4th of July Appliances Sale.Free delivery. Ends 7/8. Terms apply.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.5 out of 5 stars with 1403 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers commend the product for its exceptional protection, great fit, and overall good case quality, along with its appealing design and color options. They also appreciate its good grip, ease of use, and lightweight nature, noting its compatibility with MagSafe. Furthermore, users are pleased that the case is not bulky and does not yellow over time, a common issue with other clear cases. However, some customers feel that the product is overpriced.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 49 Showing 961-980 of 1,403 reviews
  • Rated 3 out of 5 stars

    Almost a best buy

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gets Dirty easily and is very hard to clean. Easy Grip very visible

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We apologize that you have experienced a discoloration issue and difficulty cleaning the Symmetry Series + in Lime All Yours. We have an amazing warranty and we would be most happy to send a brand new case via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help OtterBox

  • Pros mentioned:
    Protection

    Rated 2 out of 5 stars

    Protective but dirty

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is protective, if that’s what you are looking for. However, within the first week of having it, my cas is already turning a weird brown color on the edges, the buttons move, and has a few dents without me ever have dropping it. Will it protect your phone yes, but the quality is just not that good.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey there, Breanna! We're happy to hear the protection offered by the Symmetry Series+ case has been up to your standards so far. We apologize for any disappointment you might have experienced with the exterior of the case though. There are actually a few factors that can potentially cause something like this, but our Otter engineers work hard to keep such cosmetic complications at bay. The good news is we have our amazing product warranty in place for when something unexpected like this happens. Please give our CS team a call at 1-855-688-7269 and they'd be more than happy to look into your case replacement options with you.

      Kindly,
      OtterBox Customer Support OtterBox

  • Rated 5 out of 5 stars

    Love it

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can use my magnetic charger without having to take the case off. It’s perfect for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am surprise of this case is durable I drop my phone while working in a warehouse and it’s amazing

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Case

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good and good protection and good grip and good size

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protects well

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item works great. Love this brand for phone protection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good case a good otter box and known for excellent brand

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No yellowing

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very durable and doesn’t yellow even after months after having it!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Clear otterbox case

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My favorite phone cases the only brand I trust and would buy over and over again!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Smh..

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im not one to leave bad reviews but I'm a bit ticked off about this case i though id have no problems with. To start off, this case does NOT stay clear. Mine is now brownish yellow and i haven't even had it for 2 months. Secondly, i took off my case momentarily and the volume button pads on the case completely fell out.. why would they make those removable? Someone needs to talk to the case designer about that. Lastly, i truly don't know if the glitter detail ever actually looked good, but as of now it looks like sand is stuck between my phone and phone case. In all, the quality isn't what I expected from otterbox, but in their defense i stopped using their cases because i got tired of having a brick of a phone to keep up with. This is the first case from them i have used in yeeeeaaars, and I'm not impressed. Do better otterbox.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello1 We are so sorry to hear that you have experienced a discoloration issue with your case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this situation! OtterBox

  • Rated 4 out of 5 stars

    Not what I expected!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty case, however will get dirty too quickly due to light color. Felt a little less secure in my hands with smooth case.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 3 out of 5 stars

    Pro max 14

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard shell case with cute design. Feels strong and also flexible enough to easily place on phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Product review

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service! Item works as advertised! Good job!

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 3 out of 5 stars

    Same as usual.

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    way over priced as always. Best Buy ships when they feel like it and it arrived when it does.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Sorry to hear you're feeling like the Symmetry Series+ case is a bit pricey for the value provided. Although it may not look like much, you can rest assured that we've put forth every effort—from design and materials to manufacturing and post-production testing—to ensure it will be up to the challenge of providing some of the very best protection and performance available!

      If you have any questions about your new case, just give us a ring at 1-855-688-7269 and we'll always be happy to talk shop!

      Cheers,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Phone Case

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone case for the wifey that she picked out.And nice you can use it for wireless charging.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a no brainer to get the upgrade. Dont wait,get it now and enjoy all the great features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone case

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great case but doesn’t fit the 13 pro max correctly as I was told by a sales rep

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Phone

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had my phone since 2021 and it has done what it's supposed to do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good case

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great option for my new iphone 14 Pro Max that I bought.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love the design, does get dirty:(

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of my favorite cases, only downside is that the sides do get permanently dirty after about 4 months:(

    I would recommend this to a friend