Customer Ratings & Reviews
- Model:
- 77-88956
- SKU:
- 11834886
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Honest opinion
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very reliable and durable but feels very dry and weird at times and the magnets also very weak
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are so glad you are enjoying the durability and reliability of the Symmetry Series + case. Please reach out to our CS Team by phone or via chat, and we are happy attempt to help however we can with the dry texture issue and the magnet issue you are describing.
OtterBox Symmetry
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good protective case. A little heavier than what I’m used to but still a good case.
I would recommend this to a friendGreat Hard Shell
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love having my new Iphone protected. Feels great in my hand!
I would recommend this to a friendCase discolors quickly
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cute case that protects the phone well, but edges of case have discolored to brown in high touch areas within 6 weeks of use.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Cute, check. Protection, check. Discolored...hmm...
We're sorry your six-week-old Symmetry Series+ case has fallen on such aesthetically tough times, but not to worry—we are on the case! Just ping our friendly, color-conscious Otters at 1-855-688-7269, and we'll be glad to help clean things up with a brand-new warranty replacement that is sure to keep your iPhone looking sharp for the long haul!
Best,
OtterBox Customer Service Team
No
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It fits the phone loosely. I can feel it move in the case. Wouldn’t recommend. Looks cool though.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there! We're happy to hear you're a fan of the Symmetry Series+ case design, but we apologize for any fit issues you've experienced. We know that can be a bit discouraging. We specifically designed this case to work seamlessly with the unique style and features or your device though, so this is a little unexpected. Is there a chance you received the incorrect case for your phone? We'd like to try and get to the bottom of this for you. Please give our CS team a call at 1-855-688-7269 and they'd be more than happy to dive deeper into things in order to find the best path forward for you.
Best,
OtterBox Customer Support
Back glass shattered from waist high drop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know if the iPhone 14 pro has a design flaw or the case, but I dropped my phone in my kitchen and the entire back glass shattered. The point of impact appears to be right on the square around the camera. The shatter lines radiate from the four points. Highly disappointed.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're very sorry to learn about your unfortunate experience with the Symmetry Series+ case for your iPhone 14 Pro. While we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. We can't extend our warranty to the device itself, as we aren't the manufacturer. We'd be more than happy to help with a brand new case though. Please give our customer service team a call at 1-855-688-7269 with any questions or if you'd like a new case.
Kindly,
OtterBox Customer Support
Poor quality case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned several Otterbox cases but this one is poorly made. The magnetic piece that aides in MagSafe charging has already come off the case and the case just fits the newest iPhone very poorly. Always have to snap it back on my phone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Yikes, that's definitely not to be expected of the Symmetry Series+ case, and this type of thing most certainly did not give us any cause for concern during our extensive internal testing of the design. We suspect this is just some very peculiar one-off, but we'll make sure our quality team digs in. In the meantime, let's take things from the top with a brand-new warranty replacement that is sure to stand the test of time while providing a secure fit for that trusted protection!
Just give our friendly Otters a call at 1-855-688-7269, and we'll be glad to help get one in the works!
Best,
OtterBox Customer Service Team