Customer Ratings & Reviews
- Model:
- 77-88963
- SKU:
- 6510987
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the excellent protection and great fit offered by the Symmetry Series+ case. Many appreciate the case's quality, color options, and seamless MagSafe compatibility. Positive feedback also highlights the ease of use and good grip provided. While some find the price a bit high, concerns about bulk and yellowing appear to be less prevalent.
This summary was generated by AI based on customer reviews.
Gets Dirty Quickly
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great bargain but already looks 6 months old…………..
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We apologize that you have experienced a discoloration of the Lime All Yours case. We have an amazing warranty and we would be more than happy to get you a brand new case via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Yellow case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product I got was not the product on display I like it but bad rating due to case yellowing
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Sorry to hear you received an OtterBox other than what you were expecting. We'd actually suspect that Best Buy would be able to help get that straightened out for you. You mentioned that you did like what you ended up with aside from the unusual discoloration, and if you'd be interested in staying with that case model, we'd be glad to help clear things up with a brand-new warranty replacement, which we trust would stand the aesthetic test of time going forward.
Please feel welcome to give our friendly Otters a call at 1-855-688-7269 if we can be of further assistance, and we'll get right on the case!
Best,
OtterBox Customer Service Team
No Fit
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried case on iphone13 pro max. It does Not fit. !!?
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We apologize for any confusion. The Symmetry Series + cases are designed to fit specific devices. There is not cross compatibility between the iPhone 13 Pro Max cases and the iPhone 14 Pro Max cases. Therefore, this case, designed for the iPhone 14 Pro Max device specifically will not appropriately fit an iPhone 13 Pro Max device. If we may assist further, please give us a ring at 1-855-688-7269 with any questions that arise.
Horrible case
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very cheaply made to be 50$ my screen cracked even with this expensive case on it
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .A cracked screen is, of course, an incredibly frustrating outcome for any drop, and we are very sorry to learn of the damage your iPhone sustained while covered by the Symmetry Series+ case.
Despite our efforts of meticulous design, quality materials, and tons of post-production testing to ensure our cases will provide the very best protection available to help limit the potential for such things, unfortunately, any given incident is still going to be subject to a variety of unique dynamics that are at times beyond our control and prevent us from being able to eliminate all exposure to risk.
We regret that our warranty won't be able to help with any device repairs or replacement, though we would like to offer our support with a new case for use once that has all been taken care of. Please feel welcome to reach us at 1-855-688-7269 and we will be glad to assist you further.
Kindly,
OtterBox Customer Support
Yellowing Sides
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.cute color not for long term use. yellowing sides.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We apologize that you have experienced a discoloration of that Symmetry Series + case. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Not good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont waste your money to this phone case the colour is fade after a weeks.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're sad to hear that our Symmetry+ Series case is not living up to your expectations. Our colors should certainly last longer than just a few weeks, so we would be more than happy to get you a replacement case. Give us a ring at 1-855-688-7269 and we would love to help.
Kindly,
OtterBox Customer Service
Poor Case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This case didnt protect the phone when I dropped it
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're very sorry to hear about your disappointing experience with the Symmetry Series+ case for your iPhone 14 Pro Max. While we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. We're happy to send a new OtterBox under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give our CS team a ring at 1-855-688-7269 with any questions or if you'd like a new case.
Warm Regards,
OtterBox Customer Support
Annoying and squeaky
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible and squeaky case that just doesn’t quite fit
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .It's definitely peculiar that you would be hearing this type of squeaky noise coming from the Symmetry Series+ case, and we're wondering if there is just something slightly wonky with the fit of yours. Let's take it from the top with a brand-new warranty replacement that is sure to properly cinch things down.
You can set things in motion online through the following link, or feel free to give our friendly Otters a call at 1-855-688-7269, and we'll be glad to help with that! https://www.otterbox.com/en-us/warranty-begin
Best,
OtterBox Customer Support
Trash
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Case feels good but the volume buttons get stuck here and there.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Thanks for the heads-up on the tricky and sticky experience you've had with the side control covers of the Symmetry Series+ case. That's definitely not anything that raised concerns during our internal testing, so we suspect this is just some unusual one-off.
Let's take it from the top with a brand-new warranty replacement that is sure to leave no chance as to where those volume levels will be at going forward! Just give our friendly Otters a call at 1-855-688-7269 and we'll be glad to help get on in the works!
Best,
OtterBox Customer Service Team
Wrong size
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Employe told ys it wouod work for our phone told hs we had to buy it and leave and to coke back if it didnt work out
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're sorry to hear some wires got crossed with your recent purchase of the Symmetry Series+ case. This one was designed to work solely with the iPhone 14 Pro Max —is that not the device you're currently using? The iPhone 14 Plus has nearly identical overall dimensions, but the side controls and camera are different, so that might be what's going on here.
We trust that Best Buy will be able to help with an exchange or return, and if you need any help landing on the best case for your needs, taste, and actual device, feel free to give our friendly Otters a call at 1-855-688-7269, and we'll be glad to get you headed in the right direction!
Happy Holiday Season,
OtterBox Customer Support
Awful product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I read the reviews and bought it anyway. Wanted a sparkly clear case for my new iphone so you could still see the color with a little bling. Believe the reviews. Not even 2 months and its turned yellow. This should not happen with the price of Outter Box.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Although there are some others who've experienced the same aesthetically unsavory experience, they actually are relatively few and far between when it comes to how many Symmetry Series+ cases there are out in the wild. That doesn't discount what's been going on with yours, and we're sorry about that, but we're confident that a brand-new warranty replacement will be in it to win it for the long haul.
Just give our friendly, color-conscious Otters a call at 1-855-688-7269, and we'll be glad to help get one in the works!
Happy New Year!
OtterBox Customer Support
One drop resulted in broken back glass
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first time my phone was dropped and the back glass broke. Even the glass around the camera broke. I never had an issue with my prior iPhone and the equivalent Apple case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We are sincerely sorry to hear of the damage your iPhone sustained to its backside during that very first drop/impact while under the watch of the Symmetry Series+ case. We truly do put forth every effort—from design and materials to manufacturing and post-production testing—to ensure our cases will provide the best protection available to limit the potential for such discouraging outcomes, but unfortunately, any given incident is still subject to some unique dynamics that prevent us from being able to eliminate all risk.
Our warranty won't be able to help with device repairs or replacement, though we'd very much like to help get you set up with a new OtterBox for a fresh start on that side of things. Please feel welcome to reach us at 1-855-688-7269, and we'll be glad to assist you further.
Warmly,
OtterBox Customer Support
Clear otterbox phone case review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had recently bought this new phone case cause I needed one and man I tell you it’s much better then the thicker otterbox cases this one is better value
I would recommend this to a friendOtterbox phone case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t have this case not even 2 days & it got pretty stained up immediately.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're sorry to hear about the rapid discoloration of your Symmetry Series+ case. That's obviously not something to be expected after a mere two days of use, and we'll be glad to help get you set up with a brand-new warranty replacement that is sure to keep your iPhone looking sharp for the long haul.
Feel free to set things in motion through the following link, or give our friendly Otters a call at 1-855-688-7269 and we'll be glad to help with that. https://www.otterbox.com/en-us/warranty-begin
Happy Holiday Season,
OtterBox Customer Support
- Pros mentioned:Case quality
Phone case review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Substantial lip for the front of the phone. The camera does have a bit lip to help protect it. I’d say from a quick look the camera lip is maybe about half the height of the front screen. Wish the back lip was the same size. Case seems super sturdy had it for a week, so far so good. Good clear design to show case my white iPhone in it’s entirety without fogging the brightness of the white color, same for all sides of the phone. Notice just a weird clicking when I tap on the power and volume buttons though. But other than that the case is awesome. Haven’t tried the magnetic feature yet.
I would recommend this to a friend shattered phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.dropped phone on hardwood floor and shattered the whole back screen.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We are so sorry to hear of the damage your iPhone sustained to its backside while under the watch of the Symmetry Series+ case. We can imagine how upset you must be, and we're also very disappointed, as we do everything we can to help limit the potential for such things.
Unfortunately, any given drop/impact situation is still subject to a variety of unique dynamics that prevent us from being able to eliminate all exposure to risk. Our warranty won't be able to help with device repairs or replacement, though we would very much like to get you set up with a new case for a fresh start on that side of things. Please feel welcome to reach us at 1-855-688-7269, and we will be glad to assist you further.
Warmly,
OtterBox Customer Support
- Pros mentioned:Protection
Apple iPhone 14 pro max-clear
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really I like this stuff. It’s very very light comfortable, and strong protection.
I would recommend this to a friend - Pros mentioned:Color
Great iPhone Case!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like my new iPhone case that I purchased at my local BEST BUT store. It is so colorful and it is very comfortable in my hand. There were many cases to choose from but this one caught my eye! I use my phone a lot and my case still looks brand new!!
I would recommend this to a friend - Pros mentioned:Color, Fit
Perfect!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Exact color my son has been wanting! Fits phone great and feels durable.
I would recommend this to a friend Screen protector
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this screen protector. Love that I can replace for free when it cracks.
I would recommend this to a friend