Customer Ratings & Reviews
- Model:
- 77-88969
- SKU:
- 6511019
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the excellent protection and great fit offered by the Symmetry Series+ case. Many appreciate the case's quality, color options, and seamless MagSafe compatibility. Positive feedback also highlights the ease of use and good grip provided. While some find the price a bit high, concerns about bulk and yellowing appear to be less prevalent.
This summary was generated by AI based on customer reviews.
review of the purchase of the case that I bought a
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I feel that it is not of good quality because I have only had the product for a few days and it already has some scratches and I keep it in my pants pocket and absolutely nothing else, that is why I think that it is of very low quality.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We apologize that you have experienced some scratching on your Symmetry Series + case. The sleek style and functionality of the Symmetry Series + is designed to work well in pockets, so we would absolutely invite you to give our great CS Team a call so we can assist with this issue via our amazing warranty: 1-855-688-7269.
Slippery phone case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the colors etc.. But case is too slick to keep in a pocket.
No, I would not recommend this to a friendIts EHHH
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its okay. Im not even sure how well it will hold up if it drops. Its all plastic. If you hVe a Pro Max it definitely makes it feel much larger than it should be. I stick with my Apple Leather case and use this when im outdoors, fishing and stuff.. I wouldnt buy it again.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there! Thanks so much for taking the time to share your thoughts on this Symmetry Series+ case with us. We're sorry to hear the case materials and size weren't exactly what you were hoping for, but we did thoroughly test this case to confirm it has a 3X DROP+ rating. If you have any other thoughts you'd like to share with us or if any questions arise, please don't hesitate to give our friendly Otters a ring at 1-855-688-7269.
Cheers,
OtterBox Customer Support
Turns Yellow
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Turns yellow from sides right away, do no recommend.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by chat, and we are happy to help with this!
Ok phone case.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Case was good until the rubber surrounding started to stretch and wasn’t a clean fit anywhere. Edges popping of with out even trying to take case off.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello Hunter! We’re so sorry to hear about the trouble with your product! Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
I returned it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s so hard to put on the phone I really struggled to put it on. I thought I was gonna break my phone and it kind of feels a little cheap so I ended up returning it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are so sorry to hear that the case installation process was frustrating. For any future case or troubleshooting needs, please give our CS Team a call at 1-855-688-7269 and we are happy to help however we are able!
Nope
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap & flimsy, and doesn’t seem like it would do much for protection if you dropped it! So I returned it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello Michelle! We are always looking to improve our products thanks to feedback like yours. Thank you for trying our case and if you do ever have a problem with one of our cases in the future, we have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Case stains
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good case but this case gets discolored around the edge and no cleaner will get it back to original color. I have also experienced this with another color of this same type case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're very sorry to learn about your unfortunate experience with the Symmetry Series+ case for your iPhone 14 Pro Max. There are actually a few factors that can potentially cause something like this, but our Otter engineers work hard to keep such cosmetic complications at bay. The good news is we have our amazing product warranty in place to keep you covered when something unexpected like this happens. Please give our customer service team a call at 1-855-688-7269 and they'd be more than happy to get the ball rolling on your replacement case.
Kindly,
OtterBox Customer Support
Great Slim Case for the new iPhone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great case for the iPhone 14 Pro Max. Not as grippy as I hoped but it does not easily slip out of my hands. Quality is good and typical of the Otterbox brand. Slim and stylish. I would recommend to others.
I would recommend this to a friendwanted to love this
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this was beautiful for about a month, the sides are pretty much brown now and I thought that wasn't supposed to happen. definitely not worth the cost.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are so sorry to hear that you have experienced a discoloration issue with your Symmetry Series + case. We have a great warranty and we would be happy to get you a brand new case via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Not the quality I have come to expect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is usually my go-to case from Otterbox but this version seems to be a bit lower quality than I’m used to. It’s not terrible but it’s definitely not up to the usual Otterbox standards that I expect.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Thanks for making Otter your go-to, we really do appreciate the support! We were both sorry and surprised that you felt like the quality of your most recent Symmetry Series+ case for your awesome new iPhone 14 Pro Max was lacking a bit, as we work really hard to continually up our game.
If there's anything specific that we can help with, please feel welcome to give our friendly Otters a call at 1-855-688-7269 and we'll always be happy to talk shop!
Best,
OtterBox Customer Service Team
OtterBox Review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just noticed this past week that I have two new cracks on the face of the phone along the edges. Not real happy with the product that was installed on my new phone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're so sorry to hear about your experience with the Symmetry Series+ case for your iPhone 14 Pro Max. While we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. This case features raised edges around your screen and camera to assist with drop protection, but we apologize if this wasn't helpful in this specific situation. We do recommend pairing this case with one of our trusted screen protectors, like the Alpha or Amplify Glass, if you're looking for 360 degree protection. We can't extend our warranty to the device, as we aren't the manufacturer. We'd be more than happy to help with a brand new case though. Please give our CS team a ring at 1-855-688-7269 with any questions or if you'd like to get things moving on a new case.
Warm regards,
OtterBox Customer Support
Would recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well hopefully I’ll never drop the phone because not sure any case could truly protect it from that but on the other hand seems to be very sturdy and reliable. :)
I would recommend this to a friendDo not recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dropped my phone the day after purchasing this phone case and completely shattered the back glass
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please reach out to us via chat with any questions or if you would like a new case.
Its okay
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the case its thick and fully covers the phone. My only issue is that it can easily pop out. Sometimes i full it out my pocket and realize its halfway off.
No, I would not recommend this to a friendNice color not very protective
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the color of this case but the back of my phone did shatter on concrete.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello!
We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Durable case bad color
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the color of the case and although it looks good it instantly picks up dirt and dye from everywhere and everything
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there! We're sorry to hear about your experience with the Symmetry Series+ case for your iPhone 14 Pro Max. There are actually a few factors that can potentially cause something like this, but our Otter engineers work hard to keep such cosmetic complications at bay. We understand how that could be a bit disappointing though.
The goods news is we have our amazing product warranty in place to keep you covered when something unexpected like this happens. Please give our customer service team a call at 1-855-688-7269 and they'd be more than happy to help get the ball rolling on your replacement case.
Best,
OtterBox Customer Support
back of phone cracked
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Back of phone cracked. Take care of the area around the camera or your going to crack your whole back of your phone
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Give us a ring at 1-855-688-7269 with any questions or if you’d like a new case.
Make sure you get the right case for your phone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the case it’s working fine the one I got when I purchase the phone was leather and I dropped my phone and the protector screen cracked
I would recommend this to a friendShort Term/Low Quality
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for a short period of time. After about 2 months it started peeling and staining.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello, Megan! We are so sorry to hear that you have experienced peeling and staining with your Symmetry Series case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!