Customer Ratings & Reviews
- Model:
- 77-88956
- SKU:
- 6511004
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are impressed with the product's strong protection, high case quality, and excellent fit. They also appreciate its appealing color and design, MagSafe compatibility, and lightweight nature. While some customers find it a bit bulky or dislike its feel, a few have noted concerns about potential yellowing over time and its price.
This summary was generated by AI based on customer reviews.
Does Not Adequately Protect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this case on August 1, 2024 and put it on my brand new iPhone 14 Pro (phone was an Apple Care replacement for a phone that had water damage). Yesterday, 08/22/2024, my cat swiped my phone off the top of my nightstand. The phone fell to the floor (nightstand is standard height), fell on the wood floor below and the entire back shattered. I’ve had better protection from cases that cost a fraction of this one. I’m not happy that I now have to pay another Apple Care deductible. I do not recommend this case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Discolors quickly
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive only had this for 2 weeks ans its already discolored.
No, I would not recommend this to a friendDecent
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent case. Doesn’t protect ports very well. We bought for temporary use.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're sorry to hear the open access to the iPhone charge port isn't quite to your liking with the Symmetry Series+ case. Our Defender Series XT case has those and will still allow for seamless interaction with Apple's MagSafe accessory ecosystem. You can take a closer look at that model right here at Best Buy, and give our friendly Otters a call at 1-855-688-7269 with any questions and we'll always be happy to talk shop!
https://www.bestbuy.com/site/otterbox-defender-series-pro-xt-magsafe-hard-shell-for-apple-iphone-14-pro-black/6510981.p?skuId=6510981
Best,
OtterBox Customer Service Team
- Pros mentioned:Color
Slippery for my liking
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case is a nice color in that it’s all black but the plastic is very slick and can easily slip out your hand. I want something with a little sticky to help avoid it just sliding away.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Although we went with the smooth outer finish of the Symmetry Series+ case to help make for an easy grab from pockets, purses, and such, we were sorry to hear it's caused some potential mishaps in your experience.
Our Defender Series Pro case has an outer synthetic rubber slipcover that provides significantly more grip, but the trade-off will be its more rugged and robust profile versus the streamlined nature of the model you've currently got. But definitely give it a look here at Best Buy, and feel free to give our friendly Otters a call at 1-855-688-7269 with any questions and we'll always be happy to chat!
https://www.bestbuy.com/site/otterbox-defender-series-pro-hard-shell-for-apple-iphone-14-pro-black/6511005.p?skuId=6511005
Best,
OtterBox Customer Service Team
New phone setup made easy!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The help at Best Buy is great! I purchased a new phone and it took only 30 minutes from the time I walked in to having my new phone setup and working.
I would recommend this to a friendOtterbox Symmetry Case
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not recommend as these cases do not last and in my option are not worth the price. This is the second case with the same issues
No, I would not recommend this to a friend- Pros mentioned:Color
Stained really fast
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Around the phone starts getting stains just for having it in your pocket. It is sturdy and I love the color.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're elated to hear your loving your lilac colored Symmetry+ Series case, but sad to hear about the discoloration that's been happening. We recommend removing your device from the case, and washing the case lightly with hand soap and warm water. If this doesn't resolve your stain sorrows, give us a quick call at 1-855-688-7269 and we would be happy to get that lovely lilac color back in your pockets with a replacement case.
Cheers,
OtterBox Customer Support
Almost Perfect.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Otterbox are awesome and sturdy. I also love the lifetime warranty. However, I would have given it a 5 stars rating, but it felt slippery in my hands.
I would recommend this to a friendOtterSameOldIssue
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had high hopes for this case because i had others for previous phones. The case gets loose right above the charging port where the case is thin on the screen side and becomes weak. I was hoping that this would be reinforced in follow up generations but I guess not. They were able to reinforce the area around the camera, why not around the charging ports? This will be the last on I purchase unless they figure out how to reinforce this weak point.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're sorry to hear about your Symmetry+ Series struggles. We are always thankful for any feedback we receive so we can continue improving all of our products and creating cases that you love. For the time being, if you find that your case is damaged, give us a call at 1-855-688-7269 and we would be happy to offer a replacement under our product warranty.
Cheers,
OtterBox Customer Support.
Will discolor
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a cute case, but in a matter of months it starts to turn yellow tinge on edges of case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are so sorry to hear you have experienced a discoloration issue with your case! Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Not Protective At All
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had the phone for less than two weeks and i has been in this case the entire time. In those two weeks i have dropped my phone twice from waist height. The first drop shattered my screen protector, which is fine because Best Buy replaces them for free. The second, however, shattered my back glass, which costs a couple hundred bucks to have repaired. This case is clearly not protective AT ALL.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're very sorry to learn about your unfortunate experience with the Symmetry Series+ case for your iPhone 14 Pro, Henry. While we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. We can't extend our warranty to the device itself, as we aren't the manufacturer. We'd be more than happy to help with a brand new case though. Please give our customer service team a call at 1-855-688-7269 with any questions or if you'd like a new case.
Warm Regards,
OtterBox Customer Support
Okay!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Case is good but magnet is crappy. Doesn’t hold the mag case as well as it should.you can but for otter box brand.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are so glad you are enjoying the structure of that Symmetry Series + case. The MagSafe is designed to optimize wireless charging and allows for you to use a whole host of amazing accessories with that case.
Booi
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst phone case ever I’ve never cracked a phone in my life and I’ve had so many different brand cases including otter box but his case in particular sucks I drop my phone one time on the deck of a boat and the back of my phone shattered?? Not my screen the back the one place the case is supposed to protect the most!!! 10 out of 10 would not recommend
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Doesn’t fit!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give it zero stars I would. This phone Does not fir whatsoever. It doesn’t come with even 1 screen protector. For over $40 I am so dissatisfied. This was a gift, so the item of course is not returnable. I thought Bestbuy would be a store I can trust and I am very loyal to stores I trust. Not purchase from Bestbuy any morel!!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are sorry to hear the Symmetry Series case is not all you had hoped it would be. The Symmetry Series does not feature a built-in screen protector and was designed to be a sleek and slim option for device protection. If our Customer Service Team may answer any additional questions, please feel free to give us a call at 1-855-688-7269 and we are happy to help!
no bueno
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.phone shattered. it’s not a good case. i would not purchase again
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Phone back shattered
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s cute, but did not protect my phone from a 2ft drop and the entire glass back shattered.
No, I would not recommend this to a friendWhat you'd expect from Otterbox
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good, basic Otterbox shell. Had one on my last Iphone and liked it so much, decided to get same one for my new 14.
I would recommend this to a friend- Pros mentioned:Case quality, ProtectionCons mentioned:Bulk
This case is worth buying.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This OtterBox apple iPhone 14 pro (clear) case is exactly what I was looking for. This case is light weight and not bulky like other cases out there. This case has also protected my phone when I have accidentally dropped it with no damage to my phone. I would definitely recommend this case.
I would recommend this to a friend Phone Broken with this case
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I dropped my phone - back of phone shattered but case didn’t break. Do not buy this case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please reach out to us via chat with any questions or if you would like a new case.
Back of phone shattered
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Even though it’s an otterbox it did not protect the BACK of my phone from shattering. I haven’t even had it for 6 months. Very upsetting.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello Amy! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please reach out to us with any questions or if you’d like a new case.