the entire back side of my device is completely splintered and shattered in every way possible.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're sorry to learn about your experience with the Symmetry Series+ case for your iPhone 14 Pro Max. While we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. We're happy to send a new OtterBox under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a ring at 1-855-688-7269 with any questions or if you'd like a new case.
Kindly,
OtterBox Customer Support
Secure case that feels good when holding
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case is strong and when you are holding it you feel in control verses some cases feel cheap and flimsy.
I would recommend this to a friendColor fading
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good color but the use it will change color at the edges of the case
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are so glad you found the amazing Lime All Yours color. It's one of our favorites for sure! We apologize for the discoloration issue you have experienced. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Great case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I lile this case way better than the clear apple branded one. Phone stays in great condition
I would recommend this to a friendHolds well
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although you have to take the phone out to clean once in a while. This case is good to have.
I would recommend this to a friendGreat Case
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Highly Recommend if you have any kids. Its lasted all the falls my kids have done to it.
I would recommend this to a friendHow cute!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the look of this case! Really hard to put on and take off, but very sturdy.
I would recommend this to a friendI didn’t feel “covered”.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t like the fact that the outside of the case was rubber, and not a sturdy plastic.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there!
Thanks so much for this feedback on our Symmetry Series+ case. We're sorry to hear it wasn't what you were hoping for. We use a combination of polycarbonate and synthetic rubber to provide your phone with some solid protection, but we understand your concerns. If this case wasn't cutting it for you, we'd recommend checking out our multi-layered Commuter Series or Defender Series cases. Please feel free to give us a call at 1-855-688-7269 with any questions you might have.
Cheers,
OtterBox Customer Service Team
Breaks after return period ends
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It broke in just a little over a month so I could no longer return it. The rubber material around the charging hole started breaking apart and the case turned orange. My phone also pops out everytime it falls and I have broken multiple screen protectors due to this.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Oh no! We're so sorry to hear that the Symmetry Series+ case for your iPhone 14 Pro Max has seen better days, Pamela. We specifically designed this case to be seamlessly compatible with your exact device, so we definitely want to make sure that everything is fitting nice and snug as well.
There's no need to worry though! We have our amazing product warranty in place to keep you covered when something unexpected like this happens. Just give our customer service team a buzz at 1-855-688-7269 and they'd be more than happy to help get the ball rolling on your replacement case.
Warm Regards,
OtterBox Customer Support
Cool cooler terrible protection.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dropped my phone roughly 3 feet. The screen cracked and so did my camera on the back. By far the worst phone case I have ever purchased.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello, Tristan!
We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Iphone 14 Pro Max
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing pho e with and incredible camera, its been my favorite iphone so far
I would recommend this to a friendOtterBox
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new phone case. The silicone is sleek and the colors are vibrant.
I would recommend this to a friendPretty
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this case. The glitter makes it so much better than a plain clear case
I would recommend this to a friendLooks crappy within a month
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s says it stays clear but within a month the edges yellow.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there! We apologize for any disappointment you may have experienced with the Symmetry Series+ Clear case for your iPhone 14 Pro Max. We understand that you expect more out of your OtterBox. There are actually a few factors that can potentially cause something like this, but our Otter engineers work hard to keep such cosmetic complications at bay. There's no need to worry though! We have our fantastic product warranty in place for when things go sideways like this. Please give our awesome Otters a buzz at 1-855-688-7269 and they'd be more than happy to look into your case replacement options with you.
Kindly,
OtterBox Customer Support
Ms
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best phone ever, very excited to use it And learn all the new options
I would recommend this to a friendPoor case, drop your phone and it will shatter
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good case at all. I usually love otterbox but I have had to have my phone fixed twice from dropping it on its back while in this case. Absolutely, destroyed the back on my iphone 14 pro max. Would not recommend it at all.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We apologize that you had the unfortunate experience of sustaining device damage in a drop situation. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
No Drop Protection - Do not buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this case and the back of my phone shattered after being dropped from about four feet. Very disappointed in this case and do not recommend. Wish I could go back and buy something else but Ill have to live with a shattered glass back for two years.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're very sorry to learn about your unfortunate experience with the Symmetry Series+ case for your iPhone 14 Pro Max. While we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. We can't extend our warranty to the device itself, as we aren't the manufacturer. We'd be more than happy to help with a brand new case though. Please give our customer service team a call at 1-855-688-7269 with any questions or if you'd like a new case.
Warm Regards,
OtterBox Customer Support
Amazing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Yeah amazing best thing I bought since iPhone 14 pro max came out
I would recommend this to a friend