Customer Ratings & Reviews
- Model:
- 77-88956
- SKU:
- 11834886
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Back of Iphone Shattered
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I dropped it with this case and the back of the iphone shattered
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello, Jeffrey! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Wrong title
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The name of the item says it is for iPhone 14 Pro. It is not - it is for the Pro Max - I had to return this because it was the wrong item.
No, I would not recommend this to a friendCracked Phone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My phone cracked with this outta box. Do not buy!!!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello, Will! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Do Not Get The Clear Color
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The clear color turns yellow very quick, In about 1.5 months it was already looking a nasty yellow
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're so sorry to hear that your relatively new Symmetry Series+ case has gone and pulled a bit of a chameleon act on you, but not to worry—we are on the case! Just ping our handy Otters through the link below or at 1-855-688-7269, and we'll be glad to help get this all cleared up with a brand-new warranty replacement that is sure to keep your iPhone looking sharp for the long haul!
https://www.otterbox.com/en-us/warranty-begin
Happy Holiday Season,
OtterBox Customer Support
Do not recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor Quality, do not recommend. Feels flimsy and not easy to grip.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .So sorry to hear the Symmetry Series+ case for your iPhone 14 Pro wasn't what you were hoping for. Although that case may seem thin to you, we've thoroughly drop tested and confirmed it offers a DROP+ rating 3X the military standard for protection (MIL-STD-810G 516.6). As far as the case materials go, we crafted this case with synthetic rubber edges to help make things a bit more "grippable," but we apologize if you didn't find it to be sufficient. We appreciate you taking the time to share this feedback with us though. Please feel free to give our CS team a call at 1-855-688-7269 with any questions or if you'd like to chat about this some more.
Cheers,
OtterBox Customer Support
Phone back broke after 2 feet drop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I dropped my phone 2 feet off the ground while in this case and the back shattered
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're sorry to hear about your experience with the Symmetry Series+ case. We understand how frustrating that can be. While we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. We can't extend our warranty to the device, as we aren't the manufacturer. We'd be more than happy to help with a brand new case though. Please give us a ring at 1-855-688-7269 with any questions or if you'd like a new case.
Kindly,
OtterBox Customer Support
Frustrated
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the case but after just two months the edges are discolored for no apparent reason
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Just two months in and your Symmetry Series+ case is suffering from such cosmetic complications?! Obviously not what either of us was expecting for your brief time spent with the case, but it won't be a problem for our handy Otters to help spruce things up with a brand-new warranty replacement that is sure to stand the aesthetic test of time going forward. Just send word through the link below or at 1-855-688-7269, and we'll be glad to get one in the works!
https://www.otterbox.com/en-us/warranty-begin
Happy Holiday Season,
OtterBox Customer Support
Save your money
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst got dirty by the 2 day looks horrible. Never again
No, I would not recommend this to a friendDoes not protect phone screen
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dropped the phone face down on a flat surface and my screen still cracked. Would not recommend.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Oh no, we are so sorry to hear of this frustrating experience with your new iPhone 14 Pro. We truly put forth every effort to ensure our cases will provide the best protection available to limit the potential for such outcomes, but unfortunately, any given incident is still subject to some unique dynamics that prevent us from being able to eliminate all risks. Did you happen to have a screen protector in use for additional security?
Regardless, we regret that our warranty won't be able to help with device repairs, but we would very much like to get you set up with a new OtterBox for a fresh start on that side of things. Please feel welcome to give us a call at 1-855-688-7269 and we'll be glad to assist you further.
Warmly,
OtterBox Customer Service Team
Not quite what I expected
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as clear a case as expected. Ended up returning item
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .So sorry to hear the Symmetry Series+ case for your iPhone 14 Pro wasn't quite what you were hoping for. We have a wide variety of case colors available for your device though if you'd like to check those out, but we'll be sure to share your feedback with our design team for you. It sounds like you've already made the choice to return this case, but please feel free to give our friendly Otters a ring at 1-855-688-7269 with any questions or if we can be of any additional help to you.
Cheers,
OtterBox Customer Support
A lot of money for what you get
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Where the power button is the case doesn’t fit very well.
I would recommend this to a friendOk
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok goodbye yesterday funny color and lovely bride 
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Not quite sure where your Otter experience falls in all of that, but the lone star rating you posted did have us a bit concerned that things perhaps haven't gone as well as we'd hoped. If you have any specific questions or concerns about the Symmetry Series+ case, please feel welcome to give us a call at 1-855-688-7269 and we'll always be happy to talk shop!
Happy Holiday Season,
OtterBox Customer Support
Not as protective as I am used to from Otterbox!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not protective enough. I love Otterbox cases and this one is super pretty- so I thought I would give it a try with my new iPhone 14. Not good. First drop, the back of the phone cracked. Very disappointed
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .You're not wrong to expect the very best protection from Otter, and we are truly sorry to learn of the damage your iPhone has sustained to its backside while under the watch of the Symmetry Series+ case. Although we do everything we can to ensure our cases will significantly limit the potential for such discouraging outcomes, unfortunately, any given incident is still subject to a variety of unique dynamics that are at times beyond our control and prevent us from being able to eliminate all exposure to risk.
Our warranty won't be able to help with any device repairs or replacement, though we would like to get you set up with a new OtterBox for use after that has all been taken care of. Please feel welcome to reach us at 1-855-688-7269, and we will be glad to assist you with this.
Kindly,
OtterBox Customer Support
Was great at first
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved it at first, I’ve had it for a little over a month I believe and it’s starting to turn yellow.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .You're not wrong to expect the Symmetry Series+ case to be able to keep your iPhone looking sharp for longer than a month, and we're sorry that things have gone aesthetically sideways in such a hurry.
Fortunately, we've got an awesome warranty that will help restore clarity to your Otter experience with a brand-new replacement that is sure to stand the cosmetic test of time going forward. You can set things in motion through the following link, or feel free to give us a call at 1-855-688-7269 and we'll be glad to help with that!
https://www.otterbox.com/en-us/warranty-begin
Happy Holiday Season,
OtterBox Customer Support
Solid case!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cute and protective. Not too bulky. Definitely worth the price for the level of protection.
I would recommend this to a friendiPhone 14 case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I do Uber and other apps and I have dropped my phone a number of times and it has protected my phone every time that’s all I have to say about this case it is very good
I would recommend this to a friendGreat product and delivery time!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really love the color and how durable the case is. It's not a hard feeling case like other Otterbox cases are so I particularly like it since I normally prefer Silicone cases. Delivery came quick and got it for a great deal. Was originally going to order on Amazon but this had better quality for only $5-7 more. Also got a nice bonus of Free Apple TV, Apple Music, and Apple News upon purchasing.
I would recommend this to a friendLia
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Adorable color and works great! I like that its sleek and not bulky
I would recommend this to a friendWould recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great phone case, slim but very protective has mag safe capabilities
I would recommend this to a friendA great case for anniphone 14
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great case to protect my iPhone 14. It is light but sturdy.
I would recommend this to a friend