Customer Ratings & Reviews
- Model:
- 77-88956
- SKU:
- 11834886
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Does Not Adequately Protect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this case on August 1, 2024 and put it on my brand new iPhone 14 Pro (phone was an Apple Care replacement for a phone that had water damage). Yesterday, 08/22/2024, my cat swiped my phone off the top of my nightstand. The phone fell to the floor (nightstand is standard height), fell on the wood floor below and the entire back shattered. I’ve had better protection from cases that cost a fraction of this one. I’m not happy that I now have to pay another Apple Care deductible. I do not recommend this case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great case to be useful with iPhone and to carry it around to be safe
I would recommend this to a friendGood, but not great!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very good, protective case. I have gotten this case in the past for my old phone and the only reason why I give this 3 stars is because it is starting to turn a yellow shade like my previous cases. The package said that it now would not turn yellow, but it has. Otherwise, it is an amazing case!
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Awesome to know the Symmetry Series+ case has your vote of confidence in terms of protection, though we were certainly sorry to hear of the unsightly discoloration. Our Otter engineers work tirelessly to keep such cosmetic complications at bay, but unfortunately, we'll still get the occasional word of a case struggling out in the wild.
But we've got a great warranty that will help clear things up for the long haul with a brand-new replacement that is sure to keep your iPhone 14 Pro looking sharp. You can set things in motion through the link below, or give us a call at 1-855-688-7269 and we'll be glad to help with that!
https://www.otterbox.com/en-us/warranty-begin
Happy Holiday Season,
OtterBox Customer Service Team
Rubber sides fade with time
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Color on the sides of the case fades into a dirty yellow. Otherwise good protective case
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there! We're sorry to hear about this odd situation with our Symmetry Series+ case for your iPhone 14 Pro! Thankfully, we have an awesome product warranty policy and we would be happy to get a replacement sent your way! Just give us a ring at 1-855-688-7269 and one of our friendly Otters will get you taken care of.
Kindly,
OtterBox Customer Support
Doent protect well
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you like looks but the protection isnt really there.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are glad you enjoy the great look of the Symmetry Series + Case. It also offers great protection that we hope you grow to enjoy with time and use as well. If our Customer Service Team may be of assistance, please do not hesitate to reach out to us. We are always happy to help!
Good case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cool phone case. Easy fit and doesn’t make the phone too fat
I would recommend this to a friendWonderful Clear Case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what I was looking for in a case and would recommend.
I would recommend this to a friendWould buy again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love these phone cases! They have saved my phone countless times
I would recommend this to a friendDisappointed
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After less than 2 years the Otterbox is falling apart. I purchased an Otterbox with the understanding that they are durable and last a long time. Unfortunately, that has not been my experience this time
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
A nervous customer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Usually the Otterbox Brand cases are some of the best. But after I purchased this product and saw a lot of the negative reviews and noticed how shallow the back part of the case is, in the area of the camera lens. I am very nervous about this case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello, Chris! We hope you enjoy the great features and protection the Symmetry Series for MagSafe has to offer. Should any questions or concerns arise, please do not hesitate to contact our Customer Service Team, as we are always happy to help!
Great slim case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very protective slim case, easy to slide in and out of pocket.
I would recommend this to a friendOwner
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a very good product to protect iPhone from the damage!
I would recommend this to a friendOtterBox Lime iPhone cover
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good cover, but black workout pants faded on cover and will not wash/soak off.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey, Beverly! So sorry to learn about your disappointing experience with the Symmetry Series+ case for your iPhone 14 Pro. There are actually a few factors that can potentially cause something like this, but our Otter engineers work hard to keep such cosmetic complications at bay. There's no need to worry though! We have our fantastic product warranty in place to keep things looking sharp when something unexpected like this happens. Just give our friendly Otters a ring at 1-855-688-7269 and they'd be more than happy to look into your case replacement options with you.
Best,
OtterBox Customer Support
Good, not great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a high quality case, but the MagSafe magnet is very weak and is not near as strong as I’d hoped
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .It's curious that you're struggling with the magnetic strength of the Symmetry Series+ case, as we engineer that to be on par with Apple's technology. Is it a particular MagSafe accessory that the case doesn't seem to be working out too well with, or is the issue across the board?
Feel free to give our friendly Otters a call at 1-855-688-7269, and we'll be glad to help get you set up with a brand-new warranty replacement to see if there's just something wonky with your current case.
Best,
OtterBox Customer Service Team
solid as per usual
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.otterbox, cant go wrong with it. easy to place phone into
I would recommend this to a friendPhone case
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phone case was average quality and holds up pretty nice.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are so glad to hear you are enjoying the Sage Advice Symmetry Series + case. If we may assist with anything related to this case, please give our CS Team a call at 1-855-688-7269 and we are happy to help!
iPhone 14 case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my case it help a lot keeping my phone protected
I would recommend this to a friendNice case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its simple and supports magsafe. Its a great product.
I would recommend this to a friendCovee
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Protection for phone is great with this brand of cover
I would recommend this to a friendit's ok
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the edges change color, it is not a stain, it loses the color.
No, I would not recommend this to a friend