Customer Ratings & Reviews
- Model:
- 77-88963
- SKU:
- 6510987
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the excellent protection and great fit offered by the Symmetry Series+ case. Many appreciate the case's quality, color options, and seamless MagSafe compatibility. Positive feedback also highlights the ease of use and good grip provided. While some find the price a bit high, concerns about bulk and yellowing appear to be less prevalent.
This summary was generated by AI based on customer reviews.
Good case
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great case , the price was a little high, could have been in slaw
I would recommend this to a friendGoing downhill
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Major reduction in quality over last years otterbkx symmetry+ case. The lip of the case does not fit securely around the phone so this creates noise every time you hold the phone. The case also does not appear to be as sturdy either. The quality of the case seems to be going downhill.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're sorry to hear you've had cause to suspect the quality of our cases is on a bit of a slide. Despite your recent and lackluster experience with the Symmetry Series+ case, we assure you that our commitment to making the best products possible has never been stronger, and we'd love to put this statement to the test with a brand-new warranty replacement case. Just ping our friendly Otters at 1-855-688-7269 and we'll be glad to help get one in the works!
Happy New Year!
OtterBox Customer Support
Perfect case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent iPhone case. It’s slim with all the protections necessary.
I would recommend this to a friendDon’t get it dirty
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You can’t clean it. A week later it’s brown. I will be returning.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Just one week in and already your Symmetry Series+ case is looking worse for the wear?! Definitely not what we'd expect, and we're sorry things have gone aesthetically sideways from the get-go. If you haven't already returned the item to Best Buy and would be at all interested in giving it another go, we'd be glad to help get you a fresh start with a brand-new replacement, which we trust will keep your iPhone 14 Pro Max looking sharp for the long haul.
Just give our friendly Otters a call at 1-855-688-7269 if we can be of any further assistance, and we'll get right on the case!
Best,
OtterBox Customer Service Team
Cute
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product good price bring more in different colors
I would recommend this to a friendIphone 14 pro max
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cellphone is big.Item is awesome and I do recommend it.
I would recommend this to a friendGreat
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for my mother for Christmas she love it's!
I would recommend this to a friendUnhappy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t protect screen very well. All ready got a scratch.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're so sorry to hear you're having a discouraging experience with the Symmetry Series+ case. Although we put this model through our rigorous Drop+ Protection program, if there was a direct hit to the face of your awesome new iPhone 14 Pro Max, that's definitely going to leave open the potential for an outcome such as this.
Were you using one of our screen protectors along with the case? That's never a bad idea in the event there could be direct contact with the device display. Unfortunately, our warranty won't be able to help with that scratch, but we'd be happy to help go over some screen protection options that would be useful going forward.
Feel free to touch base with our friendly Otters at 1-855-688-7269 and we'll always be happy to chat!
Kindly,
OtterBox Customer Service Team
Greatness is short lived
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the bright color it looks beautiful! However, after a while (less than two weeks) the sides started turning a different color and I no longer feel proud to show it off…
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Yikes! We're so sorry to hear about your experience with the Symmetry Series+ case for your iPhone 14 Pro Max, especially considering you were such a fan of the case design. There are actually a few factors that can potentially cause something like this, but our Otter engineers work hard to keep such cosmetic complications at bay. No need to worry though! We have our product warranty in place to keep you covered when things go sideways like this. Just give our awesome Otters a ring at 1-855-688-7269 and they'd be glad to go over your replacement options with you.
Cheers,
OtterBox Customer Support
Returned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It did not fit iPhone 14 pro max, I couldn’t operate the phone buttons, too hard to touch, side button does not align with the phone buttons
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are so sorry to hear you experienced an issue with your case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this situation.
Worse case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Case was useless, my phone fell it was not a high fall it was a really low low fall. Back of phone completely shattered! Loved the clear case on my silver phone but do not recommend
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there, Isabel. We're very sorry to hear about your discouraging experience with the Symmetry Series+ case for your iPhone 14 Pro Max. While we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. We can't extend our warranty to the device itself, as we aren't the manufacturer. We'd be more than happy to help with a brand new case though. Please give our friendly Otters a buzz at 1-855-688-7269 with any questions or if you'd like a new case.
Warm Regards,
OtterBox Customer Support
iPhone shattered
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Even with this on, the back of my iPhone shattered.I have always had an otter box, but this one doesn't seen to have offered much protection at all.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Not a good case.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I dropped my phone once from not very high up and the back glass shattered. Then the sides started separating from the rest of the case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
very low quality case
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a very bad case. when my my phone dropped, all the back of my iPhone 14, which was inside the case cracked, and it cost me $500.
No, I would not recommend this to a friendNo good to me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buttons are to sensitive and make a clicking noise. Also doesn’t stay on the phone comes off on the corners. Can Inreturn this for my money back?
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We apologize that you have experienced an issue with the buttons on your Symmetry + Series case. We have a great warranty and we would be happy to replace the case via warranty replacement to alleviate the issue you have experienced. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
In regard to a return, please refer to the place of purchase and their specific return or exchange policies for additional information on that question.
Otter box iPhone 14 pro max case
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s already peeling and turning a nasty color i never have trouble with otter box but this one i have and the last one i had ripped within 2 weeks of me having it
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .So sorry for any disappointment you might have experienced with the Symmetry Series+ case for your iPhone 14 Pro Max. There are actually a few factors that can potentially cause something like this, but our Otter engineers work hard to keep such cosmetic complications at bay. There's no need to worry though! We'd be more than happy to look into your case replacement options under our amazing product warranty. Just give our friendly Otters a ring at 1-855-688-7269 and they'll be able to assist you further.
Kindly,
OtterBox Customer Support
Junk!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst case ever! Cracked the back of my phone first drop with it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Didn’t fit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For what ever reason it wasn’t fitting around the camera on my 14pro max. It wasn’t flush and was bulging out
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello Charles! We’re so sorry to hear about the trouble with your product! However, the cases are designed to have a raised edge above the Cameras so there is no direct impact to the lenses of your cameras. If you do have some problems with the case itself, please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Will break your back glass
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I know multiple people with this case and they’ve got shattered back glass from the ledge near the camera. I’m so scared to drop mine.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! The Symmetry Series + for MagSafe is designed to protect your device! Should you have any concerns or issue about the case, please feel free to reach out to our amazing CS Team at 1-855-688-7269 and we are happy to help.
Discolors in 2 weeks
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate this phone case. Ive had it for 2 weeks and the sides are discolored and not cleanable. I have the lime green color. I hope theyll let me return it, its it not a good product.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Your frustration is certainly understandable, and we're sorry that the Symmetry Series+ case has somehow taken on such an unsightly appearance. If soap and warm water aren't doing the trick, let's take it from the top with a brand-new warranty replacement that most certainly will!
If you haven't already returned the case to Best Buy, feel free to ping our handy Otters a call at 1-855-688-7269, and we'll have this all cleaned up in no time!
Best,
OtterBox Customer Service Team