Customer Ratings & Reviews
- Model:
- 77-88969
- SKU:
- 6511019
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the excellent protection and great fit offered by the Symmetry Series+ case. Many appreciate the case's quality, color options, and seamless MagSafe compatibility. Positive feedback also highlights the ease of use and good grip provided. While some find the price a bit high, concerns about bulk and yellowing appear to be less prevalent.
This summary was generated by AI based on customer reviews.
Returned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It did not fit iPhone 14 pro max, I couldn’t operate the phone buttons, too hard to touch, side button does not align with the phone buttons
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are so sorry to hear you experienced an issue with your case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this situation.
Worse case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Case was useless, my phone fell it was not a high fall it was a really low low fall. Back of phone completely shattered! Loved the clear case on my silver phone but do not recommend
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there, Isabel. We're very sorry to hear about your discouraging experience with the Symmetry Series+ case for your iPhone 14 Pro Max. While we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. We can't extend our warranty to the device itself, as we aren't the manufacturer. We'd be more than happy to help with a brand new case though. Please give our friendly Otters a buzz at 1-855-688-7269 with any questions or if you'd like a new case.
Warm Regards,
OtterBox Customer Support
iPhone shattered
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Even with this on, the back of my iPhone shattered.I have always had an otter box, but this one doesn't seen to have offered much protection at all.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Not a good case.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I dropped my phone once from not very high up and the back glass shattered. Then the sides started separating from the rest of the case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Otter box iPhone 14 pro max case
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s already peeling and turning a nasty color i never have trouble with otter box but this one i have and the last one i had ripped within 2 weeks of me having it
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .So sorry for any disappointment you might have experienced with the Symmetry Series+ case for your iPhone 14 Pro Max. There are actually a few factors that can potentially cause something like this, but our Otter engineers work hard to keep such cosmetic complications at bay. There's no need to worry though! We'd be more than happy to look into your case replacement options under our amazing product warranty. Just give our friendly Otters a ring at 1-855-688-7269 and they'll be able to assist you further.
Kindly,
OtterBox Customer Support
very low quality case
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a very bad case. when my my phone dropped, all the back of my iPhone 14, which was inside the case cracked, and it cost me $500.
No, I would not recommend this to a friendNo good to me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buttons are to sensitive and make a clicking noise. Also doesn’t stay on the phone comes off on the corners. Can Inreturn this for my money back?
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We apologize that you have experienced an issue with the buttons on your Symmetry + Series case. We have a great warranty and we would be happy to replace the case via warranty replacement to alleviate the issue you have experienced. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
In regard to a return, please refer to the place of purchase and their specific return or exchange policies for additional information on that question.
Didn’t fit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For what ever reason it wasn’t fitting around the camera on my 14pro max. It wasn’t flush and was bulging out
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello Charles! We’re so sorry to hear about the trouble with your product! However, the cases are designed to have a raised edge above the Cameras so there is no direct impact to the lenses of your cameras. If you do have some problems with the case itself, please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Discolors in 2 weeks
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate this phone case. Ive had it for 2 weeks and the sides are discolored and not cleanable. I have the lime green color. I hope theyll let me return it, its it not a good product.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Your frustration is certainly understandable, and we're sorry that the Symmetry Series+ case has somehow taken on such an unsightly appearance. If soap and warm water aren't doing the trick, let's take it from the top with a brand-new warranty replacement that most certainly will!
If you haven't already returned the case to Best Buy, feel free to ping our handy Otters a call at 1-855-688-7269, and we'll have this all cleaned up in no time!
Best,
OtterBox Customer Service Team
Will break your back glass
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I know multiple people with this case and they’ve got shattered back glass from the ledge near the camera. I’m so scared to drop mine.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! The Symmetry Series + for MagSafe is designed to protect your device! Should you have any concerns or issue about the case, please feel free to reach out to our amazing CS Team at 1-855-688-7269 and we are happy to help.
Junk!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst case ever! Cracked the back of my phone first drop with it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Just ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For some reason the case corners are too loose and phone comes partially out of the case with use. Might be phone design, but it’s not as sturdy as my old otter box.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Yikes, we definitely don't want your awesome iPhone 14 Pro Max to be coming free of the Symmetry Series+ case—partially or otherwise! We're sorry that you're having such an odd and unnerving experience and would love to help settle things in for the long haul with a brand-new warranty replacement that is sure to provide a great fit for that trusted protection going forward.
Just give our friendly Otters a call at 1-855-688-7269 and we'll be glad to help get one in the works!
Best,
OtterBox Customer Service Team
Overpriced, get one on Amazon for 20
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.broke after 3 months, its not cheap so you would think it would last more than 3 months
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello, Javier! We are so sorry that your case broke. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Protective but dirty
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the way it look when is brand new but with the time it get really dirty and you can’t clean it all the clear get really dark
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We apologize for any disappointment you might have experience with the Symmetry Series+ case for your iPhone 14 Pro Max. There are actually a few factors that can potentially cause something like this, but our Otter engineers work hard to keep such cosmetic complications at bay. The good news is we have our amazing product warranty in place for when things go sideways like this. Just give our awesome Otters a buzz at 1-855-688-7269 and they'll be able to help get the ball rolling on your replacement case for you.
Best,
OtterBox Customer Support
Horrible product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could return it I would. Needless to say it did not protect my iPhone 14. Dropped it and back shattered
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Phone case
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son dropped his phone with this case on and the whole back of the phone is shattered. This case sucks and does not protect your phone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there! We're very sorry to hear about your experience with the Symmetry Series+ case for your iPhone 14 Pro Max. Our cases are very protective, but some variables can't be predicted. We understand your disappointment though. We're happy to send a new OtterBox under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give our customer service team a ring at 1-855-688-7269 with any questions or if you'd like a new case.
Warm regards,
OtterBox Customer Support
Won’t recommend
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Back of my phone cracked while having this case on!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Back glass shattered while case in place.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dropped phone from normal height and entire back glass has shattered. I do not recommend for good phone protection.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're very sorry to learn about your unfortunate experience with the Symmetry Series+ case for your iPhone 14 Pro Max. While we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. We can't extend our warranty to the device itself, as we aren't the manufacturer. We'd be more than happy to help with a brand new case though. Please give our customer service team a call at 1-855-688-7269 with any questions or if you'd like a new case.
Kindly,
OtterBox Customer Support
Rare miss for Otterbox
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not fit my 14 Pro Max. This is the 1st time otter box has let me down
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello, Joshua! We are so sorry to hear that you experienced an issue with the case. We would recommend following up with the place of purchase to see if a return or exchange, per the retailer's policies, would assist with this situation. In the unlikely event this does not solve the issue, please reach out to our Customer Service Team and we would be happy to see what we can do to assist with the situation!
Phone Shattered!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Second time I drop my phone with this case the back of my phone shattered.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.