Customer Ratings & Reviews
- Model:
- 77-88969
- SKU:
- 6511019
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers commend the product for its exceptional protection, great fit, and overall good case quality, along with its appealing design and color options. They also appreciate its good grip, ease of use, and lightweight nature, noting its compatibility with MagSafe. Furthermore, users are pleased that the case is not bulky and does not yellow over time, a common issue with other clear cases. However, some customers feel that the product is overpriced.
This summary was generated by AI based on customer reviews.
Turns Yellow
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Turns yellow from sides right away, do no recommend.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by chat, and we are happy to help with this!
Hard to put on, don’t recommend
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely hard to put on, feels like you are going to damage the phone by the pressure you have to put to get it on. Returned it instantly.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Although we certainly do like to make a secure case, you obviously shouldn't have to worry about damaging your awesome new iPhone 14 Pro Max just by trying to install it into the thing, and we're sorry that you had such struggles.
We wish we'd have had the chance to work with you on a brand-new warranty replacement, which we trust would have provided a great fit for that trusted protection and peace of mind, though we can appreciate your decision to move quickly on that return. If you're still in the market and have any questions about our case options for your device, please do feel welcome to give our friendly Otters a call at 1-855-688-7269 and we'll always be happy to help!
Kindly,
OtterBox Customer Service Team
Short Term/Low Quality
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for a short period of time. After about 2 months it started peeling and staining.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello, Megan! We are so sorry to hear that you have experienced peeling and staining with your Symmetry Series case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
- Pros mentioned:Case quality
Awful product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I read the reviews and bought it anyway. Wanted a sparkly clear case for my new iphone so you could still see the color with a little bling. Believe the reviews. Not even 2 months and its turned yellow. This should not happen with the price of Outter Box.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Although there are some others who've experienced the same aesthetically unsavory experience, they actually are relatively few and far between when it comes to how many Symmetry Series+ cases there are out in the wild. That doesn't discount what's been going on with yours, and we're sorry about that, but we're confident that a brand-new warranty replacement will be in it to win it for the long haul.
Just give our friendly, color-conscious Otters a call at 1-855-688-7269, and we'll be glad to help get one in the works!
Happy New Year!
OtterBox Customer Support
Good case at good cost.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! So far works like a charm. I really like that I can use it with wallet magnet and Qi charger.
I would recommend this to a friend
What a waste of $50
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] I don’t normally write reviews, but otterbox has failed me again. You would think I would have learned my lesson 3 phones ago. A few days ago I dropped my phone from hip height onto a somewhat carpeted floor and didn’t realize until today the entire back side of my device is completely splintered and shattered in every way possible.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're sorry to learn about your experience with the Symmetry Series+ case for your iPhone 14 Pro Max. While we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. We're happy to send a new OtterBox under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a ring at 1-855-688-7269 with any questions or if you'd like a new case.
Kindly,
OtterBox Customer Support
Do not recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dropped my phone the day after purchasing this phone case and completely shattered the back glass
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please reach out to us via chat with any questions or if you would like a new case.
I am in love
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this case very comfortable in my hands and I love that it shows my deep purple iPhone 14 pro max
I would recommend this to a friendReally cute, but didn’t prevent breakage.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really cute, but didn’t prevent breakage. I expected more from Otter ox.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We apologize that you experienced an issue with your case. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Give us a call at 1-855-688-7269 with any additional questions or if you’d like a new case.
Case already separated
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Case separating and i have never dropped the case horrible
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello, Bleu! We are so sorry to hear you are experiencing a separation of your case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Great case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I lile this case way better than the clear apple branded one. Phone stays in great condition
I would recommend this to a friendHolds well
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although you have to take the phone out to clean once in a while. This case is good to have.
I would recommend this to a friendGreat Case
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Highly Recommend if you have any kids. Its lasted all the falls my kids have done to it.
I would recommend this to a friendI didn’t feel “covered”.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t like the fact that the outside of the case was rubber, and not a sturdy plastic.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there!
Thanks so much for this feedback on our Symmetry Series+ case. We're sorry to hear it wasn't what you were hoping for. We use a combination of polycarbonate and synthetic rubber to provide your phone with some solid protection, but we understand your concerns. If this case wasn't cutting it for you, we'd recommend checking out our multi-layered Commuter Series or Defender Series cases. Please feel free to give us a call at 1-855-688-7269 with any questions you might have.
Cheers,
OtterBox Customer Service Team
How cute!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the look of this case! Really hard to put on and take off, but very sturdy.
I would recommend this to a friendIphone 14 Pro Max
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing pho e with and incredible camera, its been my favorite iphone so far
I would recommend this to a friendPretty
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this case. The glitter makes it so much better than a plain clear case
I would recommend this to a friendBreaks after return period ends
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It broke in just a little over a month so I could no longer return it. The rubber material around the charging hole started breaking apart and the case turned orange. My phone also pops out everytime it falls and I have broken multiple screen protectors due to this.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Oh no! We're so sorry to hear that the Symmetry Series+ case for your iPhone 14 Pro Max has seen better days, Pamela. We specifically designed this case to be seamlessly compatible with your exact device, so we definitely want to make sure that everything is fitting nice and snug as well.
There's no need to worry though! We have our amazing product warranty in place to keep you covered when something unexpected like this happens. Just give our customer service team a buzz at 1-855-688-7269 and they'd be more than happy to help get the ball rolling on your replacement case.
Warm Regards,
OtterBox Customer Support
Poor
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My glass broke after it fell one time. I started using it then I dropped my phone. It broke right away!!
No, I would not recommend this to a friendLooks crappy within a month
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s says it stays clear but within a month the edges yellow.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there! We apologize for any disappointment you may have experienced with the Symmetry Series+ Clear case for your iPhone 14 Pro Max. We understand that you expect more out of your OtterBox. There are actually a few factors that can potentially cause something like this, but our Otter engineers work hard to keep such cosmetic complications at bay. There's no need to worry though! We have our fantastic product warranty in place for when things go sideways like this. Please give our awesome Otters a buzz at 1-855-688-7269 and they'd be more than happy to look into your case replacement options with you.
Kindly,
OtterBox Customer Support